Maui Motorhome Rentals - BrisbaneBewertungen 

The Good, The Bad and The Ugly

The Good

The motorhome was built on a Mercedes-Benz Sprinter cab-chassis, which performed as expected throughout our trip. Over approximately 4,500 km it proved reliable and comfortable to drive, with fuel consumption averaging around 16 L/100 km. We experienced no mechanical issues with the vehicle itself.
Telephone support
We contacted Maui support several times during our trip. The response was generally excellent and the staff were knowledgeable, helpful and willing to investigate issues when they didn't immediately have the answer. There was one occasion when we waited around 20 minutes for assistance, but overall the support experience was very positive.

Layout and living space
My wife and I are experienced motorhome renters, both in Australia and overseas, and have also owned a caravan for many years. The layout of our six-berth motorhome met our expectations and provided sufficient comfort and living space for two adults undertaking an extended trip.
________________________________________
The Bad
Cleanliness and maintenance at pickup
The vehicle was presented below our expectations. Some cooking utensils required cleaning before use, a number of linen items were stained, and the living-area floor appeared not to have been cleaned thoroughly. Interestingly, the driving cabin was spotless, suggesting the cleaning effort may not have been consistent throughout the vehicle.
Several fixtures also appeared overdue for maintenance. The main entry door would not open from the outside unless pressure was applied in exactly the right place, despite a prominent notice advising users not to force the handle. Many external storage hatches were similarly difficult to open.
Cost-cutting in the fit-out
Compared with motorhomes rented from competitors, our impression was that the vehicle had been fitted out to a budget. The entertainment system was particularly basic and proved unreliable at times, despite us supplying our own Fire Stick and Starlink equipment.
The fridge was also small for a vehicle intended for long-distance touring and remote travel.

Minor failures and usability issues

A number of small but frustrating defects emerged during the trip. The door retainer used to hold the entry door open failed due to what appeared to be a manufacturing defect.
The fridge locking mechanism failed on several occasions while travelling on rough roads, resulting in items being thrown around inside and causing breakages.
Changing gas cylinders was also unnecessarily difficult due to the confined storage compartment. Removing the cylinders for refill resulted in scraped hands and considerable frustration.
________________________________________
The Ugly
Handover and briefing process
The handover process could have been considerably better.
There was pre-existing damage to the vehicle which we identified at collection. Although this was reported immediately, it was not added to the check-out documentation.
The briefing also failed to explain several quirks of the motorhome, including the operation of the sticky entry door and fuel cap, both of which required much more force than seemed reasonable given the number of "Do Not Force" warnings displayed nearby.
There appeared to be inaccurate information provided regarding both the operation of the fridge and the AdBlue system. Most modern diesel vehicles will not start if the AdBlue runs out.
By the end of the trip (which had been considerably shortened from our original plan), the AdBlue warning system had entered the reserve range. During the handover briefing we had been advised that this would not occur.
Value for money
We rented this vehicle for one month.
Prior to booking, we also obtained a quote from a competitor whose vehicles we had used previously. Their equivalent rental, with similar insurance cover, was approximately $1,000 cheaper while offering a noticeably higher specification vehicle.
Given our experience, Maui did not represent the best value for money available at the time.
_______________________________
Recommendations
For potential hirers: Shop around and compare specifications carefully before booking.
For Maui: Remember the words of Olympic champion Maurice Greene:
"To be number one, you have to train like you're number two."
Maui has many strengths, particularly its support team, but maintaining a market-leading position requires continual attention to vehicle presentation, maintenance and value for money.
_______________________________
Overall Rating: 3/5 stars.
Reliable vehicle, excellent support and a practical layout, but let down by cleanliness, maintenance shortcomings and poor value compared with competitors.

Great and clean motorhome

The team at Maui Nudgee were outstanding. The whole process from start to finish was professional, thorough and easy. While actually finalising the online booking was a bit difficult (not all my questions were answered when I would email), the team at Nudgee were so great to deal with. The admin process at the start was organised and straightforward, and then the step-through of the van was thorough and professional. Les was great!
Even upon return, when my parents accidentally left a bag in one of the cupboards, the team had it waiting for them the next day as soon as it opened. I would 100% recommend hiring from Maui at Nudgee. Excellent service and great value.

