Office Ally Bewertungen 172

I have been using Office Ally for many, many years. They are very user friendly and provide all the information I need to get my providers paid! I highly recommend Office Ally and I do to any new provider I obtain in my billing service.

Our office nickname for this program was "Office Nemesis". Our company ran this program for about 6-7 months for our Nurse Practitioner and Dietician and had a terrible experience. It has a frustrating, outdated interface(several times their system went down and we couldn't access anything with clients there!) and an overly complicated process for even the simplest of tasks. Even just navigating the calendar, scheduling appointments, or having clients pay their bill is extremely tedious. There is a size limit on documents you can upload, which were never able to accept our simple intake forms. You cannot call them for support or training if you are struggling. The only training they offer are video seminars, which are held on their own timetable you have to schedule around. In the end these weren't even helpful and just wasted time. There are far sleeker, more modern programs out there that accomplish the same thing in half the time and without the constant headache.

I have used Office Ally’s Practice Mate and EHR notes system now for years. I love both

Every interaction I’ve had with an Office Ally representative has been courteous and professional. Recently, I encountered a frustrating situation where my claims were repeatedly rejected, despite being correctly submitted. Office Ally took my concerns seriously, opened a support case, and within a few days, I received a resolution. Since then, my claims have been accepted without issue. That level of responsiveness and support is truly invaluable.

Buyer Beware

Buyer Beware! They advertise as a free service but they don’t tell you that all the insurance companies that you bill are non-par and if in your first month of using their software you submit your first 2 claims at the end of the month that you will be charged their entire monthly fee for 2 claims because apparently they don’t bill you from the day you start using the service (like every other company in the world does) which is unconscionable! They even charged my credit card when I did not authorize it! Horrible customer service, horrible billing practices & horrible misleading secretive advertising!

The company is very responsive when I have issues which has been extremely rarely. I only use the billing system and it is very easy to use.

Mr. Tyler was incredible helpful this afternoon. He went the extra mile with me. Thank you very much!

Increasingly horrible and difficult. Raise rates with no notice. Tried to pay today on line payment and of course they needed to change what already worked. Two cards two browerrs two customer reps two hours and still can't make a simple transaction. No help no return call. They blame me my bank my Broswer everyone but them. Incompetent This is how they handle their problems

From the time I first signed up for Office Ally when setting up my business (in 2008!) for electronic billing, to today, they have been great! Support staff is very knowledgeable and helpful, as well as easily accessible. The website is VERY user friendly, and intuitively and elegantly simple to navigate.

Process claims that I have submitted prompty.

I've been using Office Ally for over 15 years. I'm a sole proprietor with a part-time practice & I do my own billing The learning curve is easy. Once you get the hang of it, it's a great time saver. I'm sure I only use a small percentage of it's capabilities, it meets my needs very well.

Office Ally is an easy reliable way for me to submit my mental health claims.

The sight is easy to work on and helpful regarding information.

Longtime, trusted business partner of our healthcare group. OA is a reliable, well run company. It offers responsive, professional customer service and products with great price points (some products are even free!). OA's new website UI is also outstanding.

They are also responsive to user input (which is something we love). For example, we recently requested a new spreadsheet format for the ERA's (in addition to text and 835 format) so we could import the ERA data in our EHR. Customer service actually forwarded our idea for serious consideration.

In summary. we shop healthcare clearinghouses each year and each year, we go again with OA. It just works.

Dr Eisenberg

I always do all my own billing. Have worked with Office Ally for over ten years. Ease of use and helpful customer service whenever needed. There are features I don't even know are available.

Office Ally keeps us informed on every topic pertaining to holdups, changes and revamps. We are NEVER left guessing how to complete a task or how to handle an insurance claims hurdle.

Knowledge, polite and excellent services.

Everyone was truly friendly and respectful and worked together to help resolve my issues. I am very grateful and fully appreciate the speedy and efficient resolution!

Easy to use and great services support