Paid in crypto
Paid in crypto, no service delivered, support not responding.
I paid for a service on 0xcloud.io with USDT via NOWPayments. The payment was received by the merchant (NOWPayments confirmed that the funds were transferred to the seller's wallet), but my order was not activated because the payment was marked "partially paid" on the gateway's side.
I opened a support ticket asking the merchant to confirm the payment and activate my order. I also sent proof of payment to the email address they provided. More than 72 hours later, the ticket still shows as unread, there has been no reply, and I have not received the service I paid for.
The payment processor's support told me to resolve this with the merchant directly. I have all the payment IDs and screenshots and have escalated the case to NOWPayments compliance.
Update: The host only responded 9 days after I contacted them. By then I had already bought a server from another provider. Support confirmed that the funds had been credited. There was no apology for the delay or for ignoring my ticket and emails.
Whether to work with them is your call. I would not rely on them for anything time-sensitive. If a payment goes wrong, expect to wait more than a week for a reply.
