Our WhatsApp Business account was blocked on Meta, and contacting Meta support directly got us nowhere. A friend recommended 360dialog, and from there everything went smoothly. We had some early hicc... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Have been left stranded for 48+hrs after their service went down. We've been connected with multiple customer support agents and have been unable to be assist us. We get generic AI-generated respo... Mehr ansehen
Unternehmen hat geantwortet
Really great! I had trouble with submitting my templates in meta business environment. As soon as I worked with 360 dialog these problems were fixed! Also the support is really good; fast & always a s... Mehr ansehen
Unternehmen hat geantwortet
Aabid and the other attendant attended me very well and helped me to resolve a question about Meta, that even Meta itself had not made very clear how to solve it Was really good and was on Saturday... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
360Dialog is an Official Meta Solution Partner providing WhatsApp Business API access and managed WhatsApp marketing services. Businesses connect directly to the WhatsApp Business API through the 360Dialog Hub, with channel and template management, dashboards, and partner-led business verification in 24 to 48 hours instead of Meta's standard 14 days. There is zero markup on Meta messaging fees. SaaS companies, ISVs and resellers use the Partner Platform to embed or resell WhatsApp access to their own customers, with automated onboarding, multi-account management and consolidated billing. For brands and agencies, Performance Messaging is a managed service for click-to-WhatsApp campaigns, and 360Pilot provides campaign analytics and attribution from ad click through to conversion. Founded in 2012 and headquartered near Munich, Germany, 360Dialog supports over 100,000 businesses across 190 countries with 24/7 support in seven languages.
Kontaktinformationen
Tölzer Straße 1, 82031, Grünwald, Deutschland
- info@360dialog.com
- 360dialog.com
4,3
Hervorragend
45 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Stay away from 360dialog
We had a terrible experience with these guys. First they advertise that they don't markup on messages and charge monthly fees for WhatsApp API. We signed up and spent thousands of dollars in development costs integrating our system with them. During development, whatever messages were sent, they are charging Pre-Usage fees, and Meta is also charging for the same. After reporting the issue with them, they failed to resolve it in ONE MONTH. Always the same answer, waiting for the Reply from Meta. If you are waiting for a reply from Meta, then why do you keep on charging double when Meta is already charging us? Support is nonexistent. Every time need to ask them and get the same reply after a few days.
6. Oktober 2025
Antwort von 360Dialog
Hi Rajesh,
Thank you for taking the time to share your feedback with us.
Unfortunately, we are unable to locate your specific case. Could you please contact us at cs@360dialog.com with your case ID so that we can assist you further?
Looking forward to hearing from you.
Kind regards,
Lalitha
i paid 19 euros and 49 euros to linked…
i paid 19 euros and 49 euros to linked my whatsapp acoount its not linked and they dont give my money back now i will go to consumer rights court
19. Mai 2025
Antwort von 360Dialog
Hi Metehan,
I’m very sorry to hear about your experience, and I completely understand how frustrating this must be. We take all feedback seriously, and I would really like to help resolve this situation as quickly as possible.
Unfortunately, I’m unable to identify your account based on the information in this review. Could you please reach out to me directly via support@360dialog.com with the email address or phone number you used during the signup process? That way, I can investigate what happened and ensure we resolve this for you promptly.
Please know that we are not a scam, we are an official WhatsApp Business Solution Provider, and we strive to support our customers professionally. In some cases, setup issues can occur due to incorrect data entry or WhatsApp verification challenges, but we are always here to help sort them out and issue refunds where appropriate.
Looking forward to your message so I can assist you right away.
Kind regards,
Danijal
Seamless support
Recently had to request support for my WhatsApp business integration. Had a great experience. The best part was that the request was handled in a coordinated way by a team of experts (Juhi, Vladimir and Lalitha) and each of them seamlessly picked up the conversation from previous chat and helped to resolve all queries with patience. Highly recommended.
5. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi Pratik,
Thank you for taking the time to leave us your feedback!
Seamless and patient support is exactly what we aim for, and your feedback truly means a lot to the team.
If you ever need anything in the future, we’re always here to help!
Kind Regards,
Danijal
Quick Support!
6. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi Mostafa,
Glad we could assist you quickly, don’t hesitate to reach out anytime you need support!
Kind Regards,
Danijal
Very helpful and polite agent(Juhi)
Very helpful and polite agent(Juhi), issues have been solved without delay and worries.
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi Novinneshwaran,
Thank you so much for your kind words! We’re happy to hear that Juhi was able to assist you promptly and politely. We’ll be sure to pass along your feedback to her, it means a lot to our team!
