Matt was a great help in getting my tile from another warehouse. He helped with a sample tile so I could be sure the colors were correct. Matt also coordinated an early pick up time for me which mad... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Matt was very easy to work with; his communications and follow up were great. The tiles I ordered were the exact size and color I was looking for, were delivered as promised and looked just like the s... Mehr ansehen
Unternehmen hat geantwortet
My client wanted a specific tile for her bathroom and we needed it quickly. Kathy was instrumental in helping me get the order placed for the correct product, and processing it, and working with John... Mehr ansehen
Unternehmen hat geantwortet
I only ordered one sample to put over a gap in the blinds in my bedroom and it worked pretty well. The tile is beautiful and simple in design, which is what I wanted. I was grateful that I could order... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Vom Unternehmen geschrieben
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Kontaktinformationen
Pleasant Valley Road 25383, 20152, Chantilly, Vereinigte Staaten
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,5
Hervorragend
813 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Stone Tile Depot
Hello Ralph,
Thank you for your business. It is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depot
Worst company ever!!!!!
You are the worst company o have dealt with in years. I ordered a tile and you promised I would get it in 7-20 business days. 10 days later, you haven’t even shipped the tile, you then shipped a tile nothing like what ordered. You refused to answer emails and no help on the phone. You finally gave me a credit and I am stuck with a crate of useless tile as you have ignored my pleas to pick it up. Terrible customer service - you could care less about your customer. Shame on you. I teach business and you are a case study of what not to be!!!!!!
20. Februar 2025
Antwort von Stone Tile Depot
Hello Florence,
I am so sorry that you had to go through this problem...I sincerely wish that we can go back and redo the whole thing the correct way. We just couldn`t have shipped the correct color. Evidently, the present color code on the product did not match the sample you received. I have sent you an email to explain all this unfortunate incident.
We can send a truck to pick these tiles, However, these 11 boxes has to be on a pallet and wrapped the way they were sent (properly secured) other wise trucking company will not pick up these tiles. Or just dispose them, if it cost you to disose them, we ll reimburse you. Please let me know and you can email me. jj@stonetiledepot.com
Best Regards,
JJ
Stone Tile Depot
The customer service staff did an…
The customer service staff did an excellent and thorough job with my order. Everything worked out perfectly as ordered. No issues whatsoever.
18. Februar 2025
Antwort von Stone Tile Depot
Hello William,
Thank you for doing business with us. We look forward to working with you again.
Best Regrds,
JJ
Stone Tile Depot
Great Quality and Service
this company was prompt with delivery, and the product was beautifu and quality.
Any issues I had were handled promptly
12. Februar 2025
Antwort von Stone Tile Depot
Hello Cathy,
Thank you for your support. We truly appreciate your business and looking forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
Great customer service by Ana!
12. Februar 2025
Antwort von Stone Tile Depot
Hello Tim,
Thank you for doing business with us. We look forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
Antwort von Stone Tile Depot
Hello Ryna,
Thank you and looking forward to working with you in the near future.
Best Regards
JJ
Stone Tile Depot
Ana was very helpful
Ana was very helpful when I wanted to hold, then temporarily cancel, my order for more accurate measurements. Order was packaged carefully. Ordered 65 but got 64.
Wrote this before but was asked for my password. That’s not safe.
3. Februar 2025
Antwort von Stone Tile Depot
Hello Virginia,
We shipped the missing piece yesterday and it will be delivered tomorrow UPS tracking #1ZXY83070348844063. I am sorry for the inconvenience we caused.
Best Regrds,
JJ
Stone Tile Depot
Antwort von Stone Tile Depot
Hello Cid,
Thank you for your business. Looking forward to working with you again in the near future.
Best Regards
JJ
Stone Tile Depot
Great product
27. Jänner 2025
Antwort von Stone Tile Depot
Hello Adrian,
We apprecite your business. Thank you.
Best Regards,
JJ
Stone Tile Depot
Ana was very helpful with my order.
Ana was very helpful with my order.
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Stone Tile Depot
Hello Jennifer,
Thank you for your business, looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
nice tile unique customer service was…
nice tile unique customer service was very good . Contacted customer service about tiles broke during shipping and they replaced them no questions asked
22. Jänner 2025
Antwort von Stone Tile Depot
Hello Dwayne,
Thank you for your kindness, looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
helpful service
22. Jänner 2025
Antwort von Stone Tile Depot
Hello Sandra,
It is our pleasure to service your needs. Thank you.
Best Regards,
JJ
Stone Tile Depot
BALI MIX NATURAL PEBBLE MOSAIC Great experience and no problems …
Great experience and no problems ordering this tile for my bathroom remodel. Delivery on time.
22. Jänner 2025
Antwort von Stone Tile Depot
Hello Helene,
Thank you for choosing us, looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Antwort von Stone Tile Depot
Hi Donald,
Thank you for doing business with us, looking forward to serving you again.
Best Regards,
JJ
Stone Tile Depot
The store went from being helpful to…
The store went from being helpful to magically unresponsive the moment I had undercounted the tiles needed for the project and needed a few extra pieces.
24. Dezember 2024
Antwort von Stone Tile Depot
Hello Salem,
I am sorry to hear that you had a dissapointed experience with your order. I wonder, if it was resolved or you need my assistance. Please feel free to contact me. My email address is jj@stonetiledepot.com.
Best Regards,
JJ
Stone Tile Depot
Zero customer service. I got ripped off.
I ordered two full-sized tiles, paid the price of two tiles ($40), plus over $20 in shipping charges. My order arrived weeks ago and I only received one tile. I was clearly charged for 2 tiles. I emailed customer support per the website instructions over 6 weeks go asking them if they would send me the 2nd tile that I already paid for and cover the shipping that I already paid for. I’ve received no response whatsoever.
12. Dezember 2024
Antwort von Stone Tile Depot
Hello Andrea,
I am sorry to hear that you had some issues with your order. I went on and checked your order, PO#264561. Your order clearly shows that you placed an order for one piece of size 18x18 tile which is 2.25sf and not two tiles. Perhaps you might have wanted 2 tiles of size12x12 (each tile is 1sf). If you still need another tile in size 18x18, we will ship you free of charge. Please send me an email... jj@stonetiledepot.com.
Best Regards,
JJ
Stone Tile Depot
No one will answer my question
31. Dezember 2024
Antwort von Stone Tile Depot
Hello Alexander,
I ll have Iselda to call you and speak with you. I am sorry for the inconvenience we caused you.
Best Regards,
JJ
Stone Tile Depot
Antwort von Stone Tile Depot
Hello Emily,
We re plesed to hear that you are happy with your purchase. Thank you for your business.
Best Regards,
JJ
Stone Tile Depot
Description listed one box of tile…
Description listed one box of tile equaling 5 plus Square feet. Only received one tile. The color was not a good match, so I didn't bother trying to ask for additional tiles.
24. Dezember 2024
Antwort von Stone Tile Depot
Hello Ken,
I am very sorry to hear that your order was short shipped. Don`t worry, I will have send you a box to fullfill your order. If you have any questions, please contact me directly. My email address is jj@stonetiledepot.com
Best Regards,
JJ
Stone Tile Depot
Excellent service
Love the tile. Was very well packaged, and appreciated the kind email I received to offer assistance.
24. Dezember 2024
Antwort von Stone Tile Depot
Hello Lindsy,
Thank you for your business. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.