they sent me the wrong item and still refuse to correct it approaching 2 months later. this is following multiple emails with photos showing the mistake and me mailing the item back (as they requested... Mehr ansehen
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Das sagen Bewerter
Ed hardy is my go to outfit for relaxing, partying, chilling you name it and I will have an Ed Hardy attire on me. Its authentic, comfortable, stylish and great quality merchandise. You can never go... Mehr ansehen
Unternehmen hat geantwortet
If you want pieces from Ed hardy I’d recommend getting them in person. I have many pieces from Ed hardy but for some reason anything I buy online is massive. I mean I can buy a T-shirt from a shop th... Mehr ansehen
Unternehmen hat geantwortet
Ho comprato i primi pantaloni tramite Zalando in verde oliva, poi gli stessi pantaloni in nero tramite il sito Ed Hardy Europa. Alcuni articoli sono un po' cari, ma giustificato,xké ci sono sopra dei... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to the world of Ed Hardy - where art, fashion, and rebellion collide in a dynamic explosion of colours and design that define contemporary style. The brand transcends beyond clothing; it's a movement, a lifestyle, and a statement of individuality. At the core of Ed Hardy, is the legendary tattoo artist, Don Ed Hardy who at the age of 10, recognised the unique force of tattoo art. Growing up in the 1950s and early 1960s California pop culture, Hardy went on to earn an art school degree from the San Francisco Art Institute. He then learned to tattoo by apprenticing himself to master artists such as Phil Sparrow (the official tattoo artist of the Hells Angels Motorcycle Club). Over the last 40 years, Hardy has transformed this ancient tradition while also bringing fresh energy to painting, printmaking, and ceramics. From graphic tees to hoodies to denim jackets, Ed Hardy's designs exude a traditional and artistic quality that reflects in contemporary style, which seamlessly blends intricate tattoo designs with modern trends. Ed Hardy's iconic status is a testament to its enduring popularity and relevance in today's fashion landscape. While fashion trends come and go, Ed Hardy remains a constant, capturing the imagination and inspiring self-expression in people of all ages and backgrounds.
Kontaktinformationen
Vereinigtes Königreich
- edhardy.co.uk
4,0
Gut
648 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Needed some help from customer service
Needed some help from customer service
Was quick to resolve the problem
Very efficient
Excellent service
29. Jänner 2026
Antwort von Edhardy
Hi,
Thank you so much for taking the time to leave your review!
We really appreciate your support and are so glad that you’ve had a positive experience with both our brand and our customer service. Ensuring that every issue is resolved quickly and fairly is always our top priority.
Thank you for shopping with us.
Thanks,
Kiana
Ed Hardy Customer Services
Quality Delivery and Customer Satisfaction
Excellent Customer Service and Support
Delivery Service / Time
Return / Exchange Fantastic Service - Received Within a Week Return Item
31. Jänner 2026
Antwort von Edhardy
Hi,
Thank you so much for the review!
We're delighted to hear you’re happy with our service, fast delivery, and the ease of our exchange service. Your satisfaction means everything to us, and we look forward to serving you again soon!
Thanks
Kiana
Ed Hardy Customer Services
My teenage daughter loves her jeans and…
My teenage daughter loves her jeans and leggings
31. Dezember 2025
Antwort von Edhardy
Hi,
Thank you so much for taking the time to leave your feedback. We’re really pleased to hear that your teenager loves their order!
Thanks for choosing us, we hope to see you again soon.
Thanks
Kiana
Ed hardy Customer Services
A good experience
Beautiful brand and great customer service. Every problem will be resolved
25. Jänner 2026
Antwort von Edhardy
Hi,
Thank you so much for your kind words!
We truly appreciate your support and are so glad you’ve had a positive experience with both our brand and our customer service. Ensuring that every issue is resolved quickly and fairly is always our top priority.
Thank you for being part of our community
Thanks
Jordan
Ed Hardy Customer Services
Excellent clothes of great quality!
31. Jänner 2026
Antwort von Edhardy
Hi,
Thank you so much for the kind words! We’re thrilled to hear you love the quality of our clothes. Your support truly means a lot to us.
