Trustpilot Bewertungen

Trustpilot Bewertungen

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Too quick to remove reviews with poor explanation.

I reviewed the purchase of a Breil watch from Nigel O'Hara Jewellers. | was very happy with the review and had responses from purchasers with similar bad experiences of the company. A few days ago my review was suspended, along with quite a few other negatives reviews from other people, strangely though, no positive reviews were suspended. I am very suspicious that the people complaining about the negative reviews were the company who the negative reviews were about, or someone with a connection to them. I have since emailed Trustpilots customer services with my order number for Nigel O'Hara and offered to provide the email trail of contact between myself and the company but have, to date, received no response. Very disappointed with the lack of contact from Trustpilot and the fact that they have suspended my review with no justification. I understand that Trustpilot have to ensure that reviews are honest but having read through their responses to other peoples concerns I am beginning to realise that this site is not as reputable and as unbiased as it makes out. I am quite sure that this will receive the stock response that other bad reviewers will get- Watch this review- No response from Trustpilot via Twitter either- Very disenchanted now.!!!
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Fakturan har kommit till mig, men ingen leverans.

Jag ser fram emot med glädje att betala Er fodran till mig.
Tack!
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Nice avenue to rate on-line shopping company.

Thumb-up to you TrustPilot. You help us on-line shopper a lot, specially choosing the right company to deal with. Nice work Trust Pilot. More power to you. :)
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excellent service

fantastic company,top sevice highlly recommended to my friends ,if them need money,thank you for your great service.100%recommended.
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VERY EFFICIENT & HOPE IT MAY HELP OTHER TO BE CAUTIOUS ABOUT WREN LIVING

I am impressed with efficiency of the service.I hope this may help others and me to resolve my problem.Please keep it up.
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They only post what they want you to see

Otherwise they make some lame excuse about needing proof of purchase or other things to put off the consumer. Great for bad companies who just want to show great reviews.
Trustpilot

Antwort von Trustpilot

Hi Rosa,

Thanks for getting in touch.

I know it can be frustrating to see reviews that are reported, however on the profile page for a company you can see who reported a review and for what reason.

Trustpilot is an open platform where anyone can read and write reviews about the companies they buy from, and the reporting of reviews is a method we use to ensure the quality of the reviews. Any consumer or company can report reviews.

One of our employees in Community Support investigates the issue when a review is reported to us. Depending on the reason why the review was reported, we may ask the user for further information via email, or for the review to be amended so it complies with our guidelines for review. When the investigation is done the review will either be restored or removed permanently.

Companies can’t demand that a review is removed. Reported reviews need to go through our reporting process. We always encourage companies to submit a public answer to any negative feedback. By doing so other consumers can evaluate both sides of the story.

I hope this helps explain, and for more information, you can read about reporting reviews here:
http://blog.trustpilot.com/reported-reviews/

Best Regards,
Claire
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good to have a place where you cam express your views

Great to have a place where you can be heard and express your comments without being put down !
Thank you
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A bit of a con!

It would appear that in order to prove your purchase the order email from the company is NOT proof of purchase. It would seem that my only option left is to send them the bed!
It all seems to be a bit of a con!
Trustpilot

Antwort von Trustpilot

Hi,

Thanks for leaving your comments.

I understand it is annoying when your review is reported and we ask you to supply us with documentation, however we have a reporting system in place to help us maintain the quality of the reviews on Trustpilot, since we do not censor reviews before they are published. Any user or company can report reviews on our site.

I can see you have copy and pasted some information to us, however unfortunately this is not enough for us to verify the review. If you could send us a pdf file from the company or a screenshot of for example an e-mail from the company containing the order number, that would be great.

In the meantime the review will remain hidden on our website.

Many thanks in advance for your assistance, and for helping us ensure the quality of our platform.

Best Regards,
Claire
Trustpilot

Diese Bewertung wurde von unserem Erfassungssystem für grobe Sprache und Betrug gemeldet, da die Bewertung groben Sprachgebrauch enthält.

Trustpilots Kundenservice ist nun damit beschaftigt, die Bewertung zu überprüfen.

Nach eingehender Überprüfung wird diese entweder gelöscht oder wieder auf Trustpilot veröffentlicht.

Hier können Sie mehr zu unseren Richtlinien lesen.

Diese Bewertung wurde von ein Trustpilot Benutzer gemeldet, da andere Webseiten und Firmen genannt wurden..

