So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Exeter branch was incredibly helpful when I asked about an "open box" deal on a relatively high value item. They checked with the branches that had some, sent me photograph to see quality, then organi... Mehr ansehen
Unternehmen hat geantwortet
Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... Mehr ansehen
Unternehmen hat geantwortet
Delighted with the product and Richer Sounds - used click and collect for my son's record player. The process was seamless and really lovely customer service from the shop in Exeter.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktinformationen
89-91 Sidwell Street, EX4 6PH, Exeter, Vereinigtes Königreich
- 0333 900 0061
4,9
Hervorragend
2949 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Trial of headphones no problem ☺️
Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds yep no problem come on in we've got them here. I know £200 isn't a lot for some people but I ain't buying without trying. Was even offered coffee, other shops could learn a lot from them.
7. Mai 2026
Antwort von Richer Sounds - Exeter
Thank you for your 5 star review, it’s lovely to read your comments.
Antwort von Richer Sounds - Exeter
Thank you for your 5 star review!
Outstanding service above and beyond…
Outstanding service above and beyond from Nick in the Exeter store.
7. Mai 2026
Antwort von Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Antwort von Richer Sounds - Exeter
Thanks for your feedback, great to read you were happy with our service.
Good advice over the phone
Good advice over the phone, straightforward ordering process and delivery followed in a timely manner.
5. Mai 2026
Antwort von Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Superb service and recommendationstailed help on the phone and further…
Detailed help on the phone and further help when we took our existing hifi set up into the store to explore options for blue tooth speakers. Finally a recommendation that showed understanding and sensitivity to our circumstances leading to a purchase that we are very happy with
3. Mai 2026
Antwort von Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great customer service
Great customer service, I have to admit I was not the easiest customer! I got some ex demo speakers, but then noticed a dent in them when unboxing, I then got new ones, but had a concern, which they then replaced. I ended up buying an audio streamer from them due to their customer service.
3. Mai 2026
Antwort von Richer Sounds - Exeter
Thank you for your wonderful feedback
All good thanks.
All good thanks.. The staff really know their stuff..
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Richer Sounds - Exeter
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Really helpful
Really helpful, informative and friendly staff. Great service with no issues.
30. April 2026
Antwort von Richer Sounds - Exeter
Thank you for your 5 star review!
I had a problem with a previously…
I had a problem with a previously purchased TV. I had a sensible discussion with one of your staff - agreed part refund and purchased a new TV which I'm very happy with Thank you for great customer service
28. April 2026
Antwort von Richer Sounds - Exeter
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very professional with good advice…
Very professional with good advice regarding the products required. An all round excellent service along with Mark's approach would make me shop at the store in Exeter again.
30. April 2026
Antwort von Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Pure Classic system
We contacted the Exeter store to see if the item we wanted was in stock. The gentleman was very helpful answering our questions. We subsequently visited and ordered the item and it was delivered the next day. Brilliant service all round.
29. April 2026
Antwort von Richer Sounds - Exeter
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwort von Richer Sounds - Exeter
Thanks for your 5 star review, we look forward to seeing you again next time
I am happy with the turntable and…
I am happy with the turntable and amplifier purchased. There was a misunderstanding on the specification of the lead for the headphones which was resolved satisfactorily but did require an additional visit to the shop.
26. April 2026
Antwort von Richer Sounds - Exeter
Thanks for leaving us a review, I was sorry to read about the mix up of course and will remind the store team of the importance of clear communication.
Should you need any assistance of course do get in touch via the below address..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Antwort von Richer Sounds - Exeter
Thank you for your wonderful feedback
Helpful and knowledgeable sales person
Helpful and knowledgeable sales person. Easy to order the product I wanted as it wasn’t in stock and pick up the next day.
22. April 2026
Antwort von Richer Sounds - Exeter
Thank you for your 5 star review!
Average overall
Sales guy very helpful on phone and I wanted to order with store rather than online.
On collection service was ok, but could have been friendlier and more relationship building. Made me question why I didn’t order online and have it delivered.
24. April 2026
Antwort von Richer Sounds - Exeter
Thanks for taking the time to leave your review, it’s great to hear the support you received over the phone was helpful of course, but I’m sorry to hear that your experience on collection didn’t quite reflect that same level of service.
We’d like to look into this further to understand what happened on the day, and I’ll arrange for our customer service team to get in touch to discuss this with you directly…
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Antwort von Richer Sounds - Exeter
Thanks for your great feedback and for supporting local business.
Really friendly on the phone but one of…
Really friendly on the phone but one of the shop staff was a bit stand offish.
Great price and awesome product..
If the shop manners matched the phone manners it would be 10 out of 10
21. April 2026
Antwort von Richer Sounds - Exeter
Thanks for your review, although it’s disappointing that the in-store experience didn’t quite match what you experienced over the phone, consistency of service really matters of course.
I’ll raise this with the branch manager and team so we can understand where things fell short, and our customer service team will also be in touch to make sure everything is now resolved.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Efficient and polite telesales from the…
Efficient and polite telesales from the Exeter branch. Product arranged for next day delivery via DPD.
Good communication at every step. Product arrived next day as expected.
20. April 2026
Antwort von Richer Sounds - Exeter
Thank you for your wonderful feedback
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