Finder Bewertungen 

Finder continues to not respond to many e-mails inquiring about reward status. At this point I have to assume this company is going out of business or engaging in outright fraud. I recommend avoiding them.

ADDENDUM: Replying to their laughable response below: Their last response to my emails was July 13th. They are actively ignoring customer emails but have time to perform damage control here on Trustpilot. Until proven otherwise, I believe their business is failing and in the meanwhile they are stealing bonuses from customers.

Complaint Against Finder – Failure to Honor Advertised Reward, Failure to Respond to Customer Support Request, and Non-Functional Support Chat

I am submitting this complaint regarding Finder's Rewards program and my unsuccessful attempt to resolve this matter directly with Finder.

On 08th June 2026, I opened a Consumers Credit Union account through Finder's promotional offer advertising a $150 reward.

After completing the promotional requirements, my reward status in Finder Rewards was marked as "Not Eligible." I believe this determination is incorrect and requested a manual review.

On July 29, 2026, I contacted Finder Rewards by email, explained the situation, and requested that my eligibility be manually reviewed.

As of today, I have not received any response, acknowledgment, or explanation regarding my request.

I also attempted to contact Finder using the "Chat to our team" option displayed on their website. Unfortunately, this support feature still does not function. Clicking the chat option does not open a chat window or provide any way to contact a representative, leaving customers without the advertised support channel.

Notably, Finder previously stated in response to an earlier BBB complaint that this issue had been fixed. However, I verified it again today, and the chat support feature remains non-functional.

As a result:

My reward remains marked as "Not Eligible."
Finder has not responded to my customer support request.
I have received no explanation regarding why I was determined to be ineligible.
The advertised "Chat to our team" support option remains non-functional.
I have been left without any meaningful way to resolve this issue.

I have retained documentation supporting my complaint, including:

proof that I opened my Consumers Credit Union account through Finder's promotional offer;
screenshots showing my reward status as "Not Eligible";
a copy of my email sent to Finder on July 29, 2026 requesting a manual review;
screenshots demonstrating that the "Chat to our team" feature still does not function;
additional documentation demonstrating that I completed the promotional requirements.

Additionally, I have found numerous public reviews from other Finder users describing similar experiences, including rewards being marked as "Not Eligible" without explanation and customer support requests going unanswered. This raises concerns that my experience may not be an isolated incident.

I attempted in good faith to resolve this matter directly with Finder before submitting this complaint. Unfortunately, after waiting more than a week without any response, I have no reasonable alternative but to seek assistance through the Better Business Bureau.

I respectfully request that Finder:

Conduct a manual review of my reward eligibility.
Provide a written explanation if they believe I do not qualify for the promotion.
Correct the "Not Eligible" status if it was assigned in error.
Pay the advertised $150 promotional reward if I have met all of the promotional requirements.
Respond to customer inquiries within a reasonable timeframe.
Repair or remove the non-functioning "Chat to our team" support option so customers can actually contact support as advertised.

I appreciate BBB's attention to this matter and hope this issue can be resolved promptly, fairly, and in accordance with the terms of Finder's advertised promotion.

Three weeks since I signed up for an offer that is still awaiting confirmation, and ten days since I contacted support and got no reply. I suppose this site works for some people, but so far it doesn't work at all for me.

Do not trust this company will honor their commitments. I opened a Neo savings account PURELY for the $80 gift card that was advertised then waited 3 months. I even got 2 close friends to open that account so I referred them to Finder.

Fast forward 3 months and I AM MARKED INELIGIBLE for no reason stated. I carefully met every requirement listed and they just quietly marked me ineligible with no detail or response. In addition, both of my friends were marked ineligible.

I WILL NO LONGER BE REFERRING ANYONE to this lying company. I highly advise you not to use these “rewards” as it is unbelievably shady, misleading and unprofessional

UPDATE: I did email Finder but I did not receive any response, as usual. I am still waiting to hear back after 2 business days

I signed up Kraken crypto company through Finder.com I was supposed to get bonus of $150 if I deposit and trade crypto for $550 I met all the requirements but Finder rejected my bonus I provided all the proofs of my account and trade if crypto and emailed them but I never heard from them even after writing several time Not only that since I bought bitcoin It has fallen 30% so I lost money in the trade Had I not signed up for Kraken through Finder I wouldn’t have lost money I signed up through Finder fir bonus which I never received

**Complaint Against Finder – Failure to Honor Advertised Reward, Failure to Respond to Customer Inquiries, and Lack of Functional Customer Support**

I am submitting this complaint regarding Finder's Rewards program and my unsuccessful attempts to resolve this matter directly with Finder.

On **June 2, 2026**, I opened a **Consumers Credit Union** account through Finder's promotional offer advertising a **$150 reward**.

Shortly afterward, my reward status in Finder Rewards was marked as **"Not Eligible."** I believe this determination is incorrect and requested a manual review.

I contacted Finder Rewards on the following dates:

* July 11, 2026
* July 13, 2026
* July 20, 2026

As of today, I have **not received a single response** to any of these emails.

