Serco Bewertungen 120

Over the years the job of a refuse collector has got easier and easier. Wheelie bins rather than older bins which required carrying, customers bringing out their own bins rather than operators collecting them from the property as they used to, customers even pointing the bins in the right direction, a lorry that empties the bin at the touch of a button. This is not hard work.

And yet refuse collectors can’t even be bothered to put your bin back where you left it (outside your own house) No, you have to walk along the street sorting through bins until you find your own! Even old people have to do this!

If these people have even the slightest hope of support from the public then all they have to do is……DO YOUR JOBS PROPERLY!

Only just moved to this area, and awaited my first Garden Bin collection. It never happened.
When I contacted NNDC to ascertain why, I was told SERCO had "run out of time" but that they would collect it the following day.
I even received a phone call from a female at SERCO confirming the same thing.
THAT didn't hapen either!
When I contacted SERCO for an explanation, they basically didn't have one - sorry, but I don't accept "we ran out of time" as any kind of reason, let alone an excuse, 2 days running.
They're happy to take my money, but then fail to provide me with the service for which I've paid.
Added to which, when asked what I should now do, and when would the garden waste now be collected, the girl said "just leave it out everyday, and if we haven't collected it in a week, give us another call"
Seriously???????
Is this any way to run a business, let alone claim to provide a service?
On the basis of entering into a contract, for which payment was made in advance, this so-called company has failed at the first attempt, the second attempt, and is incapable of providing information for a third attempt!
Utterly useless and unfit for purpose.
If you cannot keep your part of this contract, which you inherently cannot, then I'll have my money back thankyou.

Started what I thought would be a really rewarding and satisfying career, gave up a good job entered the training programme of 5.5 weeks. Week 1 ok Week 2 uniform👍Week 3 not yet vetted(no problem) Week 4 nowhere to go because the other 7 were on part of a course my eventual position didn’t require so I went to a transport depot to learn, not vetted can’t do anything in the meantime uniform all wrong for my job as an ECO week 4 I departed organisation is shocking 2/3 trainers were excellent others don’t tell you the truth just what they think you want to hear,no doubt for the remaining 7 yes 7 thier nightmare continues all I will say to potential custodies your cases maybe adjourned owing to transportation problems Shame some members of staff are 5* but sadly when it comes to organisation it’s worse than the House of Lords. Run a company they couldn’t run a bath!!

serco Nottingham Mapperly have very good officer an a good Manager but one officer I don’t know his name he is a African man not good at all careless every time he come he irritated me and make me more sick they are here to look after us not to upset us

They attacked a guy with a camera ? Is that who this company works ? To avoid at any costs.

Me and others went through the long process of becoming a Driver Examiner . In day 2 of training for the position we received a layoff letter!!
Serco only hires you to fulfill their KPI's, they have personal waiting or MTO slaps them with fines. A terrible way to treat people. Out of 11 trainees 9 received letters!. Part time employees are treated like dirt, beware not a good company

Wish I could give no stars you should be absolutely ashamed of yourselves when the British people can’t afford to even heat their own homes and feed our selves you give illegal immigrants everything a home free from rent free gas electricity broadband council tax tv licence for 6 years and 11 months you’re a disgrace! 🤢😡

Why the hell are Serco supporting the invasion of Britain, by housing young male illegal immigrants.

Personally, I have never once experienced anything at all negative when in contact with Serco. Everybody there is polite, civil, respectful and they often give you free gifts. Marvellous!

They really hate British people, and seek to eradicate our complete culture and way of life whilst British, legal, tax paying citizens go homeless and starve. Disgusting and evil.

Serco UK team requirement discriminate foreign nationality and refused job
They're team a different race and tatos people. I was applying for two positions which has been refused

Sell outs of the British people by spending millions of taxpayers money on housing illegal migrant men in hotels across Britain. Encouraging more illegal migrants to enter the country at a time when Britain is facing a recession. Thousands of homeless British people, thousands of elderly having to choose between eating or heating, thousands relying on food banks they don't get any help. Seems you would like it if this tiny island got concreted over to house the thousands of illegals.

Awful company ethos from top to bottom it seems.
Failures or scandals on almost every contract received yet still get paid over the odds for a sub standard product from the uk government.
Corruption at it’s finest

Clandestine racism, bigotry & abusers of people's right under the Equality Act 2010

This is a comment from an Ingeus/serco staff member about a participant.

"I feel really intimidated by L**$(£$ and have done from day one, I am not comfortable working with him and I have expressed this before in causing, but I need to make it official as he understands me, he is a big man and is usually upset or irritable when I see him or talk to him, he was angry on the phone just and is demanding a freedom of Information Act, and accusing me of trying to impede his progress, which I am most certainly not. I came to you and asked all the questions you put to me and have only advised him what I have been.
He unnerves me as he is so big, and I feel he could explode at any minute; I really don't want to work with him anymore due to this. Is there anything you can do to help me with this please."

