Claims are processed very quickly and accurately. Mistakes are very rare. Tech staff are helpful, informed, and efficient when rare need to get help does arise. Only complaint- and this is minor - is... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Pretty easy system to use for submitting claims - but if you need to take patient payments, their Stripe solution is horrible. Called support - spoke with a rep who said she fields Stripe complaints s... Mehr ansehen
Unternehmen hat geantwortet
OfficeAlly meets my needs. I appreciate that everything is in one place - reminders, calendar, clients' charts, billing. There are still improvements to be made, as Patient Enrollment process can be c... Mehr ansehen
Unternehmen hat geantwortet
Longtime, trusted business partner of our healthcare group. OA is a reliable, well run company. It offers responsive, professional customer service and products with great price points (some pro... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Office Ally
Vom Unternehmen geschrieben
Healthcare Solutions for Accelerating Reimbursement & Maximizing Revenue
Simplify Claims Reimbursement
Leverage our All-Payer clearinghouse >- Verify insurance eligibility prior to intake
- Fix errors before submission
- Submit claims to any payer
- See real-time status of claims
Support Payer-Provider Relations
Access Payer Gateway solutions >- Reduce rejections with custom rules and edits
- Assistance with claim routing
- Hosted Payer data solutions
Boost Revenue Recovery
Reduce bad debt and maximize claims reimbursement >- Find known and unknown billable insurance
- Review Medicare encounters for underpayments
- Respond to audits and appeal denials
- Identify and enroll patients into Medicaid and financial assistance
Enable Value-Based Care
Support enhanced quality of care- Monitor patient rosters
- Address and close gaps in care
- Securely exchange clinical data
Efficiently Run Your Practice
Run small- and medium-size practices- Offer appointments and scheduling
- Manage clinical documentation
- Electronically order and prescribe
- Support payments and accounting
Kontaktinformationen
1300 SE Cardinal Ct #190, 98683, Vancouver, Vereinigte Staaten
- 360-975-7000
- support@officeally.com
- officeally.com
4,1
Gut
172 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
A time-saver
Comparatively speaking, I have found Office Ally to offer lower-cost services that support my private practice. I appreciate the abilty to save billing profiles for clients and access other helpful tools. They also offer excellent customer service.
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Yolanda, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the time saving features as well as our support team.
Ally software
Exceptional customer service. I use it for prescribing, and my experience has been wonderful. Their software is user-friendly, and the pricing is reasonable. I highly recommend Ally!
9. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Guylaine, thank you for the complimentary review and recommendation. Thank you for being a valued customer. We are glad that you are enjoying product.
Avoid like the plague
This company will charge you for a month in advance, even if you sign up at the end of the month - you'll be charged for 2 full months. They are absolute scumbags. Their software (EHR) is the worst piece of software I've ever seen in my life, and I've been doing this for 20 years.
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
We are sorry to hear that you have not had a positive experience with Office Ally support. We take all complaints seriously and would like to investigate the matter.
We would like to reach out and help resolve any issues. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can work toward a resolution.
Affordable but absolutely terrible
Affordable but absolutely terrible; unreliable & inconsistent, frequent inexplicable outages for which you cannot reach a human being for explanation or support. Our business has lost countless days, hours, and opportunties due to this system. Do not recommend. Dr. Amanda Goldman, East Aurora Counseling & the Judah Robinson Foundation, NFP
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Dr. Goldman, thank you for sharing your feedback and for being an Office Ally user. We're genuinely sorry for the disruptions you've faced, especially during critical moments in patient care. Our team is aware of the recent service issues, and we're actively working to enhance our platform’s stability and reliability. Thank you again for your patience and for giving us the opportunity to improve. Your feedback is crucial as we work toward creating a better experience for all our users.
Site is down AGAIN today
Site is down AGAIN today. Absolutely awful from day 1. I would not recommend this EHR to anyone. We own a small chiropractic office and they have been nothing but problems since the beginning. Their site goes down often. Customer service is not helpful. Their prices have gone from $29 a month to $146 and all we did was add 1 provider. Rates constantly increase. Would never recommend.
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Dr. Diamond, thank you for sharing your feedback and for being an Office Ally user. We're genuinely sorry for the disruptions you've faced, especially during critical moments in patient care. Our team is aware of the recent service issues, and we're actively working to enhance our platform’s stability and reliability. Thank you again for your patience and for giving us the opportunity to improve. Your feedback is crucial as we work toward creating a better experience for all our users. We are also sorry to hear that you have not had a positive experience with Office Ally support. We take all complaints seriously and would like to investigate the matter. Someone from our team will be reaching out to you soon to better understand the issue and help seek a resolution.
Was 6th character needed or not?
