All About Underlay Bewertungen

All About Underlay Bewertungen

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Bewertung von verifiziertem Kunden

Good quality at competitive prices. Swift despatch and delivery.

Good company to deal with.competitive prices and quick delivery.
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Bewertung von verifiziertem Kunden

The best company that you can walk all over without any hassle.

We were looking to replace our old flooring and our builder recommended that we look at All about underlay. They had exactly what we were after, payment was easy and the delivery was so prompt it even got here before the builders.
Thank you for the most efficient service we have received in a long time, we will definitely use them again, and recommend to friends and family.
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Bewertung von verifiziertem Kunden

Good product range, communication lacking.

The product I ordered was as I expected, and the price wasn't too bad either. Delivery however was a different story. Had a dispatch email saying it was on its way and would be here next day, it didn't arrive. After 3 days of waiting I emailed asking where it was, I got a reply saying the courtier had made a mistake and sent it to the wrong delivery hub it would be with me in 3-4 days. When I said this wasn't good enough as I needed to product now to be able to complete a job I needed to get done by the end of the following 2 days I got an apology. When I asked if they could contact the courier to see if they could make amends for their mistake and get it to me before my job completion deadline I heard nothing from them. Not a satisfactory out come. I realise this may not have been AAU's fault but more could have been done to rectify it.
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Bewertung von verifiziertem Kunden

Great service!!

Service was impressive. Product is good and great price.
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Thank you for your review.
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Bewertung von verifiziertem Kunden

If you only require kerbside delivery use, otherwise go elsewhere.

Despite what the website states, door to door delivery, the driver refused to honor the undertaking. He even had to be persuaded to leave the heavy delivery on the drive and not the kerb. Issue raised with costumer services three weeks ago and they seem to be making no effort to resolve it. Other companies also provide the option of buying part rolls.
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

As we use a third party delivery company - Tuffnells - the issue regarding delivery was raised with them. We do not offer part rolls at the moment, but are planning to do so in the near future. Regards
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Bewertung von verifiziertem Kunden

Helpful advice, excellent delivery via Tuffnalls

We had problem with noise from the occupant of the flat below our buy-to-let, and lost a good tenant as a result. Your advisor was very friendly and helpful, and the two-layer underlay solution she suggested was certainly not one we would have thought of ourselves. It was an expensive option, but we hope will prove cheaper than losing tentants. The temporary visitor we have there at the moment has commented on her comfort and good sleep since she arrived, so we hope the new tenant arriving soon will have no problems.
The black underlay is extremely heavy, and even though your website stated this, we weren't really prepared for just how heavy. The delivery man was a hero taking it upstairs for us, we certainly could not have managed it ourselves. We laid it ourselves, which was easy enough, but, because of the weight, exhausting.
The downside was the smell. I washed it over after laying it, which may have helped a little. The red tredaire over it improved it a lot, and after about three days with windows open and a fan on low it was not noticeable. I think it would still be there if the flat were locked up for any length of time.
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Thank you for your comments.
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Bewertung von verifiziertem Kunden

disapointing

I ordered and paid for next day delivery. i received an apologetic phone call every day for three days until i finally received my order 3 days late. I hope that the problems i encountered were in fact one offs. The staff that phoned me to inform me of the delay were very polite and courteous.

bad experience, but I dont think I would be put off ordering again in the future.
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Thank you for your comments - we apologise for the delayed delivery - there has been a shortage from the manufacturer which has disrupted our usual deliveries.
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Bewertung von verifiziertem Kunden

Great stuff

I really can't complain I wanted the 3mm but I end getting the 3.6mm and was cheaper then any place and I'm really happy
Delivery was good came on time
Would recommend anyone
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Thank you for your recommendation
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Bewertung von verifiziertem Kunden

Excellent speedy service.

First class quality goods. Would certainly use again.
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Thank you for your review.
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Bewertung von verifiziertem Kunden

All good

Good advice, and quick delivery, I had a problem with delivery and they sorted it out straight away.
Very good, would use again.
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Thank you for your review.
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Bewertung von verifiziertem Kunden

not sure I'd buy again

poor quality underlay - rubber is coming away from foam
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Sincere apologies - this is totally not acceptable. We can asure you all our product is new original and branded - but this should not have happened. We are investigating and will let you know when we found out what has happened.
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Bewertung von verifiziertem Kunden

brilliant

first class service with excellent prices will definately use again
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Thank you for your review.
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Bewertung von verifiziertem Kunden

Can comfortably deal with this supplier again!

All went smoothly from selecting the underlay to its delivery to my home.
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Thank you for your review.
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Bewertung von verifiziertem Kunden

Excellent

I was very impressed with the website, the ordering and the delivery
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Thank you for your review.
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Bewertung von verifiziertem Kunden

Very good service when a problem arose

I ordered some expensive, noise-reducing underlay from here. My order was processed and shipped pretty quick. Unfortunately when the pieces arrived several were adhered together and one was the wrong piece. However, when I rang to sort it out, it was rectified asap, and replacement pieces were sent straight away with no delay or hassle whatsoever. My only real complaint was that the contracted delivery company didn't then take away the faulty pieces, leaving me to take them to the tip. But, overall, my experience was a good one and I would use them again.
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Thank you for your review. The couriers should have collected at the same time as delivering the replacements. This has been taken up with them.
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Bewertung von verifiziertem Kunden

Great, great, great!

