We came into the Leeds branch to look at wedding bands after having bought an engagement ring here a few years back. Gabrielle was very welcoming and really helpful in walking us through the options a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Went into the store about 3 weeks before going on holiday, where I was planning to pop the question. The estimated delivery was 4 weeks which was too late, however Shivarni really went the extra mile... Mehr ansehen
My engagement ring is from Austen & Blake and I am absolutely obsessed with it. We designed it together and came up with the perfect ring, it’s unique and so personal. In the shop we felt extremely re... Mehr ansehen
I had a seamless experience using the store pick‑up service at the Belfast store — quick, efficient, and genuinely stress‑free. Everything was ready when I arrived, and the team made it easy to ch... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Austen & Blake
Vom Unternehmen geschrieben
Our mission
Austen & Blake is a luxury diamond jeweller established to make custom-made jewellery accessible, approachable and affordable for everyone.
We’re here to celebrate your occasion with you. From engagement rings to wedding rings, special occasions or everyday looks, our team works closely with you to bring your vision to life. Every piece is one-of-a-kind and unique to you.
With expert craftsmanship and trusted guidance, we’ve helped over 20,000 happy customers create their dream designs. Plus, you could save up to 60% compared to high-street jewellers as every piece is made-to-order.
Discover our full range at www.austenblake.com or visit one of our 15+ locations across the UK, as well as in Ireland, Australia and New Zealand.
Kontaktinformationen
8 Greville Street, EC1N 8SB, London, Vereinigtes Königreich
- 020 7660 1529
- service@austenblake.com
- austenblake.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Ruby Ring
We purchased a Ruby ring for our 40th wedding anniversary. Charlotte was lovely and showed us all the options for the gold the diamonds and the ruby shape and carat. I would highly recommend A&B. I love my ring it’s absolutely beautiful. Thank you.
Excellent service, super fast delivery!
Went into the store about 3 weeks before going on holiday, where I was planning to pop the question. The estimated delivery was 4 weeks which was too late, however Shivarni really went the extra mile to make sure the ring turned up on time! Was super helpful when choosing the ring and throughout the whole process. Would definitely recommend to anybody unsure where to start when it comes to looking for engagement rings, or anything else for that matter.
I had such an amazing experience trying…
I had such an amazing experience trying engagement rings with help from the amazing Charlotte. Such a wide range of rings to try on. Highly recommend coming here!!
Great ring my now fiancé loves showing…
Great ring my now fiancé loves showing it off to people really happy from start to finish
wedding band appointment
We came into the Leeds branch to look at wedding bands after having bought an engagement ring here a few years back. Gabrielle was very welcoming and really helpful in walking us through the options and giving pointers on what would work best. We came away with an order we were really happy with that fit our requirements. Always recommend Austen & Blake for great service and very reasonable prices for good products.
The perfect experience with Austen & Blake London
My engagement ring is from Austen & Blake and I am absolutely obsessed with it. We designed it together and came up with the perfect ring, it’s unique and so personal. In the shop we felt extremely relaxed and comfortable to ask lots of questions and together we designed the perfect ring for me and I love it. I shopped around in other diamond shops and did not get the warm welcome like we did at Austen & Blake. We had a great experience with Austen & Blake and are so pleased with our purchase
Faultless
Faultless. Jack took us through the process to get the best ring for our budget. Thank you
Seemingly abysmal customer service
Twice now I've sent an email enquiry - no response to either. Even went to the Chester store to be ignored when we entered. We later went back to the same store 20 mins before closing and the door was locked and the lady was hoovering behind it and again didn't acknowledge us. I had my heart set on a ring but I think I will take my business elsewhere now.
Gabrielle, 10/10 thank you
Gabrielle! Thank you . Went into the Leeds store initially and had an idea and we went through several options of what I wanted. I then came back with a completely different idea a few weeks later and she took the time going through different stones as I was after something very specific. We spent HOURS and we landed on what I wanted exactly but then she brought an option that was even better than were we where which was amazing. Very excited and looking forward to seeing the final. Each time I emailed she was available with options and had great communication when exploring over the phone too. Great to chat to. Thank you very much. J
Fantastic experience
I had a fantastic experience a couple of weeks ago at Austen & Blake Edinburgh.
Jaideep was my advisor and I came in fully prepared with the exact ring I was looking for.
Jaideep guided me through the process excellently and I left that appointment with purchasing my perfect engagement ring.
Highly recommend :).
The diamond necklace was beautiful and…
The diamond necklace was beautiful and was bought for my mother, who loved it
I bought a platinum wedding ring.
I bought a platinum wedding ring.
I initially went into the store in Liverpool to try sizes and styles, they were so helpful, friendly and made recommendations.
I then took some time to decide and ordered online, easy to order great communication, secure delivery and gorgeous packaging.
The ring is beautiful.
The ring is per
Brilliant service!
Absolutely recommend Austen & Blake! Lovely, very knowledgeable staff who go above & beyond to make sure you get exactly what you want.
Really pleased with my experience…
Really pleased with my experience ordering a ring from Austen & Blake. The whole online process was smooth and easy from start to finish. What really stood out were the email updates throughout Getting to see progress on the lab diamond being made and then the ring itself coming together made the whole experience feel really special and personal. Great communication throughout. Would definitely recommend!
Great service
We got our engagement ring in 2022 and had no issue receiving after 2 weeks. Also we ordered our wedding bands 2 weeks ago and had the engagement ring resized and both came 2 weeks after ordering. Would highly recommend Austen and Blake. Had lovely service every time we have been in for purchases and collection
Customer service
I had a seamless experience using the store pick‑up service at the Belfast store — quick, efficient, and genuinely stress‑free. Everything was ready when I arrived, and the team made it easy to check the pieces and keep exactly what I needed without any pressure.
The rings themselves are classy, beautifully made, and feel far more premium than their price point. The craftsmanship is clean, the finish is elegant, and the quality is consistent across every piece I selected. A really reliable place to shop if you want timeless jewellery without the hassle.
Highly recommend.

Antwort von Austen & Blake

Antwort von Austen & Blake
Personal touch
No matter who meets you or speaks to you when in the store they are always polite, helpful and caring.
Lovely staff who have excellent product…
Lovely staff who have excellent product knowledge
So funktioniert Trustpilot
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