Evie was amazing when my package went missing. She was very helpful and sorted things so quickly for me. After understanding the situation they ordered me a replacement straight away.
Unternehmen hat geantwortet
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Das sagen Bewerter
I love the make in general I found Freja in my local Waitrose so decided to try the new soups - my gosh they charge quite a bit for delivery on subscription (other companies are free) and it took a wh... Mehr ansehen
Me and my family have been using the chocolate, strawberry, vanilla and plain powders for over a year. The kids love their chocolate and cacao hot chocolates and I use the plain in their pancakes t... Mehr ansehen
Unternehmen hat geantwortet
Freja Bone Broth! Well what can i say, an excellent online experience with this great company. Excellent customer support from Evie, such a wonderful and kind person. I purchased a product which if I’... Mehr ansehen
Unternehmen hat geantwortet
4,3
Hervorragend
251 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 73 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
My last subscription order (#249160)…
My last subscription order (#249160) was incorrect and I have emailed them about it 3 times in the last 3 weeks with zero response. Good product by lousy customer service.
13. Juli 2026
Bewertung ohne vorherige Einladung
I am relatively new in using these…
I am relatively new in using these products but so far have found them so good.
I use the chicken and fish broth and both are delicious, worth the price
Thankyou
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freja Bone Broth
Hi Vanessa,
Thank you so much for your lovely review 💛
We're so pleased you're enjoying both the Chicken and Fish Bone Broths. Thanks for your support, and we hope you continue to love them!
Evie,
Team Freja Bone Broth
Fantastic product and service
I love the bone broth and the way the team are expanding the range, while not comprising on quality. It’s so refreshing when a brand keeps control of their product and range while growing. The customer service has the same quality touch. Superb company.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freja Bone Broth
Hi there!
Thanks so much for your kind words!
It means a lot to hear you're enjoying the range and appreciate our focus on quality as we grow. We're so pleased you've had a great experience with both our products and customer service 😊
Evie,
Team Freja Bone Broth
Recurring customer
Have used the broth for about 1
.5 years and loving it! Especially in the autumn/ winter time it has supported keeping colds at bay! Excellent customer service (thank you Evie!!!) For the recent support after trialling the protein powder and vanilla not being a hit (the chocolate one is lush!).
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freja Bone Broth
Hi Marylin,
Thank you so much for your lovely review 💛
We're so happy to hear you've been enjoying the broth for the past 1.5 years and that it's become part of your routine. I'm glad I could help, and even happier to hear the Chocolate Protein Blend is a winner 🙌
Evie,
Team Freja Bone Broth
Huge fan
Huge fan of the collagen protein blends. They are the only ‘protein shake’ that I’ve ever found that I don’t hate the taste. My favourites are the chocolate and the strawberry although I’ve just ordered the chai which I’m very excited to try. I’ve been consistently losing weight over the last few months (after having a baby) and I credit a huge amount of this to starting each day with one of these shakes.
I just had an issue with the website and my subscription, so messaged the customer service who were wonderful. They got back to me very quickly, were incredibly friendly and fixed the problem for me straight away. Couldn’t have asked for more!
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Freja Bone Broth
Hi Jess,
Thank you so much for your lovely 5-star review! We're so pleased you're enjoying the Collagen Protein Blends (great choice with Chocolate and Strawberry!), and we hope you love the Chai too 🙌
Thanks for your kind words on our customer service too!
Evie,
Team Freja Bone Broth
freja chocalote shake has changed and…
freja chocalote shake has changed and gone down hill and representatiive says they havnt changed the recipe and denies the new changes to warehaouse biz and recipe! Now not worth the very expensive price and are a dishonest biz
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Freja Bone Broth
Hi Russell,
Thanks for your honest feedback, and we're sorry to hear you're not a fan of the changes we made to our Chocolate Shake.
You're right that the recipe has changed. We made the decision to simplify the ingredients by removing sunflower lecithin and increasing the amount of bone broth, which naturally boosts the collagen, protein and amino acid content in every serve.
We understand that while many customers appreciate the nutritional improvements, changes to a much-loved product won't suit everyone's taste or texture preferences. We genuinely appreciate you sharing your experience, and your feedback will be passed on to our product team.
Thanks again 😊
Evie,
Team Freja Bone Broth
Fantastic customer service
Evie was very helpful, professional and friendly. She rectified my problem and sorted it out promptly. Evie is a great representative for the company and has fantastic customer service
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Freja Bone Broth
Hi Katie,
Thank you so much for the lovely review! So pleased I could help you out ☺️
Evie,
Team Freja Bone Broth
excellent product and service
26. Mai 2026
Antwort von Freja Bone Broth
Hi Alyson,
Thanks for the lovely review! So pleased we could help 😊
Evie,
Team Freja
Tasty health in a cup
Tasty health in a cup, easy to pop a box or sachet for those times away from home and out of your routine.
Delicious too.
