401auto.ca Bewertungen 

I would like to start off by saying- there is a reason there Google average reviews are all “positive” this company the London location will flag your one star review.. of course I used a fake name as my profile for obvious reasons of being harassed more by these people.
I won’t go in to greater details about this company however, what they do with there one star reviews speaks volumes about them.
Some key points of my experience and my friend had a similar one-
Run your credit without ever asking you( I was looking on there website and I walk into a dealership with paperwork drawn up without ever stepping foot in that dealership! Huge red flag.

Asks price of car… instead gives you a break down of bi weekly payments.

My all time favourite when you ask for a car fax.. they can’t provide one. I had to take a picture of a vin and I ran the vin myself.. low and behold the car had a lien on it.

Test drive- is in the parking lot.
They try selling you a car from another lot without ever seeing it.. example oh I would prefer this car.. oh in Cambridge we have that.. is there a way you can get it here.. nope let’s finalize paperwork and they can arrange that.. what kind of person buys a car without ever seeing it.

I could go on and on of all the shady business practices this place partakes in but you get the idea.
Stay as far away from dealerships such as these.
There is a reason a place can claim you have no credit will get you a car- that car will cost double the price because of your credit.
You would be better off try saving opposed to ruining your credit.
Here is a hoping this review gets posted.

Just purchase a 2025 nissan murano platinum from Pembroke Nissan. Painless process. Outstanding staff both sales and service. Will highly recommend this dealership to all friends and family. High five to the Manager Katy Connors, excellent ambassdor for dealership and 401 Auto Group.

I only gave them a 1 because there's no option for zero stars.
I applied with these guys... shortly thereafter got an email AND text both saying that I had been approved and asking me to pick a time to go over my approval and pick out my car.
Lady calls me the next day asks me a couple of questions then tells me she will have to call back in a few minutes because she has to talk to the banks. Well I waited all day... and all morning the next day, when I called them it turns out I wasn't approved at all and that now they wanted a cosignor, which I don't have. Talk about a let down. 💔

If I could give this a -10 for dealing with this company, I definitely would. Over a year ago, I got my car the car I did not want and the car was a piece of crap to begin with, but was told not to worry because after six months, I could upgrade it. The six months has gone and we’re just over a year and again I was turned down due to too much negative equity in the car . Their advice is to pay off the car and then apply for another one. I originally filed with Better Business Bureau on this company and would tell everybody to stay away from them. So do yourself a favour stay away from Pembroke location nothing will come from that place. Change workers constantly with the excuse “ we’re trying to do better “ . They are a joke. Don’t do what I did go anywhere but here.

What a bunch of scam artists. They’re likely in working with the financing company to make sure you pay ridiculous interest, they get their kickback and the only victim is you. Don’t make the same mistakes and learn from the people who have already experienced their shady practices. They’ll promise you one thing and change it after the fact. You can bring it back? Yea right, they’ll make you chase your tail until it’s too late to do anything. Damage to the vehicle, don’t be surprised when what shows up doesn’t match what you thought you were buying. And for customer service, one person might wear 3 or 4 different hats so they cover off for each other very well so they don’t have to take accountability for anything. Don’t fall for it!

Military veteran here up in Pembroke Ontario. Stay away from this company. For it has crooked salesman that lack of communication is unbelievable. Misinformation on vehicles. I was told that a V6 could pull 11,000 lb and a truck which is not true. The fight after fight after fight I'll tell you I never had to do that much in the military. Please take my advice. This company is no good. Stay away. You will thank me

I applied for a car on August 9th 2024 and was contacted immediately by a salesperson. Over the weekend, we had a car picked out and a contract signed. Everything was done online and through text as I was working and didn't have the time to do a phone call or go into the office. As of now, September 3, 2024 I am still waiting to pick up the vehicle. I've been told that the tech was out sick and couldn't do the safety certificate. It took them two weeks to get someone from another office to come in. Another 3 or 4 days to finally get it done. I was then promised delivery of the vehicle over the past weekend and gave heard nothing since Friday. Not impressed. I'm already making insurance payments and loan payments.

I’ve had the pleasure of working with Pascal at 401Auto, and I can't recommend him highly enough. As a finance professional, Pascal brings a level of expertise and dedication helping people find a car that works for them that is truly impressive. His interpersonal skills is top notch.

Will highly recommend reaching out to Pascal if you need someone to work you through the car financing process and ultimately getting a car that works for you.

This company bamboozled me into buying a car. I can't really afford.
I was reading the contract on my phone. Big mistake, I missed the part. That said, biweekly I thought I was gonna pay $305 a month it was biweekly omg With these electronic signing on the phone once you Sin 1 or click once. Everything gets signed so they say. I can't back out of the deal. I'm like okay fine.I'll try my best to pay for the car.
When the car was delivered to me, one hubcap was missing LO.L To drive down there and pick it up over a 100 km. The passenger side door wasn't opening and was improperly. The windshield washer sensor keep coming on even though window the time is full hold on, I'm not done yet. A week after that, the shocks on my back wheel is gone.Car bouncing all over the place.
I'm so disappointed

Buyer beware ** They prey on people with poor credit, selling vehicles barely road worthy for astronomical prices. Their vehicles are not legitimately safetied to a concerning degree, and will not stand by their vehicles. Furthermore, they push non-disclosure agreements so buyers cannot speak about their experiences, pressuring their customer as if the NDA is a normal formality following a service on the vehicle. I could go on and on, don't get tricked by these greasy salesmen.

