NEUROGENA.US Bewertungen 234

TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

This is one of the better all-round options because it combines compression with flexible support stays, while staying breathable enough for extended wear. It suits gym use, warehouse work, or recurri... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I was seeing a chiropractor and getting decompression treatments as well as adjustments costing me $55/wk for these two appointments. I bought a vibration platform and the Neurogena Belt. I use the... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

The knee brace feels great and works well on day one and two, then day three of wearing it, it begins to fall apart. The patella support ring just falls off and the brace is therefore worthless at t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Fast delivery to Singapore and the quality was good. The knee guard was comfortable and matched the description well. I realised after consulting the doctor that I had purchased the wrong type for my... Mehr ansehen

Unternehmen hat geantwortet


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

234 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 23 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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Bewertet mit 1 von 5 Sternen

I ordered my package but it didn't…

I ordered my package but it didn't arrive and they took my money back, it seems the company is a ghost or maybe I was unlucky enough to get ripped off and they didn't return my money. but I don't recommend it, I found the same product on eBay and it arrived in a few days, Plus I also found it in black.
P. S.
I wanted to attach some screenshots of the discussion between me and the company to demonstrate certain things, but it seems they won't let me.

29. März 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you for your feedback.

We are very sorry to hear about your experience and that you have not received your order as expected. This is certainly not the level of service we aim to provide.

We would like to investigate this case further and assist you in resolving it as quickly as possible. Please contact our support team directly with your order details so we can review what happened and find a suitable solution for you.

We appreciate your time in sharing your concerns and hope to have the opportunity to resolve this matter.

Bewertet mit 4 von 5 Sternen

The knee braces are good quality the…

The knee braces are good quality the hold my knee in place. I have a damaged menisk so for me is perfect

23. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your kind feedback.

We are glad to hear that the knee brace is of good quality and provides the support you need for your knee. It’s great to know it is helping you with your meniscus condition and giving you the stability you need.

We truly appreciate your support and wish you a smooth recovery.

Bewertet mit 1 von 5 Sternen

Looks great, falls apart quickly

The knee brace feels great and works well on day one and two, then day three of wearing it, it begins to fall apart. The patella support ring just falls off and the brace is therefore worthless at that point.
Was informed by Neurogena to contact them via email with order number and they would correct the issue, however, I had previously tried that with no response which led to the review. I emailed again on 5/7/26, so we will see if anything at all happens.

18. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you for taking the time to share your feedback.

We are glad to hear that the knee brace felt comfortable and provided good support initially. However, we are very sorry to hear about the issue you experienced with the durability and the patella support ring coming loose. This is not the quality we aim to deliver.

We would like to look into this further and help resolve the situation for you. Please contact our support team with your order details so we can assist you accordingly.

Thank you again for your feedback — it helps us improve our products.

Bewertet mit 5 von 5 Sternen

Knee braces work well to stabilize knee…

Knee braces work well to stabilize knee comfortably

17. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your feedback.

We are glad to hear that the knee braces provide comfortable support and help stabilize your knee. It’s great to know they are working well for you.

Bewertet mit 5 von 5 Sternen

Appreciated the Easy Return and Useful Knee Pad

I received my order on 15 March, which included the Neurogena Max Decompression Belt and the knee pad. Unfortunately, after consideration, we decided not to use the belt because my mother is 80 years old and has osteoporosis, and I was worried it might not be suitable for her condition.

I really appreciate that the return process for the belt was handled quickly and efficiently. We kept the knee pad, and it has been helpful in reducing my mother’s knee pain, so we are happy with that item.

15. März 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your thoughtful feedback and for sharing your experience with us.

We completely understand your decision regarding the belt, and we appreciate you taking the time to consider what is best for your mother’s condition. We are glad to hear that the return process was smooth and handled efficiently.

It is wonderful to know that the knee pad has been helpful in reducing your mother’s knee pain. We truly hope it continues to provide comfort and support.

Thank you again for your trust and support.

Bewertet mit 5 von 5 Sternen

운동시 무릎은 훌륭하게 잡아줍니다만 나에게는 사이즈가 큽니다

운동시 무릎은 훌륭하게 잡아줍니다만 나에게는 사이즈가 큽니다. 반품을 진행하고 다시 주문할 계획입니다. 반품 처리도 훌륭합니다.

20. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your feedback.

We are glad to hear that the knee brace provides excellent support during exercise. At the same time, we appreciate your understanding regarding the sizing, and we are pleased that the return process met your expectations.

We look forward to serving you again and hope the next size will fit you perfectly.

Bewertet mit 5 von 5 Sternen

Great products

Great products, unfortunately I have had to send this item back due to size no issue with product. Team really helpful with return

19. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your kind feedback.

We are glad to hear that you are happy with the product quality and that our team was able to assist you with the return process. We’re sorry the size wasn’t the right fit, but we truly appreciate your understanding.

We hope to have the opportunity to serve you again in the future.

Bewertet mit 4 von 5 Sternen

Trying to do a return

Trying to do a return. Found out I have more than back problems.

17. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you for your feedback.

We’re sorry to hear about your situation and hope you are doing well. We completely understand your need to proceed with a return.

