Rapid Radio and the team is amazing ! I have over 50 Radios and have been around since day one ! I keep adding radios for all my company's and I even have my older family members having on we love kee... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Their marketing is filled with misleading and flatly false information. It is nothing more than a cell phone based walkie talkie that uses cell networks for its coverage. If you couldn't use your ph... Mehr ansehen
We first heard about Rapid Radios from one of our member cooperative managers. We decided to purchase six radios for our field and office staff to communicate when the field staff are in remote areas... Mehr ansehen
Unternehmen hat geantwortet
Lucas in customer service was a huge help—truly outstanding support. He handled everything with common sense and didn’t waste time going back and forth. When there’s an issue, they take care of it... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Kontaktinformationen
829 Forest Hill Ave SE, 49546, Grand Rapids, Vereinigte Staaten
- (616) 227-3466
- info@rapidradios.com
- rapidradios.com
4,3
Hervorragend
316 Bewertungen
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Excellent Customer Service
I haven't had the opportunity to try the radios yet, but I wanted to leave a comment regarding Rapid Radios Customer Service.
I was having a problem activating my second radio. I sent an e-mail to customer service describing my problem. Immediately I received an e-mail back saying that someone would respond soon. Within 30 minutes I received a response. Ally L. was my service representative.
Ally did an outstanding job walking me through the activation process. Within a short time, I was able to get set up.
Then I made an error and "deleted" my radios. I wrote back to Ally, and she immediately responded and said that she would access my account and set everything back up.
I'm in my 70's and some things are more of a challenge to me. Ally said not to worry. Within an hour I was operational.
My wife and I can't wait to start using our radios. Ally L. made our day by listening to our problem, understanding and then giving instructions on how to resolve. Then ultimately correcting my mistakes and getting my account ready for use.
Thank you very much, Ally L.
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for sharing such a thoughtful review! We’re so glad Ally was able to walk you through the activation process, get everything set back up, and make sure you were fully operational again. It’s wonderful to hear how attentive and supportive she was in resolving your concerns. We can’t wait for you and your wife to start enjoying your radios!
- The Rapid Radios Team
Good service the replace my radios good…
Good service the replace my radios good service thank rapid radios
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your feedback! We’re happy we could get your radios replaced quickly and that you’re satisfied with the service.
- The Rapid Radios Team
Rapid Radios awesome response
I purchased six radios and have been using them to learn all the basics. I have called Rapid Radios with questions and Patrick has answered my questions promptly. Also he was able to fix the issue I was having and took the time to explain what steps he took to resolve the issue (that I created).
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for sharing your experience! We’re glad to hear Patrick was able to answer your questions promptly, resolve the issue, and walk you through the steps. We’re always here to help as you continue learning the ins and outs of your radios.
- The Rapid Radios Team
Customer service does not answer calls…
Customer service does not answer calls or emails.
27 calls placed to their sales department. All calls are automatically hung up on after 15 minutes.
No emails responded to for 2 days now.
Worst issue... They screen their reviews on their website. All negative reviews are deleted by the admin to inflate their rating.
Preliminary update: I received a call today from a customer service representative this morning. Although there is still concern regarding them filtering out negative reviews from their own website, which is still seen as pretty shady, the rep worked to find a fair a reasonable solution.
I have upgraded this review to 3-Stars and may increase it to 4-Stars once the radios have been tested and the service evaluated. Please note that if you buy new radios, they will come with 1 year of prepaid National Coverage. However, if you want Global Coverage from day one, you will forfeit the first prepaid year and have to pay $100 for National and Global coverage during the first year. Normally, these are billed out during the second year at $50 for National Coverage and $50 more ($100 total) for Global Coverage. This policy is not disclosed anywhere on their website. It is only disclosed if you can get through to customer service and desire to upgrade to Global Coverage during the first year.
I will revisit this review in 30 days and let you all know how things unfold and give an honest and unbiased review of the actual product and the support team's follow-up.
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
We’re very sorry to hear about your experience and want to address your concerns directly. The service you described is not the standard we aim to provide.
