Terrible customer service.
My experience at Banfield Hospital in Norman was extremely disappointing. I am genuinely shocked by the level of poor customer service, confusion, and incompetence I encountered.
I brought my dogs in for routine vaccinations — something I always keep up to date. I explained that one of my dogs had already had a SNAP 4DX heartworm test done at Lake View Clinic (which I highly recommend, but unfortunately it is too far for us to travel for routine visits). Instead of simply noting this, the vet dismissed what I said, told her assistant she would verify it by calling the clinic, and made me feel as if I was lying.
When I told them my dogs were due for Leptospirosis and Bordetella, the vet responded in an authoritarian and rude manner, insisting that one of my dogs was overdue for a DAPP vaccine. She claimed I had left it too long (3 weeks), even though his DAPP vaccine was done on February 14, 2025 — which should be valid for three years, until 2028. Both of my dogs were vaccinated for DAPP at the same time, yet according to the vet, only one was “overdue.” The vet made me feel like an irresponsible dog owner for something that wasn’t even true!
In the end, they took my dog to the back for vaccinations, and I wasn’t even told what they gave him. Only when I asked afterward did they inform me that they had decided not to give the DAPP vaccine — with no explanation. The assistant apologized for the confusion, but the vet never returned to clarify anything or apologize for her behaviour.
Overall, the experience was stressful, unprofessional, and completely unacceptable. I left feeling disrespected, confused, and deeply disappointed in the quality of care.