The fear or intimidation that you feel dear Ingeus/Serco staff member is your clandestine racism and the fact you wish to cover yourself knowing that on numerous occasions you have breached my rights on health & safety, Equality Act 2010, discriminated by doing nothing to in pursuing the H&S course and fobbing the customer off by stating it costs too much yet you were incapable of even looking for courses.

Yet you wish to fabricate that I was angry in the conversation that we had & stating demanding an FOI. Which I am legally entitled to request an FOI on what actions you took to find courses, which was none.

Now I have sent in a complaint to Ingeus/Serco about this staff member and also the telephone recording of the converstaion we had to prove this bigoted Ingeus/Serco member of staff is a liar who has issues with my size, colour & disability and the fact I have expressed concern about her up through her Manager on her conduct.

Ingeus/Serco have deliberately failed to acknowledge this complaint. Even breaching their own code of conduct on complaints of acknowledging complaints in 3 working days. It is now 8 days and this company has failed to give a complaints ref number.

Yet all senior staff. The legal department & the CEO are sending the complaint amongst themselves and attempting to formulate ways to downplay this complaint. At the moment it seems that ignoring my complaint & emails requesting why I have yet to receive an acknowledgment is their master plan.

So Ingeus/Serco, are you going to have the integrity to acknowledge the complaint/s that I have sent you with audio evidence to back up my clam or continue to hide like an organisation that is paralysed with fear?

Yes I am so big, black and able to articulate myself and that is why FOI's & SAR's were requested. I also know when to cover myself when Ingeus/Serco staff decide to discriminate and attempt to provoke a reaction out of me.

I recommend anyone dealing with Ingeus/Serco Restart to cover yourself (record conversations/write down whats being said) as it seems that SOME staff will fabricate lies if you challenge them on their discriminating conduct.

Please understand Ingeus/Serco I will not tolerate discrimination but it seems that Ingeus/Serco is happy to allow discrimination of participants that attend Restart.

Been trying for months to get assisted bin collection for my disabled mum, I’ve complained about 3 times now and given assurance by email and verbally it’s in place but they’re not emptying the bins! Clearly no communication between departments and the people on the ground doing the actual job we need doing! Thanks Serco, we have bins stinking to high heaven and flies everywhere.

They are only getting a 1 star as there’s no option for minus. Very terrible company. Been at my address for nearly 8 years and never had any issues with my bin collection til they come along. All of a sudden they refused to take my black bin, their reason because I use my own purchased black bin. When I initially called up to report missed bin, they stated there was no note on file to explain why that was. Later that day, I had a call from a lady telling me that because the council logo is not on the bin and also that I had 3 bins out, I disputed the 3 bins and submitted photos from my ring doorbell. I placed the garbage into the only supplied logo bin, bearing in mind there’s an annexe also on the property for which 2 bins should be supplied. I complained via email only to receive the following response, not addressing points raised re calling me a liar re amount of bins put out, or the way I was spoken to by one of their staff members: also note, there’s no opening to the email or closing, as in who the email came from:

Good Afternoon,



Thank you for your response.



I have looked into this for you and can see in June a member of the council came out to your address and could see 1 x non-council bin at your property- going forward the crew will only empty the KL bin that you have at your address.



The non-council bin they will not empty – this property is also not authorised to have additional bins.



I can see also on the system you spoke with my colleague today, and I’m afraid the crew will not be returning to empty the bin.



On collection dates the crew will only empty 1 x 240l KL refuse bin on refuse collection dates and 1 x 240l KL recycle bin on recycle collection dates and The food caddy on both waste stream collection dates.



I hope this helps and if you have any further enquiries please do not hesitate to contact us.

END OF THEIR EMAIL WITH NO ADDRESS — Stay clear of this company if you can

I worked here for 2 years, the only place where most of the workers are scummier than the people they're dealing with. Management is a mess, only getting somewhere if you're in their clique or sleeping with each other. Hard workers aren't rewarded and managers friends, get easy jobs, over time. If you're a hard worker don't go here, you'll be walked over!!
A good example, Michelle Stephens won't put your requests through to the hierarchy. Will purposely ruin your booked holidays and when you're on holiday you'll be pestered doesn't help those that are hard working. She's lazy and slow and rude and they're all on power trips here.
AVOID AT EVERY COST. PRISONERS SHOULD HOPE AND PREY TO GO TO A COURT NOT RUN BY SERCO.

The most unaddapted, outdated and unstructured training program I ever had the misfortune to attend.

Useless absolutely useless government needs to stop using them. All about taking there money and not doing the job awful

Initially I’ve been advised from people that had been working for serco that is an awful company,but i would try myself because I didn’t believe.At the end I understood that they only looking for slaves not for workers.If you don’t believe like I’ve been advised??then try yourself.