Simhound Bewertungen 53

TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Above and beyond. Absolutely brilliant customer service after a hiccup beyond their control with delivery a solution was quickly found and dealt with. I cannot recommend them enough and Adam was... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Adam at Simhound was very good at communicating with me, despite having number of staff off for the bank holiday and Easter weekend. He ensured my stuff went out in a timely manner and more import... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Adam at SimHound has been absolutely fantastic. From answering queries to letting me try out products before I purchase, he's made me feel like I've really understood what I was buying, why it is di... Mehr ansehen

Bewertet mit 2 von 5 Sternen

Update - Adam reached out after this review over the phone and was great at taking my feedback and constructive criticism on what could be done better. He has made my order his main priority which... Mehr ansehen


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

53 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 50 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Bewertet mit 5 von 5 Sternen

Great customer service

Got a pair of gloves which broke, they immediately resolved my problem and my new gloves are on the way. Would recommend.

1. Oktober 2025
Bewertung ohne vorherige Einladung
Simhound-Logo

Antwort von Simhound

Hello,

Sorry to hear about this, could you email us at contact@simhound.com with your order number (or reply here) and I’ll look into this, as I can’t see any outstanding glove queries on our system.

*update* We think we’ve found your order, and we can see we have replied to your emails and sent a replacement out to you so I’m unsure why you’ve stated we have stolen your money and ghosted you. We even had a discussion with you about changing the size of the gloves for the replacement.

Please do get back in touch if you haven’t received the replacement.
We are here to help and get this resolved.

Bewertet mit 5 von 5 Sternen

I don't usually write reviews but Adam…

I don't usually write reviews but Adam is the guy you want buy sim equipment with as gives good warranty and competitive prices.
I got simagic evo pro had slight issue with it got replacement fast considering it just came out Adam was great got everything sorted.

9. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great

Fantastic customer service and very competitive pricing
Recommend

10. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service

Had a small issue with sizing, but Adam personally called and quickly arranged a replacement. Really appreciate the effort to make things right – it’s clear Sim Hound cares about its customers. Will definitely order again. Thanks!"

25. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing customer service

Amazing customer service. Ordered simagic wheel, base and pedals on Saturday, arrived Tuesday. Excellent communication including a courtesy phone call to keep me updated on my order which was definitely the cheapest deal around! Buy with confidence. Thanks alot simhound. I will be back. 😁

15. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Monitor stand

Ordered the triple monitor mount and took 1 month to arrive. When it arrived the t nuts were cheap and some didn’t even have screw wholes. The thing was a mess to set up because of the connections wholes weren’t big enough for the screws, in the end i had to drill bigger ones. Overall I wouldn’t recommend because of cheap paint and materials. The price and delivery.

29. März 2025
Bewertung ohne vorherige Einladung
Simhound-Logo

Antwort von Simhound

Hello,

We are incredibly sorry that you feel the need to leave a one star review. We don’t appear to have any correspondence from you stating that there was any issues with this order, we could have arranged for any replacement parts to be sent out to you if any items were indeed faulty. We do not use cheap components and have spent a lot of time sourcing UK based companies to get all of our metalwork and fittings from, to eliminate any quality issues. Please do send any evidence of faulty components to us at contact@simhound.com so we can forward this to our production teams and suppliers and issue replacement parts to yourself.

With regards to the lead time, our coated monitor mounts and rigs have an additional lead time, that is shown in the product description, this is purely due to the powder coating process and the additional time this takes.

Our monitor mounts are much more competitively priced than other very similar products on the market and are great value!

If there is anything we can do for you, please just reach out to us, as we will always do what we can to ensure our customers are as happy as can be.

Bewertet mit 3 von 5 Sternen

After sales service not existent

In January 2025 I ordered, from Belgium, a pair of Racing Shoes.
All went fine with the delivery but because of the high import tax (double the price of the shoes) I have refused the package!
The package was sent back and Asendia lost the package!
I have contacted Simhound a lot of times, asking them to send a replacement package to a UK location or to refund, but there was not response from them!
Lastly I have contacted them again asking to file a complaint with Asendia (only the seller can file a complaint) but again no reply from Simhound.

UPDATE:
After this review, I was contacted by SimHound and all was resolved.
I've got a refund and SimHound was kind to sent also a replacement package!