Thanks
Jordan
Ed Hardy Customer Services
Antwort von Edhardy
Thanks so much! Great to hear you’re enjoying the quality—means a lot to us.
Thanks
Jordan
Ed Hardy Customer Services
You cabt ask for better…
UPDATE Ed Hardy have been absolutely fantastic in rectifying this and have issued a full refund despite me having recieved one of the items. Offered an apology for the delay. You cant ask for more than that. Excellent comminication. Thank you!
I am extremely disappointed having recieved only one of three items in a delivery stating that all three items were within the package. It was very clear that the package had been tampered with. I followed Ed Hardy process and raised a fraud case online of which I was to wait for 30 days for a response. That has surpassed and.. nothing! No telephone number to contact to try to get issue resolved. Disappointed to say the least.
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Edhardy
HI Andrea,
Thank you for bringing this to our attention. We are incredibly sorry to hear that your package arrived tampered with and that our 30-day window for fraud cases has passed without an update. This is certainly not the level of service we aim to provide. I will look into this right now and get all of this resolved for you.
Kind regards,
Chantelle
Antwort von Edhardy
Hi Peter,
Thank you for sharing your love for Ed Hardy! We’re glad to hear you enjoy the style. It’s always great to see our customers rocking designs they love. We really appreciate your support!
Thanks
Jordan
Ed Hardy Customer Services
Genuine Ed Hardy, fast shipment
Genuine Ed Hardy, I have purchased from this website several times and everything was perfect. Fast shipment to Hungary.
1. Jänner 2026
Antwort von Edhardy
Hi Attila,
Thank you for your fantastic feedback!
We’re thrilled to hear that your purchases have always been perfect and that shipping to Hungary has been fast. We really appreciate your continued support and look forward to serving you again!
Thanks
Jordan
Ed Hardy Customer Services
Great experience
Had a problem with an item and they responded the same day. I could get my money back or a new one and I wanted a new one. Got it a couple days later. Products look and feel amazing.
31. Dezember 2025
Antwort von Edhardy
Hi Rens,
Thank you for sharing your experience! We’re glad our team was able to help quickly and get your replacement to you in just a couple of days. It’s great to hear that you’re happy with how the product looks and feels. We really appreciate your support!
Thanks
Jordan
Ed Hardy Customer Services
Antwort von Edhardy
Hi James,
Thank you for your feedback! We’re thrilled to hear you’re happy with the quality. We really appreciate your support!
Thanks
Jordan
Ed Hardy Customer Services
Womens red dragon hoodie dress
Extremely overpriced considering the quality. Low quality super thin fabric. Print is cheaply done, definitely won't last in the wash. Paided €65 not including shipping for shein level garment
25. Dezember 2025
Antwort von Edhardy
Hi cherry,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the product did not meet your expectations regarding quality. We take customer concerns seriously and strive to ensure our items are durable and well-made.
If you’d like, please reach out to our customer support team at hello@edhardy.eu so we can discuss your experience further.
Thanks
Jordan
Ed Hardy Customer Services
Haven’t received my order for nearly…
Haven’t received my order for nearly two weeks they said 1/5 days it’s really upset me 😿
30. Dezember 2025
Antwort von Edhardy
Hi Bonnie,
Please accept my apologies for the delay in your parcel being lost in transit, and we didn't have the stock to replace your order.
We have recently emailed you regarding this.
If you need any further help or assistance, please don't hesitate to contact us again at hello@edhardy.co.uk.
Kind regards
Jordan
Ed Hardy Customer Services
If I could give this company a negative…
If I could give this company a negative star review I would. Charged my card but no info on my order, when it will ship, if it’s going to ship, no tracking number, NOTHING. I have used their customer service form to fill out, email them directly, reached out on Facebook, all to no avail. They are completely unresponsive. I guess they’re okay with taking your money and no follow through on their end.
26. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi Rozilla,
We’re truly sorry to hear about your experience, and we understand how frustrating this must feel. This is not the level of service we aim to provide, and we apologize for the lack of communication regarding your order.