Kind reagards,
Danijal
Responsive and Knowledgable
Juhi was a great help and was showed great knowledge.
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi Hafieez,
Thank you so much for your kind words! We’re glad to hear that Juhi was able to support you effectively and demonstrate her expertise. We’ll be sure to pass along your feedback to her, it means a lot to the team!
Kind regards,
Danijal
Excellent and fast respond
23. April 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi there,
Thank you for taking the time to leave us your feedback! We’re really glad to hear you had a great experience and that our response was quick and helpful. If there’s anything else you need, we’re always here to help!
Kind regards,
Danijal
Atendimento excelente
O atendente Vinicius sempre muito prestativo nas demandas e ágil na resolução.
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Olá!
Muito obrigado pelo feedback! Ficamos muito felizes em saber que o Vinicius tem sido prestativo e ágil no atendimento. Vamos repassar seus elogios a ele, com certeza ficará muito contente! Estamos sempre à disposição.
Danijal
Very fast and efficient support…
Very fast and efficient support team.... Loving it
20. April 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi Ajanaku,
Thank you! We’re happy to hear that you’re loving the support and finding it fast and efficient. Your feedback means a lot to us, we’re here whenever you need us!
Kind regards,
Danijal
I enjoyed the process and the way the…
I enjoyed the process and the way the customer care responded so promptly.
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi Emmanuel,
Thank you for taking the time to leave us your feedback. We’re really glad to hear you enjoyed the process and felt supported by our customer support team. Prompt and helpful service is exactly what we aim for, we’re always here if you need anything!
Kind regards,
Danijal
Antwort von 360Dialog
Hi Vandana,
Thank you for your feedback! We’re glad to hear you appreciated the guidance and cooperation. We’re always here to support you.
Best regards,
Danijal
Eldar was very helpful and patient
Eldar was very helpful and patient. He understood what I was trying to achieve and we were successful. Thank you!
13. April 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi Thomas,
Thank you for taking the time to leave us your review! We’re really happy to hear that Eldar was helpful and patient, and that he understood your goal clearly. It’s great to know the outcome was a success. We’ll be sure to share your kind words with him!
Best regards,
Danijal
Antwort von 360Dialog
Hi Andrey,
Thank you for your feedback! We’re glad to hear the support was fast and clear. Always happy to help!
Kind regards,
Danijal
Atención personalizada
Atención personalizada, se agradece la cercanía.
8. April 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hola Maria,
¡Muchas gracias por tu comentario! Nos alegra saber que valoras la atención personalizada y la cercanía. Para nosotros es muy importante crear una experiencia cercana y de confianza. ¡Aquí estamos para lo que necesites!
Un saludo cordial,
Danijal
Very helpful and supportive team
Very helpful and supportive team, always professional in their approach. Truly appreciate their assistance
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi Mohamad,
Thank you for your kind words! We truly appreciate your feedback and are glad to hear that our team could assist you. We’re always here to help!
Kind regards,
Danijal
Amazin customer support
I had a problem with the 360 Dialog platform, I sent an email to customer support and they helped me immediately fixing the problem asap
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi Jose,
Thank you for your review! We’re glad to hear that our support team was able to assist you quickly and resolve your issue.
For even faster support, we recommend reaching out through our official channels, like our in-platform chat, which ensures the quickest response time. While email support is always available, it can be a bit slower compared to our direct chat options.
Let us know if you need anything else, we’re always here to help!
Kind regards,
Danijal
Awesome Customer Support
Awesome Customer Support. Super friendly and explained step by step!
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi Matjas,
Thank you for taking the time to leave us your review! We’re thrilled to hear that you had a great experience with our support team. Providing clear and friendly assistance is our top priority. If you ever need anything else, we’re here for you!
Kind regards,
Danijal
Great service
Great service! Really fast and on the weekends too!!!
8. März 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi Max,
Thank you for your kind words! We’re happy to hear you had a great support experience. If you ever need assistance, our support is available 24/7!
Kind reqards,
Danijal
Excellent customer and client service.
9. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi Rajinder,
Thank you for taking the time to leave us your feedback! We’re glad to hear you had a great experience with our support. If you ever need assistance, we’re always here to help!
Kind regards,
Danijal
The service was the best service I have…
The service was the best service I have ever received from 360Dialog.
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von 360Dialog
Hi Clinton,
Thank you for your kind words! We’re thrilled to hear that you had such a great experience with our service. If you ever need any further assistance, we’re always here to help!
Kind regards,
Danijal
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.