Dreams Bewertungen 

Have only given one star because you can’t give zero. This company refines useless. Bought a bed from them in June. They were going to get in touch regarding delivery which was going to be ‘about 4 weeks.’ After we chased them repeatedly they eventually gave us a delivery date in late July. They then failed to meet that date as the item was not in stock, then they told us it was in stock but had mistakenly been sold to another customer! We then arranged another date and we have just taken another call to say they won’t be delivering the bed only the mattress. There has to be better options than this. Avoid at all cost as they are beyond useless.
They somehow seem to have acquired a high rating in Trust Pilot but if you read the reviews a lot ( if not most) are all about the ‘front end’ at the store. This is clearly a company fishing for reviews at the very beginning of the process to push other score. They ask customers to give a good review when they have no real experience and are in a good frame of mind having just bought a bed rather than after the customer has been let down.

I visited the Huddersfield store to get some ideas about what mattress might be most suitable - I have longstanding back issues and some pain while sleeping so finding the right fit is very important to me. Liz made the process completely frictionless and helped me feel welcomed and at ease while presenting me with the right options. Excellent service.

Go and speak to the staff in the store, rather than look on line, they are just helpful and enthusiastic, Ann Marie helped us out and couldn't do enough for us whilst being incredibly busy, it's always the personal touch that makes a difference.

We called into the Coleraine store to look for a new bed frame and mattress. David approached us and asked if we'd like any help. From that moment, until we left the shop, he was both very professional and personable. He listened to what we wanted from a bed base and also our needs regarding a new mattress. He was very knowledgeable about the products and helped us to find just what we needed. What an asset to the staff team!

Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, resulting in an order. Excellent customer service, would highly recommend.

The reason I'm giving the company now 5 stars is due to the service from Russ and Patrick who delivered and assembled the bed. Outstanding, thank you for being so understanding and helpful.
I hope Dreams recognises these guys. They need to be told how good they are and what a difference they made and turned around not a great experience with customer services.
Thank you Russ and Patrick

Lorna was very helpful, as soon as we entered the Hereford store she asked it we needed help, and talked us through all the options.

Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of Talullah we have a really lovely Flaxby on its way. Can’t thank Talullah enough for her time, patience and her kindness. 5 star experience today, two happy customers!

Usha and Andy were extremely helpful

Very helpful and amazing service! Staff friendly and welcoming!
Cannot fault the the Wednesbury Team at all Thank you Jimmy and Ellie! You were fabulous!!!

We purchased a bed and mattress from Doug today in farnborough. I highly recommend him and cannot fault him he was a pleasure to deal with. Need more sales people like him who care about the customer and not just the sale and commison. He is an asset to the company. Thank you.

Chris at St Helen's Dreams was really friendly and helpful, spent a lot of time helping us try mattresses and we came away very pleased with our choices

We came into the store at Crown Point me and my mum. We needed a new bed which was a king size. Hayley was very helpful, offered us drinks, talked us through different types of beds, mattresses and we tried out the sleep match to see which mattress was suitable for us. She was very knowledgable also and we were very pleased with the service. We will defiantly come again into the store for future mattresses including Tempur.

Dave at Inverness branch yesterday was super helpful and explained everything in detail which made our decision easier. Very knowledgeable and friendly. Even made me a lovely coffee 😁 Looking forward to receiving our new mattress very soon.

Rick was very knowledgeable of all the products and extremely helpful!!

Good experience

I'm really not impressed with my experience with Dreams over the last few months. Alongside navigating a system update that seemed to have bricked the whole company's computers for well over a week, my delivery has also been delayed countless times. I now have my bedframe but the mattress still hasn't been delivered and, despite now being given yet another new delivery date for September, I have no faith that it won't be delayed again. Completely ridiculous that an order that was placed in April still hasn't been completed because of delays with the mattress.

Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sleepmatch machine to match a mattress to us individually. Great service and looking forward to getting our new bed!

Very helpful and friendly service, highly recommended.

the workers are extremely helpful and give you the best advice and make sure you are happy with what you get.