Boscov's Bewertungen 

Purchased socks for my first and last by online. The packaging and description online was false and misleading. Return was easy. CR and CS were so Robin and scriped that I really thought I was speaking to AI,not real people. I complain because I was concerned for future purchasers, Boscov's people could careless about losing a sale or a customer.
Don

I ordered six petite and I got 12 petite on jeans, order two pairs of pajamas that were petite have to pull them up to my breast and they still drag the ground. Customer service representative was dumb as a rock didn't know the difference between pajamas and a nightgown. Beware of boscov's

I placed an online order. Their site gave me an error message saying there was a problem at my bank and the order didn't go through. I checked my bank and it absolutely went through, I was charged. I contacted Boscov's and their answer "just wait a few days for it to drop off." Total incompetence. I guess they needed a loan from me for a few days? Cause now the money's gone, even though my order was not placed. And the money will be held for who knows how many days. Did not offer a coupon or anything for the inconvenience. Unprofessional website and response

OK.

Nice feel inside and great shopping. I go every once and a while to go school shopping. A little steep prices but not to bad. A few weird employees.

Boscov’s does not stand behind the products they sell online. I purchased a comforter set and it SMELLS! I contacted them and I can either take it to a store in Pennsylvania (I live in CO) or pay to ship it back myself! The cost to ship it back is prohibitive. They should pay to return it because the merchandise is defective! I would NOT recommend making online purchased from this retailer!!!

I placed an order for 10 units of an item on Boscov's website. The site let me select that quantity, calculated shipping at checkout and took payment through PayPal with no bulk fee or extra shipping charge anywhere in the process.

Days later I got a voicemail and an email saying they wanted $15 more because they now considered my order "bulk." That's about 10% on top of what I'd already paid. Pay up with a new payment method or they cancel the order.

Here's the part that gets me: I went back to the site and the same item at the same quantity still checks out with no extra fee. Their own system doesn't think it's a problem. They only decide it is after your money is in hand.

I replied in writing, pointed all of this out, and offered a reasonable middle ground: either ship it as ordered or reduce the quantity to whatever they'd normally ship without a surcharge and refund the difference. They refused both. The only options were pay the surprise fee or lose the order.

If a retailer doesn't want to ship a certain quantity at the listed price, the fix is simple: cap the quantity in the cart or show the fee at checkout. Letting customers complete a purchase and then demanding more money afterward is not how an honest checkout works.

Buyer beware. Whatever total Boscov's shows you at checkout may not be the price you end up paying.

Just sharing my experience, kinda the item arrived broken and unusable and nobody even apologised! Really expected better!

This company is dishonest with online orders. I purchased an items that I guess they didnt have in inventory despite approving my order and receiving an email of "shipped. Never received ttacking, was told it was comming from another company so couldn't provide tracking, and customer service asked me to call back the next week so I was calling customer service three weeks in a row and waited a month until I canceled my order. Isn't customer service supposed to find out what is going on with your order rather than make you check back every week with no information on their end, not even a tracking order? And all that time they were holding my money because the truth is they did not have the item and instead of canceling and telling me the truth they were dishonnest and claimed it was on its way but didn't have tracking. I would never support this company again. Worst customer service and experience wasting my time doing their job.

It seems to me if Boscovs is willing to ship items free to a customer, they should be willing to accept the return of the item without the customer having to pay the return shipping. I spent $59.00. I will be refunded the $59.00, but it cost me $17.00 to return it. Most likely I will never shop Boscovs again.

I ordered 4 bras. When the package arrived, I received a dress instead. Tried calling the customer service number and kept getting hung up on. I ended up calling the corporate office, my account was credited, I reordered the bras over a week ago. Still haven't received them. The order tracking on their website isn't working. I keep getting a bad request message. There is no one to talk to if you place an online. This is ridiculous.

I would never recommend this company. Their website clearly advertises free shipping on orders over $49, which is why I placed my order. After I completed my purchase, they emailed me saying they were going to charge an additional $15 for shipping.

My order consisted of multiple lightweight plush dolls, so there was no reason for this unexpected charge. If you're going to advertise free shipping, you should honor it—not change the terms after a customer has already placed an order.

Very disappointing experience, and I will not be purchasing from this company again.