I also attempted to contact Finder using the support option displayed on their website. Finder advertises a **"Chat to our team"** feature; however, clicking this link does absolutely nothing. The chat never opens, leaving customers without the advertised support channel.

As a result:

* My reward remains marked as **"Not Eligible."**
* Finder has ignored multiple support requests.
* The advertised chat support is non-functional.
* I have received no explanation regarding why I was determined to be ineligible.

I have retained evidence supporting my complaint, including:

* proof that I opened my Consumers Credit Union account on June 2, 2026;
* screenshots showing the reward status as "Not Eligible";
* copies of all unanswered emails sent on July 11, July 13, and July 20;
* screenshots (and, if requested, a screen recording) demonstrating that the "Chat to our team" support feature does not function.

Additionally, I have found multiple public reviews from other Finder users describing very similar experiences, including rewards being marked as "Not Eligible" without explanation and repeated support requests going unanswered. This suggests that my experience may not be an isolated incident.

I attempted in good faith to resolve this issue directly with Finder before submitting this complaint. Unfortunately, after multiple unanswered requests over nearly two weeks, I have no reasonable alternative but to seek assistance through consumer protection channels.

I respectfully request that Finder:

1. Conduct a manual review of my reward eligibility.
2. Provide a written explanation if they believe I do not qualify.
3. Pay the advertised $150 reward if I have met the promotional requirements.
4. Respond to customer inquiries within a reasonable timeframe.
5. Repair or remove the non-functioning "Chat to our team" support option so customers can actually contact support as advertised.

I appreciate your attention to this matter and hope this issue can be resolved promptly and fairly.

I applied for a Finder promotional cash-back offer. I met the advertised eligibility requirements, but Finder denied the bonus without giving any valid reason. Their "chat" feature they suggest using to resolve the issue is non-functional. I sent them three follow-up emails with proof of meeting all requirements; they ignored the first two emails and after sending further proof that they requested, have not responded with any resolution, corrected the eligibility, or sent the reward they promised.

I did a Finder offer to open an account at Consumers Credit Union, make one or more deposits, keep it open for 60 days, and get paid $150. I opened my account, met all the the requirements, and was surprised when I went back to Finder to see "not eligible" when I should have been paid out.

If you read the terms closely, finishing the offer is actually designed to be impossible. The offer on Finder was open for signups from April 15th to May 15th, HOWEVER the eligibility for the promo is only reviewed on June 15th. So this means unless you clicked through the offer on the very first day, you cannot possibly meet the terms of having your account open for 60 days by June 15th. Why keep it open for another month then? The offer also said it would be paid out July 15th, so why not evaluate on a rolling 60 day basis?

The icing on the cake is that I've emailed Finder twice over the past month about this offer, and they just ignore it, I've gotten no response from their usrewards email address, not even an automated "we've received your email" message. Just silence. Additionally, the chat link on their site does nothing, it's just broken. There is no way to talk to anybody at this company.

I believe Finder got paid by Consumers for my signup and they're just keeping the money. Don't waste your time with anything on this website. I've done a lot of bank account and credit card signup bonuses, and Finder is the only place I've not met a bonus due to tricky wording and a completely unresponsive service team.

Misleading advertisement. THEY DON'T CONFIRM OR PAYOUT. I Signed up for a new bmo chequing within time frame for the 175 reward. Completed all necessary criteria. My account is still marked as awaiting confirmation.

Their support email (help-ca @finder.com) doesn't reply. See the other 1 star reviews as well. I've sent about 4 emails now. They just love making people get a hard credit pull.

I loved that I got. A 175$visa for t my first bank account three finder

Scam! They are refusing to pay the promised $300 reward to so many customers who successfully completed the terms of their Axos offer. Just see the comments at the Doctor of Credit's post on the Finder/Axos deal to understand how many people have been scammed! Both my husband and I have sent them emails, which always go ignored. Stay away!

I opened a Scotiabank Preferred Package on February 27, 2026, through Finder’s comparison link — within your Jan 5–Feb 28 promotion period — as a new Scotiabank chequing customer. Per the promotion terms, the eligibility check was due by March 28 and the $150 digital Visa gift card was to be issued by April 28, 2026 via Tremendous.
It is now well past that date. I have received no gift card and no notice of ineligibility. I’ve already emailed support from the email tied to my Finder account with my details and have had no resolution.
I’d like Finder to (1) confirm whether my sign-up tracked to my account, and (2) issue the reward as offered. Happy to provide my account-opening confirmation. Posting here since other channels haven’t resolved it.

Promoted a bank that mass closed accounts and now have money in limbo. Finder customer service is non responsive. I would never use a promo from them again.

Finder is amazing

Confident Level

I love all the information they give about multiple different categories, like finance or making money online, plus they keep up to date all the different rewards that are available. Great way to enter sweepstakes and see all the available services here in Canada

I like it it's reasonable I love it checking it everyday for new updates

Works so far

amazing incredible

Well it's just that the same thing happens when you don't get the money online and on time!!