26. Mai 2026
Antwort von Freja Bone Broth
Hi Jill,
Thanks for the lovely review! So pleased you're enjoying the convenience and taste of the products 🙌
Evie,
Team Freja
Delivery was prompt and the bone broth…
Delivery was prompt and the bone broth is delicious. Thank you
26. Mai 2026
Antwort von Freja Bone Broth
Hi there,
Thanks for the lovely review! So pleased you're enjoying the bone broth 😊
Evie,
Team Freja
I like the chicken bone broth
I like the chicken bone broth. Unfortunately it's prohibitively expensive so I only buy when on special at Tesco or Amazon.
Was tempted to buy directly from freja but read the small print on deliveries and policy on lost deliveries and decided against it due to a lack of confidence.
Looks like I was right to trust my gut feeling based on reviews here. If they start using a competent carrier, I'll reconsider.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Freja Bone Broth
Hi there,
Thank you for your review and for being a fan of our Chicken Sipping Bone Broth – we're really pleased to hear you enjoy it!
We completely understand your concerns about the price. Our Chicken Sipping Bone Broth is our most premium product, which is reflected in the cost. If you're looking for a more economical option, our Instant Bone Broth range may be worth considering, as it works out cheaper per serving while still providing the same benefits.
Regarding deliveries, we're sorry that our policy gave you cause for concern. While lost parcels are thankfully rare, if a delivery ever does go missing, our customer support team would be happy to investigate and arrange a replacement.
We also offer two courier options at checkout – Evri and DPD – so customers can choose the service they feel most comfortable with.
Thank you again for your feedback 😊
Evie,
Team Freja
Love the broth and often just heat up a…
Love the broth and often just heat up a carton full and drink with a little pepper and salt.
Great with my stews and would recommend this to everyone
26. Mai 2026
Antwort von Freja Bone Broth
Hi there,
Thank you for your lovely review! We're so pleased you enjoy our bone broth on its own and in your stews 🙌
Evie,
Team Freja
Saw it on FBook
26. Mai 2026
Antwort von Freja Bone Broth
Hi Ralph,
Thanks for the 5 stars! We appreciate your support 🙌
Evie,
Team Freja
Love this product
Love this product. Great for nails and hair. It just feels so good when you drink. Clean food, that is good for you. Company listens to its customers, bringing improvements to the packaging and product. I would recommend this company and it’s team😊
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Freja Bone Broth
Hi Donna,
Thank you for your lovely review! We're so happy you're loving the product and appreciate your support 😊
Evie,
Team Freja
Excellent Product
The product is excellent. Unfortunately, I had to defer my present order to August and Freja did this promptly with no hassle or quibbles. I look forward to my next order.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Freja Bone Broth
Hi Lucy,
Thanks for the lovely review! So pleased we could help you quickly 😊
Evie,
Team Freja
Customer service
The products are a great way to get protein and nutrients in an easy way. I’ve used the cartons and now tried the powder which I find easier to keep in storage. My next product to try is the concentrate. The customer service is excellent if you ask a question. Very focused on valuing customers.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Freja Bone Broth
Hi Janice,
Thank you for your kind feedback on our products and customer service! We hope you'll love the new Concentrate too 😊
Evie,
Team Freja
Freja Foods is an ethical and kind…
Freja Foods is an ethical and kind company. The coupon I had, was expired and yet, they still gave me the discount which as an elderly pensioner, i am immensely grateful for and definirely will contiinue ordering these wonderful products.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Freja Bone Broth
HI Diana,
Thank you for your lovely review! So pleased you're enjoying our products and had a positive experience with our customer service 😊
Evie,
Team Freja
Great product and customer service are…
Great product and customer service are super efficient
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Freja Bone Broth
Hi Danilo,
Thanks for your lovely feedback! We really appreciate the support 😊
Evie,
Team Freja
Great product
24. April 2026
Antwort von Freja Bone Broth
Hi Nubia,
Thanks for the 5 stars! We appreciate your support 😊
Evie,
Team Freja
The taste is much too strong for smoothies
The bone broth is okay although I feel like it leaves a bitter aftertaste. But if the benefits are so good, then that’s a trade off I’d take. BUT I also bought the vanilla collagen and protein shake to mix in with my smoothies and it’s undrinkable. It’s smells like chicken so strongly, and the taste is also very strong and bitter— there is no way you could “mix with milk or water” per the instructions and enjoy. Who enjoys drinking vanilla-chicken flavoured smoothies?! I tried putting only one tablespoon and I had to pinch my nose before drinking. I added loads of fruit and thought that would mask the taste but you can still taste the chicken broth. It’s horrendous, and at £25 for 300g I can’t believe this is selling. Great idea but please can you work on the taste.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Freja Bone Broth
Hi there,
Thank you for your feedback. We’re really sorry to hear the Vanilla Shake wasn’t enjoyable for you.
Because our shakes are made with real bone broth and no artificial flavourings, there is naturally a more savoury note than you’d get in a typical protein shake. That said, it absolutely shouldn’t feel unpleasant or difficult to drink, and we completely understand your disappointment from what you’ve described.
Your comments on the flavour and aftertaste are genuinely helpful and will be shared with our product team as we continue improving the range.
Thank you again for taking the time to share your experience.
Evie,
Team Freja
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