We’ve had unusually high call and email volumes recently, which has unfortunately led to longer response times than normal. We’re actively working to improve this by adding more support staff and streamlining our processes.
A representative will be reaching out to you directly to assist further.
- The Rapid Radios Team
False advertising there is a yearly fee
It says no monthly fees ever !! Well after 1 year there is a yearly fee that they do don’t disclose false advertisement definitely a bait and switch call asked for manger never called back I left 2 messages .
9. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
We’re sorry to hear about your frustration and appreciate the chance to clarify. We do not have a monthly fee, and our annual renewal fee (starting in year two) is very different from a monthly fee. Every radio comes with 12 months of service included, and after the first year, you can choose to renew the SIM card for another year.
A true “monthly fee” would require a card on file, a credit check, a contract or agreement, and an auto-bill subscription — none of which we have.
We also make the annual renewal fee clear in multiple places on our website: on the product page under “What’s Included,” in our FAQs, on the Terms of Service page, in our emails, and on our various landing pages.
We’ve requested your contact information so we can reach out to you directly, as we’re unable to find your order in our system under the name provided. Please provide your details, and we’ll be in touch as soon as possible.
- The Rapid Radios Team
These Are More Than Walkie Talkies
We have had ZERO issues with our radios! We’ve tested them all across the country. For example, a call from Florida to Alaska was clear, concise, static free, and proved these are not toys. Our group chats are just as easy locally. I have had to call customer care once and was helped very quickly and we highly recommend Rapid Radios to everyone who needs to be connected.
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
We’re so glad to hear your radios have been performing flawlessly for you nationwide! It’s awesome that even a call from Florida to Alaska came through crystal clear. We’re happy our customer care team could help you quickly, and we truly appreciate your recommendation.
- The Rapid Radios Team
Love these Radios
Love these Radios! Added my fourth one today!
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
We’re thrilled to hear you’re loving your radios and that you’ve added a fourth to your collection! Thank you for your continued support — we truly appreciate it.
- The Rapid Radios Team
Peace of Mind
Love having peace of mind with our rapid radios! Purchased 3 of them for myself in Florida and for each of my 2 daughters in NY. We love using them!!
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you so much for sharing this! We’re thrilled to hear that you and your daughters are enjoying your Rapid Radios and that they’re giving you peace of mind — that’s exactly what we aim for. We truly appreciate your support and are so glad to be part of keeping your family connected, no matter the distance!
- The Rapid Radios Team
We absolutely love our radios
We absolutely love our radios. From being on the road all the time, to all the outdoor activities we love. The sound quality is amazing. Will definitely be getting some more.
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you so much for the kind words! We’re thrilled to hear how much you’re loving your radios — whether you're on the road or out enjoying the outdoors, it's great to know they’re keeping you connected with amazing sound quality. We appreciate your support and can’t wait to get more radios in your hands!
– The Rapid Radios Team
We love rapid radios
We love rapid radios! They work great ! And we use this instead of cell phones for our family! Much safer route& no monthly fees!
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thanks so much for the wonderful review! We're thrilled to hear that Rapid Radios have been a great fit for your family. It's awesome to know you're enjoying a safer, more reliable way to stay connected. We appreciate your support!
– The Rapid Radios Team
DO NOT BUY!! WILL NOT WORK
Purchase these to have while riding dirt bikes with my sons. We had an emergency in St George Utah. We had our Rapid radios that I purchased last year. I left to go back to our vehicle to get help. These radios would not communicate at all. No signal, nothing! I eventually had to call 911 and have one of my sons airlifted out and these rapid radios served NO PURPOSE AT ALL! WAIST OF MONEY! ABSOLUTE DOG SHIT IF A PRODUCT. DO NOT BUY!
26. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
First and foremost, we're incredibly sorry to hear about the emergency involving your son. We truly hope he is doing much better and on the road to a full recovery.
We also want to sincerely apologize that your experience with our radios fell short—especially during such a critical situation. That’s not the level of reliability we aim to provide, and we completely understand your frustration.
We’ve requested your contact information and would greatly appreciate the opportunity to speak with you directly. Our goal is to learn more about what happened and hopefully turn your 1-star experience into a 5-star one.