Our first time to rent a motorhome so we where a bit apprehensive at first but didnt take too long to get used to driving and the living onboard conditions .
Will do it again.
Only issue that we had was we thought that the guy who showed us around the motor on pickup was far too quick in explaining how it operated and how all the gadgets worked such as toilet cassete , stove and house battery , even though we watched each video at least 4 times some things where still not clear how they operated .
But everything worked out ok .

We had a very good time with our motorhome.
The stuff and service at the Brisbane branch was very friendly, helpfull and kompetent.

Great experience for our family tour and it's our first experience in campervan.

Gave it two stars as the van itself was reliable and didn't consume much however....
Booked via a travel agency so unfortunately didn't know how much this was costing as they booked everything. Got a River Elite 6 berth for 4 of us.
Pick up was a really quick run through of everything, and it's quite a lot to take in all at once between: toilet cleaning, gas for cooking and running the fridge, electric hook up, water refill and grey water evacuation. When I double checked something, could have done without "Yes that is exactly what I said" like I'd asked a dozen times. The other issue is that spending between 3800 and 4000 AUS for the van rental you are then told, on pick up, that the tyres and windscreen are not covered in the rental fee and that if you want to reduce it to zero you have to pay 180 AUS, so of course we took it. Next we are told that cleaning is not included and that it will be an extra 250 AUS if we do not want to do it. We've only got ten days in the van and the idea of spending the best part of half a day cleaning it doesn't appeal but we decide to take it on as starting to get more expensive.
Finally hit the road and all's good until it starts to rain whereby we have water running down the inside of the windscreen, dinette window and rear bed/lounge window. Dried the linen out and off, not major but annoying more than anything.
A few days in and we have used the toilet a couple of times, at night only, but while driving the bathroom door keeps opening and we have a bad smell throughout the cabin. Wouldn't have been bad but happened every time we drove, which was pretty much every day so not great. Finally emptied the grey water out and there was a strong eggy smell so looks like it wasn't the toilet but the grey tank, tried cleaning but smell persisted.
More leaks while driving and more smell despite the cleaning. Going to just list everything now as boring myself!
Leaks throughout (nail in the coffin was the small storage by the side door had loads of water in it and our shoes were soaked and smelly as been there for a while)
Couldn't ever get the fridge to work on gas
Smell when driving
Contacted Maui and they wanted us to take the van to a workshop to get the silicone re-done which meant us losing at least half a day while to take it to the dealership and do the works. Asked if they could not just replace the van for us instead but they said no vans available so would not.
They did offer to clean the van at the end and fill the gas bottle as compensation however when I received my final bill the "drop and go" pack that they wanted 250AUS for at the start of our trip showed as 140AUS on the invoice that they gave as compensation.
Spoke to a few people on our trip and they had much better experiences than us with other companies. Considering it's not a small amount of money we spent in the end I feel really hard done by.
Honestly, go elsewhere, there's much better out there.

Camper van had everything in it we needed for camping including freedom camping. It was clean and organized.
The pick up and drop off were absolutely fine.
A big shoutout to the staff both on picking up and dropping off.
They were the best!!!!

Have a reliable breakdown service that supports their businessFour hours to fix a flat tyre as not enough . equipment provided to change ourself

Excellent service and product! The family and I loved our RV holiday!

A bad introduction to the vehicle. We were never explained that we've to submit any issues with the vehicle along the way, was told to call when theres emergencies. The side door was broken, would not lock or unlock with a key. The grill did not work and one of the gas hobs was broken. We had rescheduled and then paid extra as there was school holidays, but the initial quote was completely wrong and we were going to be charged 1000$ extra. Really need an overhaul in the operation, with regular vehicle inspections.

Very helpful
We felt very comfortable during both the pickup and return, and the service was excellent.

Motorhome was good, had a great time at a music festival - it belted down raining for first 3 days so was so good having a Motorhome instead of a tent!
We got some sunshine on the last day..not sure Maui can fix the weather for us.