I was having a problem with the system stating that a code I was using was not consistent to be sent to the insurance. The first time it stated that it needed an additional character - the next it stated it was improper for the date of service. I tried to get clarification, but your system just stated what it had before. I looked to the AAPC to find out that there was a date the code needed the sixth digit and went from there. You should have been able to state this -- also, it took over 4 months that the 6th character was required until you inserted the codes into your system.
28. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Helen, we sincerely apologize for any inconvenience you've experienced with our software and appreciate your feedback.
We would like to reach out and help resolve these issues. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can work toward a resolution.
Office Ally is a great product - needs minor upgrades
Office Ally is a great product and easy to use. I have used it for over 10 years. It does need some simple upgrades. When you update information on the Appointment or Visit tab it does not carry through to Claims tab. This should be live adjustment on all screens. When insurance payer retracts money is it hard to post when other patient accounts are involved.
28. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Maya, thank you for the complimentary review. We are very glad that you are enjoying the product.
We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.
Great customer service very helpful at…
Great customer service very helpful at all times connect center very easy to use thank you
1. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Leila, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product and support.
I requested help finding where I can…
I requested help finding where I can match insurance payments with case numbers. I had been going through the online user instructions and they did not match with the current office ally service tab interface. All they had to do was send me a li k to an updated tutorial. Instead I was told I had to schedule time with an instructor. I don’t need to waste my time or yours doing an online class when all I need is the user manual for current office ally functions
8. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Audra, we are sorry to hear that you have not had a positive experience with Office Ally support. Someone from our team will be reaching out to you soon to better understand the issue and help find what you are looking for.
Antwort von Office Ally
Sun Rise, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
Service Center
The former version of the Service Center was so easy to use, now you have to click on too many tabs to find what you are looking for.
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Dee, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
We would like to reach out and better understand your feedback. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can work toward a resolution.
Easy to use
I have been with Office Ally for over 15 years. They have very good customer service and are reliable in submitting claims.
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Lynn, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product and services.
Actually all of my Office Ally…
Actually all of my Office Ally experience has been great, even though I didn't take the How to File a Secondary Claim course because I was 2 minutes late and couldn't get in, ence the loss of one star. It worked out that I didnt't need to file a secondary claim but perhaps it would be good to know and perhaps I could get that information in a document and not have to do a Team call at a specific time.
17. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Henry, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
Someone from our team will be reaching out to you soon to help provide the information you are looking for.
Generally I appreciate the "user…
Generally I appreciate the "user -friendliness" of Office Ally but recently they were very confusing about where to put my NPI number on claim forms. I finally figured it out through trial and error because they use too much jargon when referring to the forms. Also, they have raised their fee quite a bit in a short period of time. It's worth it, but still it was quite a jump.
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Diane, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
Great System
This is a great system for start-up or established businesses. Daily usage is easy, training not hard or boring. Help is always a call or email away, with great responses. I work with two doctors and love the program.
12. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
I can use the site for submitting…
I can use the site for submitting claims with ease.
12. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Rahila, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
Useless customer service
I have been having issues with eprescribing for over a week now, initially unable to prescribe controlled substances, now even my regular prescriptions are not going through, I have called customer service multiple times and spoke to them after long wait times, they have not fixed my problem and obviously it is impacting my practice and patient care. I will report them to BBB, this is totally unacceptable.
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Ioana, we are sorry to hear that you have not had a positive experience with Office Ally support. We take all complaints seriously and would like to investigate the matter.
Someone from our team will be reaching out to you soon to better understand the issue and help seek a resolution.
absolute crooks who try to charge you…
Absolute crooks who try to charge you even though you never agreed to any billing. They won't let you cancel your account either. DO NOT EVEN GIVE THEM YOUR EMAIL.
Responding to the company response:
You found me because you're calling me asking me to change my review. I will not do that. I suggest you also reach out to the person (who is not me) that is mentioned in the email chain you sent me. I have no idea who that person is and given their profession I am sure they would want to know about a potential privacy breach from their EHR provider.
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Chris, we are sorry to hear that you have not had a positive experience with Office Ally solutions. We take all complaints seriously and we value your feedback as we continue to invest in strengthening service offerings.
Office Ally is perfect for our practice
Office Ally is consistently reliable, user friendly and economical with terrific customer service. Highly recommend.
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Gary, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product and service.
Website is reliable
Website is reliable. Some minor complaints because you added ind. or org. provider and that creates problems entering in name, address, etc. which wasn't the case before.
27. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Office Ally
Jane, thank you for the complimentary review. We are very glad that you are enjoying the product.
We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.
Someone from our team will be reaching out to you via email soon to better understand the issue that you have faced with ind or org.
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