Richer Sounds - Solihul Bewertungen 

1 693
TrustScore 5 von 5

4,9

9 Station Road, B91 3TG Solihull, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I kept delaying a decision on buying a new Roberts DAB radio, thinking I wanted to buy it instore. I finally just called the RS telesales line. I spoke to Carl and had a good chat about what I n... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Visited this shop after a recommendation, for record player and speakers. Spoke to Sam who couldn’t have been more helpful, explaining the products and establishing what I was after and happy to answe... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Stuart is the deputy manager of Richer Sounds Solihull. For my last TV he was so helpful and knowledgeable. I hoped this time round Stuart was still there and he was. I explained what I needed and he... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The week before Christmas we had an issue with our TV purchased just over a year earlier. When it couldn't be repaired in time for Christmas we were given a credit to purchase a brand new (and update... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 9 Station Road, B91 3TG, Solihull, Vereinigtes Königreich

  • 0333 900 0090

4,9

Hervorragend

TrustScore 5 von 5

1693 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4,9

Alle Bewertungen

(1 693)

24 895 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

First class service

First class service, experienced and knowledgeable staff who did not try to oversell and listened to our requirements. Delivery was at the time and date specified. Would definitely use again.

1. April 2026
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Antwort von Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

What I wanted was in stock and the…

What I wanted was in stock and the assistant was very helpful in packaging my purchase so I could carry it out.

31. März 2026
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Antwort von Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Very helpful in choosing my usb…

Very helpful in choosing my usb turntable. Also was very creative in assisting me to safely manoeuvre a large box on my trolley by tapping the box to my trolley which deserves a big thumbs up.

1. April 2026
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Antwort von Richer Sounds - Solihul

Thanks for your great feedback and for supporting local business.

Bewertet mit 5 von 5 Sternen

Knowledgeable and competitive pricing…

Knowledgeable and competitive pricing after some discussion with the store to match an online retailer price. Quick delivery. If you are agonising over what hifi to buy and want a good deal (as I was) it is worth considering Richer Sounds (Solihull).

30. März 2026
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Antwort von Richer Sounds - Solihul

Thanks for your great feedback and for supporting local business.

Bewertet mit 5 von 5 Sternen

I knew what tv I wanted richer sounds…

I knew what tv I wanted richer sounds did the best price and a 6 year warranty Marcus the guy who I spoke to didn’t overstate the anti glare option I was looking for but it did surpass my expectations I’ve recommend richer sounds to family and friends for many years now I they have never let us down

29. März 2026
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Antwort von Richer Sounds - Solihul

Thanks for your great feedback and for supporting local business.

Bewertet mit 5 von 5 Sternen

Excellentsupport

Excellent initial tech advice over the phone.

Placed an order over the internet and was looking for delivery. By accident I booked click and collect. The Solihull branch were able to correct y mistake and arraged delivery. Excellent support.

29. März 2026
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Antwort von Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Our Sony TV failed after 5 years and 2 months…

Our Sony TV failed after 5 years and 2 months BUT we had bought it from Richer Sounds with an extra years free guarantee (6 years). Richer Sounds reacted quickly to check out the problem (TV beyond economical repair) and made us a fair offer to recompense us. We accepted and bought a new TV from Richer Sounds with another 6 year guarantee. We really like the way Richer Sounds do business.

19. März 2026
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Antwort von Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Awesome service

Awesome service. Very professional staff. Delivered to the dersired room and a phone call to confirm delivery.
The product in mint condition and with warranty. No issues since setting up my Samsung HWQ990F

4. Jänner 2026
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Antwort von Richer Sounds - Solihul

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Experts in their field

Excellent guidance and sold me a record player well under my budget . They gave excellent advice and the Argon TT Mk 2 record player is perfect. Very happy

21. März 2026
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Antwort von Richer Sounds - Solihul

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Fantastic service

Markus was so welcoming and interested in hearing exactly what we were looking for in a new set of speakers He made some great suggestions and explained how each set of speakers might meet our requirements. He then set us up to listen to as much as we wanted. He was attentive without being pushy. Nothing was too much trouble for him, we didn’t feel rushed despite us arriving near to closing time. Would definitely come back to the Solihull branch based on this experience

23. März 2026
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Antwort von Richer Sounds - Solihul

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

The perfect partner for my hifi upgrade

My plan was to upgrade my old 24 year hifi set up in stages, didn't want to rush. Stuart helped last month with the peice which was my marantz amplifier, I went back last week for my speaker upgrade. I love the advice you get here, from real audio people and that know their stuff. Wasn't rushed, ended up buying something I probably wouldn't have if I was just on the webpage. Being able to listen to them was a great help. Will be back in a few weeks for another purchase/ next stage.

7. März 2026
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Antwort von Richer Sounds - Solihul

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 3 von 5 Sternen

I found the Samsung customer service…

I found the Samsung customer service team very helpful.
Richer Sounds shop in Solihull not inviting

3. März 2026
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Antwort von Richer Sounds - Solihul

Thank you for you review, it's obviously disappointing to read your comments about out Solihull branch however. I'm pleased that Samsung helped you, but it goes without saying that you should feel confident you can come to us with any problem, and expect it to be resolved properly.

We'd be keen to know more about what happened, so that we can improve for next time, and with that in mind will contact you directly. Of course if I can be of any more help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Satisfied customer

I ordered my Denon turntable by phone with Martin, the Solihull store manager, who was most helpful.
It was delivered promptly and on time.
It is now all set up and my vinyl collection sounds marvellous.

2. März 2026
Richer Sounds - Solihul-Logo

Antwort von Richer Sounds - Solihul

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Great service !!

Efficient knowledgeable assistant in store Knew exactly what I needed Delivered next day. Couldn’t ask for better service

3. März 2026
Richer Sounds - Solihul-Logo

Antwort von Richer Sounds - Solihul

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

OLED or QLED

Good advice as always means you walk away with the right product for your individual circumstances

2. März 2026
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Antwort von Richer Sounds - Solihul

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

The salesperson was excellent and this…

The salesperson was excellent and this is what is lacking in a lot of places. We had visited a competitor and their salesperson tried to push a product we had no interest in presumably to hit a sales target. Totally different experience at richer sounds. No pressure selling just genuine information. The whole set up is tailored to meet the needs I have when making a purchase. Thank you.

18. Februar 2026
Richer Sounds - Solihul-Logo

Antwort von Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Knowledgeable & professional staff (Solihull)

Professional, polite and knowledgeable staff who took the time to understand my needs and recommend the most suitable solution. Slightly disappointed that you have closed your central Birmingham outlet but will certainly return to the Solihull branch soon.

21. Februar 2026
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Antwort von Richer Sounds - Solihul

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Sound system for a model railway

i visited the Solihull store with an unusual request; setting up a sound system for my model railway.
Martin advised on choice of speaker but also suggested a small amplifier would greatly improve the sound quality and volume.

Samuel helped me with this a couple of weeks later and i was also kitted out with wires.

The sound is amazing, so thanks chaps!!!

i am happy to say i am delighted with the JBL speakers and FOSI amplifier

27. Februar 2026
Richer Sounds - Solihul-Logo

Antwort von Richer Sounds - Solihul

Thanks for your great feedback and for supporting local business.

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