Trustpilots Kundenservice ist nun damit beschaftigt, die Bewertung zu überprüfen.

Nach eingehender Überprüfung wird diese entweder gelöscht oder wieder auf Trustpilot veröffentlicht.

Hier können Sie mehr zu unseren Richtlinien lesen.

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Pointless as they pick and choose reviews

I was not aloud to review a company why?

Because I got wise to the far to common dodgy practices of seapets
Also I got bad service

So yer when I'm about to spend 500 pounds on a glass box I'm careful
Do my Research and such.

I all but handed over the money the bad service and lack of it was what put me off.

So yer I don't see why that isn't good enough? Just because I didn't buy the tank?
I've bought a bit of food there before?
I see plenty of review for some div who wrote a glowing review as they could short them with some dog food.

Anyway what's the point of a review site if you just pick and choose what reviews you allow?
Just So the company has a mix of good and bad?
It's just pointless
Trustpilot

Antwort von Trustpilot

Hi Shane,

Thanks for leaving your review.

I understand it can be frustrating to see your review reported on our site. We have a reporting system in place to help us maintain the quality of the reviews on the site, and any user or company can report a review they believe contravenes our guidelines, or could be written by someone who is not a genuine customer of the company they are reviewing.

All reported reviews are assessed according to our guidelines for review, which you can read here:
http://legal.trustpilot.co.uk/user-guidelines

If you can show you bought something from the company, and your review otherwise complies with our guidelines, we should be able to reinstate it on our site.

I hope this helps explain.

Best Regards,
Claire
Trustpilot
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Would be easier to review all the positive or negative reviews in one place

Wanted to review a particular website, but just wanted to see all the 1* and 2* comments , rather than just the latest! couldn't find this option. Amazon does this very well, and you get to read all the negative reviews about a product....very helpful. If this option is on the site then sorry for this review, but I couldn't find it, so perhaps it needs to be clearer and more intuitive....
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Antwort von Trustpilot

Hi Alan,

Thanks for your comments. We really appreciate the feedback we get from users of our site.

I have passed your suggestion on to our Product team for their consideration.

We hope you'll continue using Trustpilot and that we'll see even more reviews from you in the future!

Best Regards,
Claire
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Trust Pilot seem to get reactions

When I did a bad review on TrustPilot it did get a reaction from Mighty Deals but only for them to lie to me or totally ignore me. It would be nice if I could get a positive response.
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Antwort von Trustpilot

Hi Cheryl,

Thanks, we appreciate you taking the time to leave your feedback!

I'm glad to hear leaving your review helped you get a response from the company, but am sorry to hear it wasn't satisfactory.

Please note that you're always welcome to edit your original review to take any updates or further correspondence with the company into account. You can edit your review by following the instructions available here:

https://support.trustpilot.com/entries/22311977-How-do-I-change-delete-my-review-

Best Regards,
Claire
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Too easy for a merchant to hide unwanted reviews

I wrote a negative review that showed on the page of the merchant. Two days later positive reviews before and after mine were shown at the merchants website but mine was gone. Going in deeper at the thrustpilot website I could find mine.
This is not very thrustworthy.
Trustpilot

Antwort von Trustpilot

Hi Ralf,

Thanks for getting in touch.

I'm sorry to hear your review is not showing on our site. However I can checked our system for reported reviews and reviews we have archived from our site, and have been unable to find yours. If we have had a review reported to us, or if we have archived a review, we should be able to find it.

Therefore it seems as though a technical issue may have occurred when you were leaving your review. Could I kindly ask that you try re-posting your review? If you still encounter problems, please don't hesitate to get in touch with our support team at support@trustpilot.com.

Best Regards,
Claire
Trustpilot
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Trustpilot Rocks

It's important, as a consumer to speak to both businesses and other consumers, to share information about the process of purchasing, the quality of goods and the quality of service. When I review I try to be fair and explain as accurately as possible what has taken place and whether I would I use a company again. At the same time I search for reviews of companies I might like to give my custom to. That is why I use Trustpolit. The site has clear information about how it operates and gives you clear guidelines to think about when you review. The site itself is very easy to use and my reviews have been posted: the good, the bad and the ugly bits as well. THANKS TRUSTPILOT. I'll be back.