Additionally, we'd like to send you a replacement set of Rapid Radios at no cost. It’s possible you have an earlier version of our product, and since then we’ve made significant internal updates to the software—resulting in a much stronger bandwidth range and improved performance in remote areas like St. George, Utah.
Thank you again for bringing this to our attention. We hope to connect with you soon and make things right.
– The Rapid Radios Team
Customer support
They are always helpful and ready to resolve the problems so far I only have good things to say about rapid radios
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you so much for the kind words! We’re glad to hear you’ve had a positive experience and that our team has been helpful whenever needed. We truly appreciate your support and look forward to continuing to serve you!
– The Rapid Radios Team
These things don't work
These things don't work. I bought them to use in the mountains and before I bought them they guaranteed they would work. These are worse than using a cell phone. Don't buy these, especially if you actually want or need to communicate or if your life depends on having communication. Better off with cheap two way radios. Garbage, especially for what you will pay. Joke of a company.
Regarding your reply you are correct your website does say you're the only nationwide lte network and you do provide a map for coverage. Well your map is inaccurate because it does not work in the town of Pitkin, Colorado and certainly not in the mountain areas. On your own website you say in all capital letters ANYWHERE with UNLIMITED range with an asterisk. No where on your page does it have a reference for the asterisk. Regardless your radios do not work as advertised and people should know that before they make a purchase.
The fact you can't find my purchase with my name says a lot about your company. Thanks for helping make my case that your company is inadequate. You only send me daily texts with your current 70% off sale. When I called yesterday the person I spoke to could care less and basically repeated your talking points on your reply.
The point is your products don't work as advertised and when it comes to being in places where you rely on these in the event of an emergency they will not work and people should know that.
As of today Rapid Radios are sending me two new radios that should have updated coverage. It will be a year to thirteen months before I know if they work. I appreciate Rapid Radios working to make this right.
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for your feedback—I'm sorry to hear that the radios didn’t perform as expected in your area.
Just to clarify, our radios operate on nationwide 4G/LTE networks, which is noted on our website. We also provide a coverage map to help customers check service availability before purchase, especially for areas like mountainous regions where LTE signals can be limited.
We’ve tried to locate your order but haven’t been able to find it in our system. We’ve requested your contact information and would really appreciate the opportunity to connect. Our team is committed to finding a solution and doing what we can to turn your experience around.
We hope to hear from you soon.
– The Rapid Radios Team
Great radios great customer support…
Great radios great customer support fast shipping love these
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for the awesome review! We're thrilled to hear you’re loving the radios and had a great experience with our support and shipping. We appreciate your kind words and are always here if you need anything!
— The Rapid Radios Team
This is the first time I have called…
This is the first time I have called with a problem. This was handled so professionally and so fast too. Customer Service is outstanding. I had a problem with both of my radios and they are shipping me new ones. In fact the young man that waited on me has already sent me an email showing the tracking number. That took less than 5 minutes. Great service, Thank you again.
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you so much for your kind words! We’re glad your first experience reaching out to us was a positive one. It’s great to hear that our team was able to resolve the issue quickly and professionally—and even better that you received your tracking info within minutes! We’re proud to provide service you can count on, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we’re just a call or message away.
— The Rapid Radios Team
Adding radios to a group
We are a large RV group and decided to purchase the rapid radios for convoying. They arrived very fast. We asked Customer Support for help adding our group. Erika was a jewel. She told us what we needed, as well as added all our radios to our group. Grade A customer support
26. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you so much for your thoughtful review! We're thrilled to hear that your RV group is enjoying the Rapid Radios and that they arrived quickly. It’s especially great to know that Erika was able to provide you with the top-notch support you deserved—she truly is a gem on our team! We’re proud to offer Grade A service and are always here to help if your group needs anything in the future. Safe travels and happy convoying!
— The Rapid Radios Team
I would have given them a 5-star rating
I have been happy with customer service.
I ordered 2 radios 2 yrs ago and thought I had both radios programmed however only one was programmed.
