Rapid Radios Bewertungen 316

Ya know, these days, customer service as a whole has turned to shit. HOWEVER, the folks at RAPID RADIO are TOP NOTCH! Let me just say that goes a LONG way in my book!
Problem or no problem they are SUPER quick to reply to emails, each and every time, and just as quick to take care of what ever you contacted them for. I think it took a whole 6 minutes from the time i pushed send to the time I got a reply saying all was done. They changed the names on our 4 radios that quick. This was the second time we changed the names at that and there was zero issues with that request.
I really dont get why many are so upset over the yearly charge. You get service for a whole YEAR for that PLUS you get a business that has one of the TOP customer service reps there for you every single day,365. Any questions, any guidance, ANYTHING they are there…to my family and I…thats priceless! We got them in case of any more Hurricanes as we were all in different locations in Florida, last year we couldnt power up our phones that were dead. These will be a lifesaver should that happen again. And nothing is better than peace of mind! In the mean time, I am sure we will use them for all kinds of things.
My only suggestion, Rapid..is to come out with some TINY gadget to secure to a part of the talkie that isnt seen or wont be removable that will track the things if they are lost…food for thought!

Got them when my daughter went off to college. Love the clarity of talking to her 500 miles away. Just ordered another one for three total as we are all traveling to different places. Love the piece of mind it brings us if anything happens.

Screen shot saver... Falsly advertised the radios! Radios quit working in even under a year!! I think it's time for a class action suit!!!

Less than a year and they have had problems communicating the last few times we have tried to use them

Update- rapid radio just shipped a new radio to replace the broken radio, so far rapid radio has stood behind their product in today's world I find that to be amazing!!! They deserve 5 stars

I had to return my order. Marissa made it a great experience due to the fact, she followed up with me through the entire process. If all your employees care as much as she does, Rapid Radios will be fine. From a retired Marine and retired Civilian Law Officer, I would like to commend Marissa on both being professional and courteous. Thank you Marissa and Rapid Radios. Semper Fi

******UPDATED REVIEW AT BOTTOM!!!!!!!!!!*******

Bought 2 of the LTE models at the first of the year 2025. Have tested them and used them with great success. Customer service has been top notch from day 1. If you can't read that they have an annual fee, not a monthly fee, maybe you should pay better attention to detail. NOTHING IS FREE!!!!
I hope that people have as much of a positive experience as I have had with this company... THANKS for a great product & always wonderful customer service.... I just ordered a base unit and the new R1 radio last week(Late Oct./2025) & I am excited about receiving them and putting them into good use.... Keep up the good work!!!!!

*******UPDATE: 15 Nov 2025
Well I ordered the new R1 radio with some other things. My order said it would ship on 03 Nov 2025. I have only received 1 Email from them to cofirm my order. I called and they said it would be late. 11 days now and counting. I will update this when RECIEVE MY ORDER.

Update #2:
I spoke with customer service today 19 Nov. 2025.... I still did not get a ship date. They could not give me one either. I am not saying anything derogatory about these radios. Better planning might have to happen to make sure that customers get what they order in a timely fashion. I just want what I paid for in a reasonable time frame.
I like the radios I have, As I said before... Let's get this backlog squared away, so I receive my equipment... I have been very patient, and hopefully I'll get them soon....... If it goes past 10 more days I may change my mind about this order. You all have my contact info already, so I will not be sending it to you again....

Update #3:
I got an email from customer service and they told me that the warehouse shipped my order today 19 Nov 2025..... I was told that I would receive an e-mail with shipping details. I have received a tracking number. So I'll be waiting with baited breath.... If I get my order in the next ten days I'll update this again.....

UPDATE #4:
Well got the radios today 21 Nov. 2025 and can't wait to test them long range.
I will be using them over the Thanksgiving holiday. They came set up and ready to go.
Beside the delay in shipping I am very pleased with my purchase. Customer service actually came through on this one. Now get some xtra batteries for the R1 made!!!! Keep up the good fight Y'all.

We bought two Rapid Radio’s and then decided to buy two more because my father-in-law who is in his 80s goes up to the mountains for the summer and we wanted to be in contact with him when my husband got up there in Colorado the radio did not work. We contacted Rapid Radio’s and they said that that is the only area just a small area that the radio wouldn’t work we asked for a refund and he said he would send us information and never did we wasted several hundred dollars and are very disappointed.

I bought three radios for myself and my two sons. This radio has been used to check in at home in Texas. The radios have been to Colorado, Utah, New Mexico, Montana, California, Florida and many places in between. They’ve been used while on hunting trips and vacations. It’s awesome that we can check in with each other when cell service isn’t available. At a time when customer service isn’t always what it should be. I’ve been impressed with the service we received from the team at rapid radios.

Great stuff. I'll be ordering more delightful communication devices from this company!

Understand what you are getting and the limitations. These work on cell networks however the SIM card works on multiple networks. Therefore if one is down it will find another. If everything is out then they will not work but 98% of the time, in most disasters there will be some cell service.
The customer service has been good - I run a 2nd group with folks from all over the country and they usually will add new folks within a day of me asking.
The new self-service portal is great. You can manage the names of your radios yourself now.
These are another options for your emergency communications plan, as they work on multiple networks, whereas your cell phone will only work on one.
From a business perspective if you want the ability to reach your folks without the expense, and distractions of all the other features of a cell phone, then these are a great option.
Understand that while there isn’t a monthly fee, there is an annual fee of $100/pair of radios. You can’t beat that price compared to a cell phone or other IoT device.

Great product. Works as advertised. Highly recommend for a low cost high performance communication solution

We are impressed

I finally found radios that work in the big woods. rapid radios didn't disappoint and worked clearly which is something that all my previous walkie talkie purchases failed to do.

They satisfied my issue without hesitation 100% shipped a replacement battery before I could ask what I could do with it.

Rapid radios are great, and they took care of an issue I had immediately. Just renewed my subscription for another year with Patrick . Highly recommend them.

I have purchased 5 of these radios so far they work great!! The last two I bought came programmed wrong but a quick call to customer service and the issue was resolved in literally 15 seconds great company great service fast shipping!!

Two of my four radios had issues with the call button and two had issues with batteries they did replace the batteries but they never got back with me replacing the two with a bad call buttons now the warranties up I'm stuck with them I'm not paying the $50 per line every year for something that works off a cell tower I'll just use my phone this company is a total scam their phones are made in China not here as advertised their customer service is very bad out the $450 never again

For the first time in our lifetimes, we were able to communicate in our woods and the house! Would highly recommend these radios for communication where cell phones don’t work!!

This company is truly amazing. I was deployed and didn’t receive my package. Without hesitation they made sure i had a replacement and had my back when not many companies cared. Their product is awesome too i will def be buying again!!!

Bought 3 radios to use camping. The customer service was great.

These are fantastic! We use them for our plumbing company and love them!