I met Riham Al-Khatib who last year worked for them in order to lease a vehicle for a year. She told me that the way to do it would be to take out bank financing as if I were buying the vehicle and after a year 401 auto would buy it back from me. So I'll make my bi-weekly payments for 1 year only. After that, she handed me a bunch of documents, some of which she didn't even ask me to sign, probably so I wouldn't have to read them on the spot.

The end of this period approaching I contacted Riham who told me she no longer worked for them and blocked my number. I contacted their manager Esrnest Kwat after that and he said there's nothin he can do as Riham do not work with them anymore. No support no nothing.

I was devasted and I still am with a NISSA SENTRA 2018, 100 000km sold for more than 36,000$ ! (more than the market worth).

They are all liars and do not help at all even when THEIR salesperson is a scam. DO NOT GO THERE

Hey Mikayla this is Andrew I really like my car.i do thank you for everything you did you got me the best of best deal that you think was right in my situation.i give you credit for that 👍 but when actually buying a car you should be able to take it for test drive..doesn’t matter if it’s coming from the North Pole..plus signing papers seeing pictures is nothing.i just got my car today so far so good 👍 IT handled nicely on the highway.I told Nayer that I would do this review.Thanks for helping me.AND Take a Vacation….🍻🍻🥳

Last year I bought a car at 401auto at Hamilton location I can tell it was not the best experience.

****recently last week someone from the renewal dept called me saying they could help me to reduce the interest I'm paying now, I was happy and later on **** Andrea Rodriguez**** called me saying the way to help me reducing interest was trading in my car and get another one



I said to Andrea I would like to have a brand new SUV but she said it was not possible but she offer me a 2021 subaru because according to her that car will absorb the negative equity of my current vehicle I was not sure about it so I refused because I preferred a brand new car.



next day Andrea called me again saying she got me a better deal, so I went again to ****401Auto on Upper James in Hamilton**** and ****Brian, her manager**** was waiting for me to explain me the same situation about the used subaru, but this time he said he will give me a car that worth's $30,000 at the price of $19,000 this way this car will absorb the $11,000 of negative equity of my current car once I understood the situation I said yes. but



Surprise!



when I started singing the documents I realize that after all the explanation from the "Manager" they wanted to charge $16,000 of negative equity of my current vehicle plus $30,000 of the used subaru.



when I saw that I told Andrea it was not what Brian and me discussed before so this time she went for such a rude guy I think his name was ****Kevin**** he came to me and started talking rude to me trying to intimidate me to sing, I got scared I just ask Andrea for my documents and ran away from there, my wife and kids saw that, I am very disappointed, frustrated for being unable to do anything.



I hope someone can read this and think twice before buying from 401Auto Hamilton

I think this kind of salespersons shouldn't have a license, they are not salespersons they are thieves.

I was actually approved! I was getting a car after so long. No more asking for grocery runs, isolation. Living in a country village, we lack public transportation. Even taxis charge extra $30 to come out here!
ugh.
I have a car!! 🙂
Not that I have not been financially stressed since, but I do have - freedom, security, enjoyment that driving gives me & that almost balances the stress. Almost.
My contact was excellent. Dylan was clear, helpful, encouraging... Communication frequent, questions & fears, answered & quelled. Really do what they claim.

I purchased a 2017 BMW from 401auto.ca and got
subprime financing on the automobile. Now, 18 months later, the coolant system has a major malfunction and when I took it took my trusted garage, I was informed that someone had worked on the cooling system before -- but more importantly that the compressors were failing. It was going to cost me $6k to $10k to fix this car,
I am now stuck with a car I cannot afford to fix, but cannot trade in; one I have -negative equity in. Thanks 401auto.ca for the positive car experience---NOT!
And the sad part is that 401auto.ca seems to be buying up dealerships left-right and centre throughout Eastern and Southern Ontario. Monopoly, anyone?

RUN AWAY from this place. I don't know if they get their inventory from auctions or car rental agencies. They text you/ contact you every 10 minutes to get to to sign their contracts (that you cant think over.....you have to consent on the phone that very minute)....send in paperwork....HOWEVER once signed, you're dead to them. I had multiple issues with my car......constant back and forth.....When I first emailed my :so called: sales rep AMANDA-not my department, anything but LOVELY (online sales mgr) - about the issues ive noticed/came across, within 48 hrs of ownership.....I was told "not my department" and didnt redirect me or anything....it took multiple reviews and complaints until their PR person reached out and helped best she could. This was during covid....so I couldn't view in person before buying and was sent "angled" pictures via email. In the end, 9 months I sold the car and paid out my contract to rid myself of the 401 DISASTER