Diese Bewertung wurde von der Firma gemeldet, da unsere Richtlinien nicht eingehalten worden sind..

Trustpilots Kundenservice ist nun damit beschaftigt, die Bewertung zu überprüfen.

Nach eingehender Überprüfung wird diese entweder gelöscht oder wieder auf Trustpilot veröffentlicht.

Hier können Sie mehr zu unseren Richtlinien lesen.

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Not to be trusted. Fake reviews.

I've read down the reviews of companies on this site and many seem to have been pulled when they are criticising a company. This happened to me too and my review was not posted. This means the results are skewed, this site can't be trusted at all. Even reading down the results on this page, there seem to be lots praising trustpilot from reviewers who aren't even in the UK. Why aren't they leaving reviews for their own trustpilot sites? Strikes me the good reviews are fake in an attempt to raise the score of trustpilot uk as so many people are angry with them. Best place I find for getting honest and balanced reviews is a very popular shopping site beginning with A. I won't post the name or this review will probably be pulled.

I decided to do a little research and in less than 10 seconds I found this in the Guardian newspaper, which would seem to explain why there are lots of reviews from overseas people on this site, even enlisted to review TrustPilot themselves. This has convinced me the whole site is a sham....read on:
"Websites such as Trustpilot claim to have millions of "authentic reviews from actual customers" to help shoppers buy online with confidence. But a Guardian Money investigation has uncovered fake reviewing on an almost industrial scale, with companies paying offshore contractors to post numerous glowing accounts of their activities, yet maintaining they are from unbiased consumers.

Many of the fake reviews uncovered by Money were written by computer science specialists in countries such as Bangladesh, India and Indonesia, who, for a relatively low fee, will write and send false reviews using scores of aliases and fake addresses."
I have reported most of the reviews I think are suspicious.
There are plenty more suspicious ones, but the reviewer has written so little, there is nothing to be gleaned from it. Can't see why they would bother, unless being paid to do it.
Trustpilot

Antwort von Trustpilot

Hi Lottie,

Thanks for providing us with your feedback.

I understand it can be frustrating when a review is reported to us and we have to investigate, however since we do not censor reviews before they are published on our site we have an integrated reporting system to allow reviews that may contravene our guidelines, or may be written by someone who can't be identified as a real customer, to be reported.

Any consumer or company can report reviews for any company and the process for handling reported reviews is the same in all cases. Companies have no control over which reviews will be published and can't edit or delete reviews either.

I can see my colleague is investigating your case and is in contact with you about your review. When the investigation is done the review will either be restored or removed permanently. This decision is based solely on whether or not the review complies with our guidelines.

I can let you know that making sure that consumers can trust the reviews they read is our no 1. priority. As a result we dedicate a lot of resources to this area.

We have lots of processes running that constantly scan for suspicious reviews based on a vast number of parameters. In addition, we have a team of community supporters handling all reported reviews as quickly as possible.

I hope this helps explain how seriously we take the matter of trust.

Best Regards,
Claire
Trustpilot
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One week and still no review posted for Postagesupermarket (disgrace of a service).

I created an account on Trust Pilot to share my experience using PostageSupermarket. I spent time writing a fair and balanced review of my experience to contribute to the consumer community. I provided the transaction receipts to Trustpilot within an hour of submitting the review. One week has passed and my review has still not been reviewed. It appears that negative comments are not Trustpilots top priority for their back office resource (as Trustpilot is a service which these companies pay for).

I have wasted my valuable time registering, writing the review, submitting receipts etc. What is the point!

One week is a disgrace in my opinion. Like many people have observed; Trustpilot reviews will be skewed if this is common practice.
Trustpilot

Antwort von Trustpilot

Hi Samantha,

Thanks for leaving your review.

I understand it can be frustrating to see your review reported on our site, however Trustpilot is an open platform where everyone can read and write reviews about the companies they buy from. To ensure the quality of the reviews, we provide an option to report a review that may not follow our review guidelines or could be written by someone, who can't be identified as a real customer. Any company or consumer can report a review and you can see who, when and why a review has been reported on the company profile page.

One of my colleagues in Community Support is investigating the issue. If we receive suitable documentation that you bought something from the company, we will restore your review. I understand that this is a hassle, but it's the best way we can ensure that reviews are written by real customers. We apologise for any delay in responding, and thank you for your patience while we look into the case.

Best Regards,
Claire
Trustpilot

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