Office Ally Bewertungen 172

Excellent software. Easy to use.

I have been using Practice Mate in my private counseling practice for about 13 years and it is very reliable. I don’t have some of the problems that colleagues tell me they are experiencing with Simple Practice and others.
Price keeps going up but I guess that’s the way everything is now.

Billing is easy and all that you need is there.

Ease of use. Customer service is on point. Any problems solved within 24 hours

Office Ally is only good for basic use. My office has issues ALL THE TIME! It is slow, updates happen regularly during business hours that disrupt our practice and it automatically logs you out after even 20 minutes. You can NEVER get anyone on the phone at a reasonable time (I have been on hold for 20mins already). Even when sending an email, no one gets back to you until a day or two later (with no help at all and no accountability). The reminder system is awful too! Weird spam-like recording leaves patients a voicemail and our office gets complaints about it often (I have tested the reminder to my cell phone too, and I understand why patients think it is a scam at first). I would not recommend it for fast-paced offices. It is a good starter, but there are other systems out there that are worth your dollars. Absolutely sucks overall.

The have lot of software bugs . we continue to experience dropped ERA and we have no clue when to post the payments, untilwe go to our bank account and they figure out to manual post the payments after we hunt for the EOB's from the payer, which is ridiculous. In this day and age at this rate OfficeAlly may not survice.

I have just always found Office Ally wonderful to work with. Professional, knowledgable staff is a big plus.

Ease of use for billing

Require that you create a ‘trouble ticket’ to cancel your subscription. This has got to be illegal in some states.

I have been using OfficeAlly Practice Mate since 2012. I do not use all the services that are offered, but it is very helpful to be able to fill out and print HCFA forms for my insurance clients claims from the website. I used to use the schedule there also, but do not need that anymore. I would highly recommend OfficeAlly, and have to a couple colleagues, and to others that need these plus other Services that are available. Thank you.

Good basic tool. Nothing great. Response time lacks if you ask for new features. I can co.pare officeally is like costco. No bells and whistles but it works.

This is the most horrible company to work with. I do not recommend them. They are not transparent, not helpful, and do not treat customers with any kind of understanding. On multiple occasions, they would not work with me to resolve issues with their billing process and company.

We are happy with the ease of using Office Ally.
We do wish you offered an easy on-line credentialing piece so we could complete the credentialing process once and it could go out to all insuranced we are contracted with. Availity is working on this and has it in effect for two states. We wish you would do the same.

Office Ally is pretty easy for the most part. The customer service is above average and I've been happy with it. I just wish I knew the newer layout of the website - I always end up going to the classic

Horrible. They jump between the original (classic) and new moder mode/ look, both have bugs, you can fill out the form perfectly but the claim will get denied, because there are so many bugs in the system, the data on the form does not get transmitted to the insurance company. They will not fix it, you have to go and try to resubmit it, even though it is their software problems. It takes more than a day for them to call back because they have so many problems. This company is a bit scummy, and big waste of time. I could have done better programming when i was in grade 10.

I find Office Ally easy to use, quick and reliable. My only complaint is they ask you to change your password often and the system won't allow you to unless you call them usually. It is always easy to reach them, they are polite and prompt when I need to contact them.

I've been using Office Ally for at least a decade with no complaints. Their support has always been prompt and efficient.

EASE OF SIGNING IN AND FINDING WHAT I WAS LOOKING FOR AND SPEED THE WEB SITE GETS BACK TO ME WITH PROCESSING INFORMATION
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