I was disappointed that despite paying express for the piece of equipment and it took 2 days and it was partially my fault that I got the wrong part. I'll give them 4 stars because they are working to... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Some of my order was on back order, but Ruby let me know straight away, asked if I wanted to split my order or wait. I chose to wait as I was not in a rush. Ruby kept providing updates and when the or... Mehr ansehen
The N20 Mask Cushions are good quality (don't go for cheaper substitutes - I tried some and was disappointed) and are fairly priced for the quality. They were securely packed and delivered to me in go... Mehr ansehen
Unternehmen hat geantwortet
Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Kontaktinformationen
Victoria, Australien
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4,7
Hervorragend
3490 Bewertungen
Bittet Kunden um Bewertungen
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Don't know how you did it
Don't know how you did it. Ordered in the afternoon and had it the next day. Great delivery time.
21. Juli 2026
Great Service
Some of my order was on back order, but Ruby let me know straight away, asked if I wanted to split my order or wait. I chose to wait as I was not in a rush. Ruby kept providing updates and when the order was ready to hasip arranged for next day delivery. Wonderful service! Thank you very much!
21. Juli 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Quick delivery
21. Juli 2026
Antwort von CPAP Victoria
Hi!
Thank you so much for your 5-star review! We’re delighted to hear your order arrived quickly. We truly appreciate your support and hope you enjoy your purchase. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out. Thank you for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
I was disappointed that despite paying…
I was disappointed that despite paying express for the piece of equipment and it took 2 days and it was partially my fault that I got the wrong part. I'll give them 4 stars because they are working to rectify it.
20. Juli 2026
Antwort von CPAP Victoria
Hi,
Thank you for taking the time to share your feedback. We’re truly sorry for the delay you experienced, especially after selecting express shipping. We completely understand how frustrating that would have been. We also appreciate your honesty regarding the incorrect part and are so pleased we’ve had the opportunity to help work towards a resolution. Thank you for your patience and understanding throughout the process, it really does mean a lot to our team. We genuinely appreciate your support and are grateful you gave us the chance to make things right. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The CPAP Victoria Team
The prompt email and excellent…
The prompt email and excellent customer service, often when returning items it can be a complicated process but this was outstanding.
Again thankyou
16. Juli 2026
Antwort von CPAP Victoria
Hello,
Thank you so much for your kind 5-star review!
We’re delighted to hear that you had such a positive experience with our team. We understand that returns can sometimes be a frustrating process, so it’s fantastic to know that we were able to make yours simple and hassle free.
Your kind words and support truly mean a lot to us. Thank you again for choosing CPAP Victoria, and we look forward to assisting you again whenever you need us. Sleep well! 😊
Best regards,
The CPAP Victoria Team
Speedy delivery great communications…
Speedy delivery great communications product is great
16. Juli 2026
Antwort von CPAP Victoria
Hi there,
Thank you so much for your thoughtful 5-star review! We’re delighted to hear that you were happy with our speedy delivery, communication, and your product.
Your kind words mean a great deal to our team, and we’re so pleased we could provide you with a positive experience. We truly appreciate your support and look forward to assisting you again in the future.
Thank you again for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Antwort von CPAP Victoria
Hi,
Thank you so much for your 5-star review!
We’re delighted to hear that your order arrived quickly, was well packaged and exactly as expected. Providing quality products and a smooth shopping experience is always our goal, so it’s great to know we delivered on that for you.
Thank you again for choosing CPAP Victoria. We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The CPAP Victoria Team
Excellent online experience and super…
Excellent online experience and super fast accurate delivery of quality items.
16. Juli 2026
Antwort von CPAP Victoria
Hello,
Thank you so much for your thoughtful 5-star review! We’re delighted to hear that you had an excellent online shopping experience and that your order arrived quickly and accurately.
Providing quality products with reliable service is something we take great pride in, so it’s fantastic to know we met your expectations.
Thank you again for choosing CPAP Victoria. We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The CPAP Victoria Team
CPAP Victoria uses spyware in its Resmed machine
CPAP Victoria sold me a Resmed CPAP machine in March 2026. I was not told that the machine has inbuilt spyware that allows CPAP Victoria to monitor your use of the machine, and the parameters that occur, including use of the machine, pressures and level of air seal. I discovered this when I called the store with a problem, and the salesperson told me what she saw on my machine via the spyware. This conduct is a serious breach of privacy, which occurred without my knowledge or consent.