I got an order from them and the only thing was they didn't have allot of choices in my particular style. But I found them in younger people's clothes. They charged me the correct sale prices and their prices were great. Free delivery ... And I got everything with in a couple of days. No fuss no muss!
Thanks Boscovs!

False advertising of sale prices on today’s sales 6/27/26. Wasted a lot of time shopping only to find that prices were not as advertised. Sadly, I won’t be returning to this otherwise well stocked store where sale prices are not competitive with other retailers.

We were Sold a lemon

The couch we bought just back in November 2025. Started frying after a couple weeks of having it . After fighting customer service they sent us covers in the mail to put on ourselves. I complained then they sent someone out to put the covers on and they only sent the three bottom cover cushions. The tech put them on top of the old ones, but the whole couch was still fraying not just the cushions then they said that it was against our warranty. I said we bought an extended pet warranty as well. They will not fix it then it started to rip at the seams and every time someone sat on the couch the rip at the seams opened up more. They will not fix it. They will not replace it. They won’t do anything so we’re stuck with A busted up couch that we paid $1300 for. I canceled my Boscov‘s credit card. I will never buy a single thing from them ever again. I would post pictures but it won’t let me

I purchased a Serta Cobalt firm mattress on 3/15/26 from the Rochester, NY store. The department manager's name was Gabe. Gabe was terrific. He showed us numerous mattresses and I purchased the mattress. Gabe never explained any stipulations or trial period. He only said that if I hated the mattress, to call him personally and he would have it returned and waive any fees for the return. He gave us 20% off the mattress from the sale that was going on and an additional Veteran's discount of 10%.

The mattress was too firm for me and was causing me to experience back pain. After about 30 days, I went to the store on a Sunday to have it returned. There were two women in the front of the store that said that Gabe had quit and that there was no store manager to talk to. They said that I would have to contact customer service. Spent hours trying to resolve this issue with customer service and finally the store manager who's name is Catherine. Catherine is terrible, she doesn't return calls and is basically unavailable. Someone lied when the two women told me that the Store Manager was not in the store on the Sunday that we stopped in and Catherine said that she was there all day.

Went back to the store last week and dealt with the new department manager who's name is Mark. After picking out a new mattress, I went to pay the difference and I was told that I could not use the 20% discount or the 10% Veteran discount and in addition I would have to pay a $207 return fee and a $99 delivery fee. I explained to him that Gabe (a representative of your organization) had told me that "if I hated the mattress, I could return it with the fees waived." He said that Gabe is not here anymore. I explained to him that we had a verbal agreement and because he quit does not void the agreement. I showed Mark the receipt and where the discounts were applied and he said that there was nothing that he could do. Spent 2 hours in the store (on Mother's Day) and at one point, I said that enough is enough and we were going to leave. On my way out of the store, Mark texted me and said "I will work on it tomorrow and call you in the afternoon, Please try to have a good Mother's Day". It is now 2 weeks later and I have not heard back from him.

I gave the mattress to my father and bought another mattress from a reputable company. That will be the last time I go into Boscovs.

Salisbury, MD store. I had gotten assistance from Terri in the women's intimates dept yesterday. She was kind, efficient and went above and beyond. I left as an extremely satisfied customer. All salespeople should be as conscientious as Terri!!!!

I received the product I ordered, it did not fit. When I returned the item paid $17 in return shipping costs and I was not refunded the original shipping price of $9. So I paid $26 to basically buy and return an item that didn’t fit. Never again, thanks!

The Mary Jane shoes are EXTREMELY comfortable & for the price well worth waiting for the shipment!
Deeply appreciated

I was looking for stain remover and I was not sure where to look. I checked several aisles and I could not find it. I saw a woman that worked there upstairs her name was Jean. She had a cart full of merchandise that she was working on
and I asked her where I could find it. She took me directly to the exact shelf, I was so HAPPY that she showed me exactly where it was and she explained to me the different cans and uses. I TRULY APPRECIATE HER HELP ! She is a Really Helpful Retail Person ! Thank Her for Me Please ! Thank you in Advance Sarah Carkhuff

I ordered thermal jeans for my husband in Dec. he wore them 1 day and the seam ripped open. I have contacted them approximately 6 times and still not get any help. This is months and they don’t want to bother with customers that received a much less than quality item. I will not order from them ever again. What a shame no one cares anymore!