We want to assure you that we are not ignoring customers or taking payments without follow-through. That said, it’s clear that something went wrong in this case. We would really like the opportunity to look into your order, confirm its status, and make this right as quickly as possible.
Please reach out to us directly at hello@edhardy.co.uk with your order number & email used at checkout, and we will prioritise your request.
If you’ve already contacted us, we sincerely apologise that you haven’t received a response yet, and we appreciate your patience.
Thank you for bringing this to our attention — your feedback helps us improve, and we hope to resolve this for you promptly.
Thanks
Jordan
Ed Hardy Customer Services
A large portion of my mom’s Christmas…
A large portion of my mom’s Christmas order a couple hundred dollars worth of items was missing when it arrived. She has emailed customer service multiple times regarding this situation only to find no response, despite their site claiming replies within 48 hours. Weeks later, there has still been no communication or resolution. Extremely disappointing customer service be cautious when ordering.
25. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi,
Thank you for your review.
I see you mention dollars. Have you ordered through Ed Hardy Originals as you've left the review with Ed Hardy Europe and we are two seperate compainies with different trustpilots as we have no affiliation with Ed Hardy Originals.
We kindly ask that you remove this review and leave it on the correct Trustpilot so they are aware of the issue you've had with your order.
Thanks
Jordan
Ed Hardy Customer Services
Antwort von Edhardy
Hi Kayla,
Thank you so much!
We’re thrilled to hear you love it and think it looks stunning. Your feedback truly means a lot to us.
Thanks
Jordan
Ed Hardy Customer Services
Antwort von Edhardy
Hi Diana,
Thank you for your feedback! We’re glad to hear you found the ordering process easy.
We really appreciate you choosing us and hope to welcome you back again soon
Thanks
Jordan
Ed Hardy Customer Services
Antwort von Edhardy
Hi,
Thank you for your lovely feedback! We’re really pleased to hear you’re happy with the quality.
Thanks for choosing us, we hope to see you again soon.
Thanks
Jordan
Ed hardy Customer Services
Absolutely horrendous stay clear
Absolute terrible site
waited for nearly 2 weeks for a pair of jeans to come back in stock trying relentlessly every minute of the day refreshing page, when they did come back in stock I purchased straight away, it was only after a few days I noticed my tracking status wasn't moving anymore so I had to reach out to find out what was going on, to only be fed some spin of lies about its been damaged (a pair of jeans damaged 😂) try to say a burst pipe , really most things are in plastic wrap, absolute no help whatsoever no other option to only refund, so 4 days before Christmas my daughters main present she wont have, the inconvenience and unnecessary stress is abysmal to say the least let alone the shocking poor customer service
the truth that they will never admit is that they gave my order to another person who completed the order after mine.
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi Laura,
I'm sorry to hear you feel like we have lied to you, but we've been nothing but honest with you about what has happened at our warehouse and how some of our stock has been affected. We could have lied and just said we oversold, but we believe in honesty with all our customers and try to offer solutions as we did with you, by seeing if there was an alternative pair you'd like us to send instead of refunding your order.
Our items are in plastic bags, but they have the small breather holes which you'll find in most plastic bags, which has allowed water to enter and damage the denim, causing the colour to run from the denim all over the patterns and make the denim stiff and unfit for purpose, so we have had to dispose of this stock.
We didn't give your order to anyone else, as you aren't the only customer that has been affected by this, and we have unfortunately had to cancel and refund other orders because of this issue.
Please accept my apologies for the inconvenience caused.
Thanks
Jordan
Ed Hardy Customer Services
Horrible customer service
Bought a skirt for my daughter which I decided to return as it doesn’t fit her. Been trying to contact customer service for the last 2 weeks as there was no return label and returns form, no luck. How do I return the item???
Would’ve given zero star if there was an option!!!!
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Edhardy
Hi Fareeha,
Thank you for contacting us.
I'm really sorry to hear you've had trouble accessing our returns portal on the website.
I am unable to see any outstanding emails from you.
Please can you email us at hello@edhardy.co.uk and we will be able to assist you further.
Thanks
Jordan
Ed Hardy Customer Services
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