Makes sense since I only paid $19.99for the service.
I had used the radio mostly just listening to the weather band.
So, I didn't really take notice the emergency channels weren't programmed.
Anyhow 2 yrs later and I asked if I could still get the radio programmed.
They said yes and I was told it would be no charge.
I was surprised as I was willing to pay the $19.99. That to me is above and beyond great customer service.
The only quirk was when they returned my radio I was sent an extra one along with mine.
They sent me a prepaid return label as they did when I sent the original back.
Obviously, someone made a packing/shipping mistake.
Good thing that I am an honest person as I could have just kept it!
Now, because I am inconvenienced and have to go to the Post Office again, I gave them the 4 stars instead of 5.
Overall, I I believe they are a good company and would definitely purchase from them again.
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for taking the time to share your experience! We’re so glad to hear that our customer service team was able to assist you—even two years after your original purchase—and that we could reprogram your radio at no charge. It means a lot to us to go the extra mile for our customers, and we're happy you felt that care.
We also truly appreciate your honesty regarding the extra radio being sent by mistake—thank you for doing the right thing and helping us correct the error. We apologize for the inconvenience of the return trip to the Post Office. We understand how frustrating that can be, and we’ll continue working to improve our packing and shipping processes to prevent this from happening in the future.
Your feedback helps us grow, and we're grateful for your continued trust. We look forward to serving you again!
— The Rapid Radios Team
I would give zero stars if I could
I would give zero stars if you could. Do not invest in their products. Rapid Radios keeps deleting my comment asking questions about their product I thought would be a good solution for my family that is in remote areas of the country.Clearly not a company worth investing in if you won’t let me ask more in depth questions about your product…..I’ll be sure to share this with everyone I know. I was asking: They did not have the information on their site so I asked: “If they function LTE and 4G they only work in areas where there is cell service? So not compatible in remote areas with no service? Do they work in the remote back country? What happens if the nation looses cell towers or cell service? Do they still work?” They replied no they don’t work if you’re outside a 25 mile radius of a cell tower, and they would forward my “concern” of deleted comments to their “team” however they blocked my account from being able to reply and thank them for the information. What a shit company.
25. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your negative experience and would like to clarify a few things.
First, we’re unsure what may have occurred regarding the social media comment removals — this is not something we take lightly, and we're currently looking into it. We value open and honest communication, and we would never intentionally block respectful questions or feedback.
We also noticed you're not a current customer, but we truly appreciate your interest in our products. In an effort to better assist you, we've requested your contact information so that we can reach out directly and provide the detailed answers you’re looking for. We'd love the opportunity to turn this 1-star experience into a 5-star one by helping you understand more about our products and how they work in various environments.
In response to your product questions: while our radios do utilize LTE and 4G networks, their range and coverage are quite different from standard cell phones. They’re engineered to maintain a much wider and more reliable connection — even in remote areas where typical mobile devices may lose signal. However, they do still require access to a cellular network to operate effectively. For a better understanding of where service is available, we encourage you to explore the coverage map on our website. And if it’s helpful, we’d be more than happy to walk you through it and discuss how our system performs in backcountry or low-coverage areas.
We hope to connect soon and thank you again for bringing this to our attention.
Worked as described
We purchased 6 radios for our family. They arri ed quickly and work great. We were even able to successfully communicate between Maryland and Ohio. Gonna to buy a few more for our extended family.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you so much for sharing your experience! We’re thrilled to hear that your family is enjoying the radios and that they performed so well—even across states! That kind of range is exactly what we aim for, and it's great to know they’re helping your family stay connected. We really appreciate your trust in us and are excited to be part of your next purchase for the extended family. Let us know if we can help with anything along the way!
— The Rapid Radios Team
Rapid radios are excellent
Rapid radios are excellent, as well as their customer service and are easy to use.
19. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rapid Radios
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your Rapid Radios and that our customer service team has made a positive impression. Making our products easy to use and providing great support are top priorities for us, so it truly means a lot to hear this feedback. If you ever have any questions or need assistance, we’re always here to help!
– The Rapid Radios Team
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