In response to CPAP Victoria's reply to my review:
1. Spyware is spying software, which is software on a device that sends personal, private information to another party without the knowledge or consent of the person who owns the device. This is what the ResMed machine has.
2. I did not allege that the machine reported anything other than the use of the machine, the parameters that occur, including use of the machine, pressures and level of air seal. I did not allege that conversations, location data or any other information was sent to CPAP Victoria. The information taken by CPAP Victoria was my private health information, and it was taken without my knowledge or consent.
3. I was not told at any time during the purchase process that the spyware was on the machine. It is not a case of not being told 'clearly'. Further, there is no reference to the spyware in any documentation with which I was provided, or on CPAP Victoria or ResMed's websites.
4. While I was told, subsequent to my discovery of the existence of the spyware, that the spyware had been disabled by CPAP Victoria, I assume that CPAP Victoria can enable the spyware at any time. That is, the use of the spyware remains in CPAP Victoria's, and not my, control.
5. If I had known of the existence of the spyware, I would not have bought the ResMed CPAP machine.
6. The use of this spyware without my knowledge or consent is a clear breach of the Australian Privacy Principles.
20. März 2026
Antwort von CPAP Victoria
Hello,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience left you feeling concerned about your privacy.
We would like to reassure you that your ResMed CPAP machine does not contain spyware. Compatible ResMed devices have a secure remote therapy management feature that allows authorised healthcare providers to access therapy data, such as usage hours, mask seal and therapy pressures to help support your treatment and troubleshoot any issues if assistance is required. This feature does not provide access to personal conversations, location information or any other content outside of your CPAP therapy data. We have switched this feature off on your device.
At CPAP Victoria, we take patient privacy and confidentiality extremely seriously. We are committed to protecting your personal and health information in accordance with the Australian Privacy Principles, and we have strict policies and procedures in place to ensure your information is handled securely and only for the purpose of supporting your therapy. We want to assure you that patient privacy is paramount to us.
We’re sorry if this feature was not explained clearly during your experience, as we understand how unexpected it may have felt. We would genuinely appreciate the opportunity to speak with you directly, answer any questions you may have, and address your concerns.
Please don’t hesitate to contact our team at your convenience. We’re here to help.
Kind regards,
The CPAP Victoria Team
UPDATED REPLY:
Thank you for taking the time to provide further information and respond to our previous reply.
We appreciate you bringing your concerns to our attention. Our management team has now made contact with you and is currently reviewing the matters you’ve raised. We will be in touch with you soon a to discuss your concerns in more detail and work towards a resolution.
At CPAP Victoria, we genuinely value our patients and take all feedback very seriously.
products are sent really quickly…
products are sent really quickly delivery is really fast
13. Juli 2026
Antwort von CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re delighted to hear that you were happy with the fast delivery and prompt service.
We always aim to process and dispatch orders as quickly as possible, so it’s great to know your experience reflected that.
Thank you again for choosing CPAP Victoria. We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The CPAP Victoria Team
Easy online ordering
Easy online ordering. Was kept informed with emails. Happy with my product.
10. Juli 2026
Antwort von CPAP Victoria
Hi!
Thank you so much for your kind 5-star review! We’re delighted to hear that you found our online ordering process easy and that our email updates kept you informed every step of the way.
It’s also great to know you’re happy with your purchase. Thank you again for choosing CPAP Victoria and for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future!
Best regards,
The CPAP Victoria Team
Just a simple purchase of filters and…
Just a simple purchase of filters and they are the wrong size
9. Juli 2026
Antwort von CPAP Victoria
Hello,
Thank you for your feedback. We’re sorry to hear that you received filters that were the wrong size and understand how disappointing that would be.
We always want our customers to receive the correct products, and we’d love the opportunity to resolve this for you. We haven’t been able to find any previous contact from you regarding this issue, so we weren’t aware that there was a problem.
If you could please email or call our team with your order details, we’ll be more than happy to look into this and work with you to find a suitable resolution as quickly as possible.
We appreciate you bringing this to our attention and hope to have the opportunity to make this right.