Great price, great quality, great service! Product arrived really quickly and even carpet layer commented on the quality and price. Overall, very happy and will definitely be returning to website for future purchases.
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Thank you for your review.
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Bewertung von verifiziertem Kunden

Shocking customer service? avoid this company!!!

Ordered underlay for my oak flooring and everything seemed to be ok.
When I rang to query the delivery date? I was informed that they had no stock, buy would send out some different sized rolls, I explained that I needed them by a certain date and was told that this would be achievable.
Well it wasn't!!!!
It turned up on the afternoon of the install ( my fitter had sourced some underlay).
Now the real fun begins...... Getting a refund!
I'm still waiting and this is 8 weeks? The reason given is ' we need to check for the returns paperwork.
Do yourself a favour people, don't shop at www.allaboutunderlay.co.uk, they're utterly useless
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

I have escalated this and taken action as this is totally not acceptable - especially as I originally requested the refund was made when you first contacted us. This was at the moment we were busy moving websites and the manufacturer was letting us down with stock deliveries - but these are no excuse. This will be done on Monday and we will contact you to confirm that it has been done. Richard (E-commerce Manager 14/04).

After investigating this morning I can confirm that the refund was issued on the 14th March 2013 10.51am. Again it is unacceptable that the original request was received on the 25th January - seven weeks earlier and this was not processed immediately after receiving the goods back to the warehouse the week after - and that you did not receive a call in March to confirm this refund. As I said this was at the moment we were busy moving websites and the manufacturer was letting us down with stock deliveries - but as before these are no excuse. We sincerely apologise for the inconvenience caused. Richard (E-commerce Manager 15/04).

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Bewertung von verifiziertem Kunden

Good product. Incredibly frustratingly buggy website.

Hi,
First to say I had absolutely no problems with the delivery or quality of the underlay I purchased.
However when using the website to place an order, I had repeated problems which almost made me abandon the sale.
My first account became corrupted and would not load my basket. I gave up at work and tried again at home, but had same problem. I created a new acocunt in the same browser, but the new account had the same set up details stored as my previous (entirely different!) account, and was still buggy. A third account set up in a different browser was finally succesfful and allowed me to complete my order.

I have now come to order more underlay, and cannot login to the website, as the service appears to not recognise my email, despite emailing me several times, including to fill out this review. Unless I can resolve these technical issues I will not be able to purchase from allaboutunderlay again, despite the fact I want to!

I appreciate the response to my comment, however my efforts to navigate the new website have met with failure. There are broken scripts on each page, that are preventing me from viewing or updating my address book or ordering products. I think I am going to give up now.
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Apologies for your experience. Our new website was launched on the 1st February and hopefully this will remove the issues you encountered. We did have some teething problems at the start but these have now been resolved. The website transfer did mean existing accounts weren't able to be transfered so new logins are required. If you need any help at anytime don't hesitate to call us.
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Very helpful telephone support. Fast delivery and well priced quality products.

One of the items I ordered was out of stock, however staff were able to advise on a suitable alternative and they even paid the cost difference! Very helpful and I have no hesitation to use them again.
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

Thank you for your comments
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Bewertung von verifiziertem Kunden

Good product let down by delivery and after sales

Product good at a competitive price but not delivered as ordered though was quickly rectified, communication was poor.
AllAboutUnderlay.co.uk

Antwort von AllAboutUnderlay.co.uk

We apologise for the level of communication you received. We relaunched the website at the end of January which had teething problems and resulted in a high number of calls. Most of these have been addressed and we are now back to our usual high service.

AllAboutUnderlay.co.uk Support

Zum Unternehmen

We are part of the All About Everything group. We aim to offer a broad range of products which make living easier, more fun or more pleasant. The range is increasing all the time, and either already includes or will include clothing, soft furnishings, flooring, kitchen accessories, gardening products, and disability products to help when things become a little harder to do. We are proud to be British, and whenever we can we source our products from the UK. We try to always tell you which products are British so that you can be proud too. We don't stock 'cheap and nasty'. Our philosophy is to start with good products, and to offer choice with even better products. We want you to be utterly delighted with everything you buy from us and to receive the best possible balance of quality and value, so if you ever visited our offices you would find us muttering 'good, better, best' as we walk along the corridors. The bottom line for us is this. We want you to shop with us again and again, and to tell all of your friends how good we are. We will only do that by providing the right products at the right price backed up with an easy to use shopping experience and exceptional service. Check out our other websites (and we're adding more all the time): www.AllAboutContemporaryArt.co.uk

Besuchen Sie All About Underlay

Kontaktinformationen

Schreiben Sie an info@allaboutunderlay.co.uk
Rufen Sie an 0800 310 2014
Anschrift 3a, Cartwright Court
HD2 1GN Huddersfield
Großbritannien

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All About Underlay ist in folgender Kategorie gelistet: Dekoration

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333 Bewertungen