Please feel free to contact our support team if you need any assistance with the return process — we will be happy to help make it as smooth as possible.

Bewertet mit 4 von 5 Sternen

Great product .

Great product .. don’t fit well on my knee..

14. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your feedback.

We are glad to hear that you like the product. At the same time, we’re sorry that the fit was not quite right for your knee. Comfort and proper sizing are very important, and we truly appreciate your comment.

If you need any assistance with sizing or possible options, please feel free to contact our support team — we’ll be happy to help.

Bewertet mit 5 von 5 Sternen

Knee brace

I’m not a native speaker so excuse me for my spelling and grammatica mistakes ..
I bought a kneebrace to support my meniscus problems.
Easy order, a Quick follow up and delivery in the Netherlands!
The brace is comfortabel, relieves and gives a good support.
I am satisfied!

15. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your kind feedback.

There is absolutely no need to worry about spelling — we truly appreciate you taking the time to share your experience. We are delighted to hear that the ordering process was smooth, delivery was quick, and that the knee brace provides comfort, relief, and good support for your meniscus.

Your satisfaction means a lot to us.

Bewertet mit 5 von 5 Sternen

It is always appreciated when we…

It is always appreciated when we receive a quick reply to our issues including very professional and clear action how to resolve the problem .
Thanks for your professional approach

14. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your kind feedback.

We truly appreciate your words and are glad to hear that our team was able to provide a quick, clear, and professional response to your issue. Delivering efficient and transparent support is very important to us.

Thank you again for your support.

Bewertet mit 5 von 5 Sternen

Customer Service on Return

Timely shipping and excellent customer service.

13. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your kind feedback.

We are delighted to hear that you were satisfied with both the shipping time and our customer service. Providing a smooth experience from delivery to support is very important to us.

Bewertet mit 4 von 5 Sternen

Experience was good

Experience was good, shipping took a long time though

11. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you for your feedback.

We are glad to hear that your overall experience was good. At the same time, we appreciate your comment regarding the shipping time and apologize for the delay.

Your feedback is important to us as we continue working to improve our delivery process.

Bewertet mit 5 von 5 Sternen

Fast shipping

Fast shipping, not expensive product, very reliable

30. März 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your kind feedback.

We are delighted to hear that you were satisfied with the fast shipping, product value, and reliability. Your support means a lot to us.

We truly appreciate you taking the time to share your experience.

Bewertet mit 4 von 5 Sternen

Good Product

The product is good but it was a bit small for me. Would have been happier if I had the exchange option

9. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your feedback.

We are glad to hear that you are satisfied with the product overall. We are sorry to hear that the size was not quite right for you. We understand how important a proper fit is for comfort and effectiveness.

We do offer support with size exchanges in such cases, and our team would be happy to assist you if you still need help with this.

Thank you again for sharing your experience.

Bewertet mit 5 von 5 Sternen

great and reliable service too from Neurogena

Fast delivery to Singapore and the quality was good. The knee guard was comfortable and matched the description well. I realised after consulting the doctor that I had purchased the wrong type for my needs, so that was on me. Thankfully, the return and refund process was smooth and hassle-free. Kelly was also very responsive and helpful.

8. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your kind and detailed feedback.

We are delighted to hear that your order arrived quickly in Singapore and that you were satisfied with the product quality and comfort. We also appreciate your understanding regarding the product type, and we are glad that the return and refund process went smoothly for you.

It is especially nice to hear your positive mention of our team member Kelly — we will be sure to pass on your kind words.

Thank you again for your trust.

Bewertet mit 5 von 5 Sternen

It is worth of it’s money

Everything went well with the shipping, I will try it today, though I have a friend who uses this knee brace and she said it is working.

8. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your feedback.

We are glad to hear that the shipping went smoothly. We hope the knee brace works well for you and provides the support you are looking for. It’s also great to hear positive feedback from your friend who is already using it.

We truly appreciate your support and look forward to hearing about your experience after you try it.

Bewertet mit 4 von 5 Sternen

Just started using them

Just started using them

8. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your feedback.

We are glad to hear that you have started using the product. We hope it proves to be comfortable and effective for you over time.

If you have any questions or need any assistance, we are always here to help.

Bewertet mit 1 von 5 Sternen

Returned the product but has not received the refund

I purchased the product on September 2025 and have returned it as it did not work for me. However, it's now April 2026 and have not received my refund. I am hoping they will eventually do.

10. September 2025
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you for your feedback.

We are very sorry to hear about your experience and the delay regarding your refund. This is certainly not the level of service we aim to provide.

We take cases like this very seriously and would like to ensure this is properly resolved. Please contact our support team with your order details so we can investigate your return and process the refund as quickly as possible.

We appreciate your patience and the opportunity to resolve this matter.

Bewertet mit 3 von 5 Sternen

Its usefull so far

Its usefull so far

6. April 2026
Bewertung ohne vorherige Einladung
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Antwort von NEUROGENA.US

Dear Customer,

Thank you very much for your feedback.

We are glad to hear that the product has been useful for you so far. We hope it continues to meet your expectations and provide the support you need.

We truly appreciate your support.

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