Kind regards,
The CPAP Victoria Team
Antwort von CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re delighted to hear that you found the ordering process easy, your order arrived quickly, and that you’re happy with your purchase.
We truly appreciate your recommendation and your kind feedback. Thank you for choosing CPAP Victoria, we look forward to assisting you again in the future!
Kind regards,
The CPAP Victoria Team
The N20 Mask Cushions are good quality…
The N20 Mask Cushions are good quality (don't go for cheaper substitutes - I tried some and was disappointed) and are fairly priced for the quality. They were securely packed and delivered to me in good time.
10. Juli 2026
Antwort von CPAP Victoria
Hello,
Thank you so much for your thoughtful 5-star review!
We’re delighted to hear that you’re happy with the quality of your N20 mask cushions and that they arrived securely packed and in a timely manner. It’s great to know you’ve found the genuine ResMed cushions to be worth the investment, as quality and performance are so important for comfortable and effective CPAP therapy.
Thank you for choosing CPAP Victoria and for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The CPAP Victoria Team
Very good purchasing experience
Good price, fast delivery, well packaged.
Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.
9. Juli 2026
Antwort von CPAP Victoria
Hello,
Thank you so much for your kind 5-star review! We’re delighted to hear you had a great purchasing experience and that your order arrived quickly and well packaged.
It’s fantastic to know that replacing your tube and water chamber has made such a noticeable difference to the performance and noise of your machine. It’s amazing how much of an improvement replacing worn accessories can make!
Thank you again for your kind feedback and for choosing CPAP Victoria. We truly appreciate your support and look forward to assisting you again whenever you need us.
Best regards,
The CPAP Victoria Team
Products a great price is good
Products a great price items are authentic. The only issue was the slow express shipping.
7. Juli 2026
Antwort von CPAP Victoria
Hello,
Thank you for taking the time to leave us a review. We’re so pleased to hear that you were happy with the quality, authenticity and value of your purchase.
We also appreciate your feedback regarding the shipping time and are so sorry that your order wasn’t dispatched as quickly as expected. While we always aim to process and dispatch orders as promptly as possible, there are occasionally circumstances that may result in a slight delay.
Thank you for your patience and for choosing CPAP Victoria. We truly appreciate your support and hope to provide you with a better experience next time.
Kind regards,
The CPAP Victoria Team
Antwort von CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re delighted to hear that you found our website easy to navigate, the ordering process straightforward, and that your order arrived quickly.
We truly appreciate you taking the time to share your experience. Your feedback means a lot to our team, and we’re so pleased we could make the process simple and convenient for you.
We look forward to assisting you again in the future!
Kind regards,
The CPAP Victoria Team
Easy online purchase
Easy online purchase, speed of response, simple click and collect. All fabulous!
6. Juli 2026
Antwort von CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re thrilled to hear that you found our online ordering process easy to use and that your click and collect experience was quick and convenient.
Our team works hard to provide fast, friendly service, so it’s fantastic to know we delivered a fabulous experience from start to finish.
Thank you again for choosing CPAP Victoria. We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Antwort von CPAP Victoria
Hi,
Thank you so much for your kind 5-star review! We’re delighted to hear that you found the ordering process smooth and easy, and that our team was able to provide the support you needed.
It’s great to know that our same day delivery service helped make your experience even more convenient. We truly appreciate your kind words and your support, and we’ll be sure to pass your feedback on.
Thank you for choosing CPAP Victoria. We look forward to assisting you again in the future!
Best regards,
The CPAP Victoria Team
CPAP Victoria Support with a Difference
CPAP Victoria has provided me with friendly, consistent great service accompanied by great knowledge of the CPAP world and my support needs.
11. Juli 2026
Antwort von CPAP Victoria
Hi!
Thank you so much for your review! We truly appreciate your kind words and are delighted to hear that you’ve consistently received friendly, knowledgeable support from our team.
Providing personalised service and helping our patients feel confident throughout their CPAP journey is something we take great pride in, so it’s incredibly rewarding to know we’ve been able to make a positive difference.
Thank you for choosing CPAP Victoria and for taking the time to share your experience. We look forward to continuing to support you!
Kind regards,
The CPAP Victoria Team
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