Sytner Group - Sytner Select Cardiff Bewertungen 

Fantastic service from start to finish. Seen two cars I was interested in seeing online, arrived and was seen in minutes of arriving by Tristan who arranged for both cars to be brought into the showroom. Went for a test drive and agreed on the car, the paperwork was easy and straightforward. Car was collected a few days later. Excellent service throughout the whole experience. Thank you Tristan.

My daughter and I were looking for a replacement car for her. Initial interactions were positive, she looked at a couple of cars she liked. The sales people looked at her car and then the trouble started. Rather than talk figures the sales man who was new, called in his manager. What an arrogant rude man! He did not listen to my daughter. Kept dismissing what she said. Told her repeatedly how awful her car was and how little it was worth. He pressured her to make the purchase yet offered nothing but unhelpful comments. He is a bully and despite his claimed 20 years in the job lost the sale. I hope his manager reads this! My daughter was getting increasingly stressed by his behaviour, she felt bullied and had I not been there would have been pressured into spending her money. We left and I am pleased to say we went to a far nicer garage and bought a replacement car, gaining a newer car of the same make and model for the same money and with a better part exchange value.

Sytner need to discipline this manager, he lost the sale, is rude, arrogant and a bully. Avoid at all costs, we shall never go back and i wont be recommending Sytner to any of my contacts.

There is so much to be said about the terrible car sold to me and rubbish treatment I received when raising a major fault with a vehicle bought with Sytner Select Cardiff. In short, the car failed, Sytner Select wouldn’t accept the assessment made by their choice of roadside assistance, and rejected my fair and legal right to reject the vehicle within 5 days of its purchase. They made me go through a mediating body, refusing to engage further with me, treating me appallingly in the process, until proved wrong.

In full:
The car, advertised and sold as fully functioning, broke down five days after purchase when the dashboard went blank at maximum speed limit. Roadside assistance’s assessment was a problem with the car’s internal computer. Sytner Select later argued it was “simply a battery fault”, which they “fixed” without informing me or checking with me. All the while the car salesperson, at the point of sale, told me the battery had just been changed - albeit not in writing so I have no other way to prove it but a witness.
When the car was towed back to Sytner Select Bristol, in the city where I am based, reception was notified and keys were handed to a salesperson. Followed days of phone calls requesting an update and an immediate rejection of the vehicle, having put my safety at serious risk and lost all faith in it. Calls were either not answered, redirected, or answered to tell me the person concerned was unavailable. Sytner Select Bristol was “unaware” the vehicle was in their care and struggled to produce the keys. It took for me to pay the Bristol AND Cardiff Sytner Select branches a visit in person to obtain some answers. I was then given an email address to request my formal rejection, which I was told was possible and within my right. Despite this, days later, still without news which I was told would arrive within 24h, the car was deemed “repaired” with a new battery fitted, and my rejection request was denied. Followed numerous emails to several managers, attaching all proof needed. Sytner Select standing firm on their decision, I was told to stop contacting them and that they would no longer engage with me. I was redirected to a mediating body, who asked me to create a full dossier of proof and timeline of events. Once my claim reached Sytner Select, and before the mediating body ruled in either one or the other’s favour, Sytner Select contacted me to backtrack and offer me a full refund. At this point, their responses were regular and prompt. To avoid the risk of losing my case (which however was clearly not going to be the case), I accepted. I however lost out on the possibility of compensation, which Sytner Select would have had to pay me - should the mediating body have ruled in my favour.

Through this whole process, I was ping-ponged around, barely given responses, not offered a courtesy car despite depending on a car for work, and treated appallingly.

I would strongly advise AGAINST buying a vehicle with Sytner Select. Even contacting their central office got me nowhere, what poor customer service and an overall scam.

A full month wasted in the process, leaving me cashless to urgently buy myself another vehicle for work, and causing me all sorts of anxiety and trouble.

After my previous 1 star review. I spoke with Carl Harris and he reassured me about the process. we agreed to still want the car. 10 days later we have had to chase again to be told via email the car had been sent to trade due to some internal miscommunication. The sales rep is away again for 2 days and we are being passed around to raise a refund. I find it incredibly frustrating that no one is willing to take responsibility and deal with this situation instead of telling us I’ve passed this onto a colleague to look into it for you. 0 stars for customer service.

I had a great experience dealing with Oliver. He was incredibly patient and helped me look at 3 or 4 different cars before I finally decided on the Mazda CX-30. Nothing was too much trouble, and I couldn't be happier with the service and care he provided.

He even waited while I sorted out issues with my bank, which I really appreciated. Oliver made the whole process smooth and stress-free. I highly recommend him if you're looking for excellent customer service!

Mohammed (and Melvin) were both very helpful and friendly. Answered all my questions and helped with the relevant paperwork. I’m delighted with my car and Mohammed made sure everything was ready so I could drive away the same day.

Very friendly and helpful

The process is good and doesn’t take long. The sale ( Shinay & Dafydd)are super professional and helpful.

Ivin is the absolute GOAT. Bought a b class from him and this guy is the finest that sytner has to offer. The company should be proud of themselves for hiring this fantastic young man. Will always return to Sytner and recommed to anyone buying a car. What a salesman!! Jon is is okay aswell

Ivin is the best salesman on the planet what a guy!! Jon is good as well always recommend

Ivin is amazing Jon is alright aswell.

It was a great experience with very friendly and helpful staff. The whole process was seamless and efficient and was made to feel very welcome.

Mohamed who dealt with our vehicle purchase was exceptional and no hard sell , showed us all the details of the car and extremely helpful and knowledgeable on the product, above and beyond

Mohammed was an excellent sales person, not pushy but very informative & helpful. Completed the test drive & sale of our car with us, made us feel valued customers despite being busy. Would recommend & return as a customer for future car

Outstanding customer service Shinay was outstanding.

came in to get an idea of what car i’d like to purchase. Tyrone was very helpful and polite with me the whole time, offering a test drive on multiple cars i was interested in!

Thank you :)

Great and friendly service from both Darius and Les that made the whole transaction seamless and stress free.

Mohammed was amazing throughout the experience of buying my new car, so friendly and helpful a pleasure to deal with.

Ivin and Jon are amazing

From my initial enquiry with Mohammad to picking up the car with Jacob, my experience with Sytner has been amazing. Mohammad was able to handle all of my queries really well, and gave me ample information that helped make my choice easier.

I cannot recommend Mohammad, Jacob and the whole of Sytner Cardiff enough. The service they provide is some of the best I’ve ever received.

Also a shout out to Summer who came to pick me up from the train station and drove me to the dealership.