The guy who helped us (Daniel) was incredible, explained things in detail so we wouldn’t get confused, showed us multiple great beds and even did the thing wear you lay on the bed and it try's to fin... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The service and customer care by Hamida at the Tottenham Court Road branch was lovely. I purchased Therapur ActiGel Arctic 3000 D Mattress and Tempur smart cool soft pillow. The order, delivery and... Mehr ansehen
Dreams Store, Clydebank Visited the store to follow up on beds we had looked at online. Debbie took us around the store explaining the different types of beds and mattresses and also assessed us on t... Mehr ansehen
We were helped by Dee at the Warrington store today. She was very knowledgeable and patient with us while we selected the mattress to meet ours needs. She showed us the Sleepmatch technology, offered... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Vereinigtes Königreich
- www.dreams.co.uk/help
- www.dreams.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Dave from hull store really helped in…
Dave from hull store really helped in getting our perfect bed and mattress ,top work.
Very efficient service and helpful staff
Recently purchased an upholstered…
Recently purchased an upholstered ottoman bed frame from Karen at Dreams in Blyth. She was amazing….. what unbelievable service.
I hope we get the same service when it’s delivered! So far so good
Had a great experience at Dreams…
Had a great experience at Dreams Slough, Everton was incredibly helpful, knowledgeable and patient. Would highly recommend.
Thank you so much to Anna Hereford
Thank you so much to Anna at the Hereford Dreams, (and all of the team) I can't express enough the fantastic customer service, time and expertise given to us today when purchasing 3 beds. It made a stressful time a very enjoyable experience and I'm so grateful and would recommend fully. Thank you again Anna for all of your help.
First class service
Our whole experience was fantastic thanks to Khadeejah at the Stratford Upon Avon store. From the moment we walked in she was engaging, extremely knowledgeable & guided us through the whole process with a fantastic sense of humour. We haven't received customer service like that for a very long time, we would highly recommended her as a consultant to anyone thinking of buying a new bed, mattress or accessories, she is an absolute pleasure to deal with & deserves credit
Visited the Blyth store today and was…
Visited the Blyth store today and was served by lovely lady called Karen. She was very helpful and knowledgeable in helping us buy the perfect bed xx
Found Gabriel at Watford to be very…
Found Gabriel at Watford to be very helpful and knowledgeable.
Steve and the team were amazing and…
Steve and the team were amazing and really looked after us.
Sue (Metro Centre) made the experience…
Sue (Metro Centre) made the experience very simple and easy and helped me decide on the best mattress and bed for me. Personable and pleasant character.
We went in looking for a new bed and…
We went in looking for a new bed and mattress and steve was there straight away to give us a hand and help us find the bed we wanted without making us feel pressured
Andy made it easy for us to selected a…
Andy made it easy for us to selected a mattress and we had an extra 10% off (veteran discount). Brilliant service, thank you.
Lovely staff service was excellent…
Lovely staff service was excellent chose a lovely bed exceptional shop fantastic choice of beds thank you Jef for helping us choose our bed cannot wait for delivery two excited pensioners
Thank you
Bought a double mattress and had an…
Bought a double mattress and had an excellent experience of service from Michelle. Friendly, helpful and made the whole experience easy. Totally recommend coming here. The camaraderie between the staff also gives a very positive impression. Top marks deserved.
Absolutely amazing customer service
Absolutely amazing customer service
Easy comfort exchange
First mattress was too soft. The process to exchange was hampered by IT issues but was straight forward.
All staff were very helpful - in store, on the phone & on delivery. 🤗
Terrible
Fantastic service in store, staff were brilliant and so knowledgeable!
When it came to delivery they didn’t arrive, we have sold our old mattress that day! No one contacted us to say it had been cancelled, only when I contacted them I got told it was out of stock and would be with me in 12 weeks. Customer service were really unhelpful. Then had a scammer calling me pretending to be dreams for a ‘refund reorder’! Even the scammers have caught onto how bad dreams service is currently! Two week wait for a refund! So poor! Letting down the store staff!
Katrina was Brillaint in store today
Katrina was Brillaint in store today, really helped myself and my partner pick the perfect Mattress - Birkinshaw branch, recommend highly
Abdi was perfect
Dreams cancelled delivery date of mattresses
I ordered 2 mattresses for my property I let out, as was getting a new tenant. I had a phone call from Dreams and was told there had been a problem with deliveries (not just mine) and that delivery dates had to be re-arranged. The new date I was given for my delivery was 2 weeks after my tenant moves in and Dreams did nothing to deliver the mattresses sooner. I stopped the order and rushed over to Bensons for Beds. Fantastic, delivering a week before tenant moves in. "Dreams", perhaps should be "Nightmares"!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.