The review was strictly based on my experience and might not happen to anybody else!

In the end, if you like their products then buy them but if there are any problems (with the products of delivery) I encourage you to use any method to contact SimHound to fix the problems!

7. Jänner 2025
Bewertung ohne vorherige Einladung
Simhound-Logo

Antwort von Simhound

Hello Bogdan,

Sorry for not seeing your last email regarding this, it was archived accidentally before we had read it.

Unfortunately we never received the product after it was returned back to us and this was why the refund was never issued.

I believe we have sorted all of this out for you now after looking into this as obviously this has been a mix up between the Belgian Postal service and Asendia with the return and no fault of your own.

Please accept our apologies once again the confusion and delay on this.

Kind Regards,
Adam
Sim Hound

Bewertet mit 5 von 5 Sternen

SimHound at Goodwood FOS 2024

Met up with SimHound at Goodwood FOS in 2024. We were interested in getting a fully spec'd SIM to help support our race car testing programme. A detailed quote was very swiftly received from Adam who right through the sale process was fully engaged with sound advice. Price quoted was very competitive and we are delighted with the delivered product. Installation and training were straightforward, in summary I couldn't recommend Adam Walton highly enough, proper customer service.
Paul Fox

29. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience

Bought my Simagic Alpha wheelbase from them. Got a really good deal and was a pleasure to meet them. Having a physical location really builds confidence in the company, not just an internet fly-by-night.
Highly recommended.

26. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent company. Friendly staff.

So as a spur of the moment thing I was looking round for a Simagic Alpha Mini and wheel to treat myself for my birthday and as usual, couldn’t find anywhere very local with physical stock, it was always “we can get it sent straight to you”.

I then by chance found some on Simhounds site, contacted them and not only did he truly have physical stock, he agreed to let me drive across out of hours and purchase it in person if I wanted it even faster!

He showed me round his unit, with various other options I liked and we discussed sim racing for a while. He was super friendly and a pleasure to chat with and importantly, at no point did I feel hurried or obliged to buy, even though he was officially closed and should have been at home.

Love my new Simagic gear and just need another excuse to get back there for more gear!! Maybe those cool new pedals he was showing me!

Customer for life here.
Thank you.

30. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Recently purchased new VR headset

Recently purchased new VR headset from SimHound. Seemed to be a global shortage of this particular product so dropped them a line asking for confirmation they did have stock. Very quick response to my email (sent early hours of the morning) confirming they did have stock, so order placed with standard delivery 3-7working days i think it was. Regardless, I received confirmation withing a few hours that item was shipping and scheduled for delivery next day. Friendly, prompt service, geat job Adam and thanks

11. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Sim racing gloves

Love my Fri Guys racing team sim gloves. They keep my wheel in great condition and clean. Smooth transaction, recommended company 👍

3. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

No better Sim racing brand

Great products, their gloves are super comfortable and tons of great designs, was really excited to see they've started selling actual sim stuff as well as apparell/ accessories!

Top products, top service, top guys

16. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Friendly, Efficient service, fully recommend

Had some concerns on a new rig /frame upgrade for my room, contacted staff and they went above and beyond with the size / availability options.

I've used Simhound for peripherals and gear many times and have always had a proper good service. Ordered a new set of p2000 pedals, arrived in no time and and loved them since. Fully recommend!

2. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Service

Excellent service. Ordered multiple gloves for endurance races for the last 3 years and they are my go to company! Can recommend it to everyone!

20. Jänner 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent, helpful company!!!

Excellent company. I couldnt ask for more; from initial contact, to follow-up communication, they couldn't have been more attentive!

Oh, and the products have all been excellent, too!

20. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Want a profile rig for half the price?

Want a profile rig for about half the price of "mainstream" companies, then this is your place. Had mine about 2 years and it has been faultless. The best bit was the magnetic stickers for sure though! Bought gloves at the same time and they are ideal for sim racing, much better than actual karting gloves!

18. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Trust, Great Quality, On time, SImagic

I have been using Simhound gloves and Sim Shoes for well over 2 years now I have never had any issues great quality and stuff delivered on time. Comunication is also really good with Adam. Also Simhound are now a Simagic stockest is another bonus to have someone who I have used over a long period and who I trust to deliver.

2. Oktober 2024
Bewertung ohne vorherige Einladung

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