A1airportparking Bewertungen 59

BEWARE of scammers. Why hasn't any organization that issues parking permits shut down these scammers yet? If even a few people report them to the British Parking Association (BPA), they will have their parking permits taken away. Let's not allow ourselves to be deceived, and let them not defraud others.

Fraudulent company, staff can't even speak English. Avoid

Worst experience ever. This is not a genuine meet-and-greet service (Luton).
They asked me to go to the regular airport drop-off area, where a random person approached me claiming to be the driver. When I asked for identification, they refused to show any ID. I don’t see how anyone could trust a complete stranger enough to leave their car with them.
To make matters worse, two items were stolen from my car. When I contacted them about it, they simply redirected me to a complaints email, and nothing was ever resolved.
The waiting time to collect my car was over 30 minutes, which was extremely frustrating.
I would definitely not recommend this service. Don’t waste your money — this is not a real meet-and-greet service. They don’t even have an office, and communication over the phone was very difficult as it was hard to understand what they were saying.

I wish there was a -100 I would put that down as me and my wife had a horrible experience with company.
We got there early morning and there were lots of people who were running late for there flight and there was only one minibus and people were trying to get on it so they wouldn't miss there flight on top of that the change you £20 to drop and pick up and the don't even go in side the airport which is a rip off.
When I got back I looked at my car and it was damaged and I called them they have fobbed me off this company is a cowboy company and make money on people who thought the can trust but it is a joke company please do not use them coz you will have to get a taxi like we did.
Cowboy company A1 carpark at Stansted.

Don't use these frauds I cancelled the booking immediately as I wanted parking at Stansted airport there parking is 4 miles away they can't guarantee you'll be
picked up for the shuttle and you always pay a airport levy of £10 dropping off and picking up they're now ignoring me as I want a refund !!! I'm phone trading standards tomorrow !!! If I could give zero i definitely would !!! SHOCKING COMPANY TO DEAL WITH !!!

I left my car with them for the weekend at the start of May when I got back to pick up my car my car had huge scrapes on the front bumper and white paint stuck to it from another vehicle, the number plate was damaged. They showed me a the walk around video from when I dropped it off and it was clear to see there was no damage at that time. They took full responsibility and told me to call the office to complain and it would be all sorted, I rang the office where they game me a complaint email which I emailed, it’s been two weeks with no reply. They hang up on me when I call and they put me on hold for long periods of time hoping I will hang up. They are rude and so unprofessional. I had suspicions they were driving my car while I was away because there was no diesel left when I picked it up, today I received a fine in the post from 2.20am on one of the nights I was away. Stay clear of these frauds they are a horrible company and I can’t believe they are getting business

Avoid this company. Staff were rude and unhelpful from the start. I compared prices for the dates I needed, but when I went through to book on their website the dates had somehow changed. I only realised when we returned and they effectively held our car hostage until we paid an additional £100 charge, plus another £16 on drop-off for parking their van.

Customer service was awful. They didn’t help unload luggage, and I even ended up helping a single mother unload her pram myself while staff stood around.

To top it off, our car came back with extra mileage and smelling strongly of cigarettes.
Would not use again.

This is a diabolical service, and I will never use them again, it cost us extra £33 onto of what we paid it's a rip off, they are very unprofessional, not easy to get hold of, we had to wait for nearly an hour on the way back to get our car, they advertised as being near the airport, well they are not, they agree to meet and greet but they don't it's a shambles from start to finish and very stressful, not what you expect when you're going on holiday, I would advise anyone thinking of parking with the guys to find other parking, it's not worth the drama!!!

If I could I will give zero start.I been told the car will be in 1h I was waiting 2h I was ringing several times no answer and then when they answered they said passion and hang up that a rude.Also when my car been delivered I been told Iam just a driver and he left.So never ever again I will used this service it took so long to come back home.Its been Stansted airport.People please be careful and avoid this company if you don’t stuck in airport !!!

We booked the premium meet and greet service for Bristol. What a total joke. Called the number when we were a few minutes away from the airport to be greeted by a rude man speaking incomprehensibly from what sounded like a busy call centre. Unclear directions, rude, impatient.

It turns out that you have to leave the car in the car park. You have to go into the short-term car park at Bristol and then wait by the barriers to meet the person. When they turn up, you've got to pay for them to take your car out of the car park. The process is more or less repeated on the way back again, with the same arrogant, shouty, condescending directions. You've then got to pay to get your own car out of the car park.

If it looks like £58 for the service, it's actually more like £80 once you factor in the completely unnecessary and unadvertised car parking extra charges. Avoid at all costs.

I have to give 1 star
Terrible service do not use this company.

Bristol parking

Additional costs £16 for parking
The location is 10miles away so additional petrol of 20miles.

Waited over 30min even through communicated clearly and updated our arrival which was the original time I added when booked.

Staff unfriendly and have no interest

Opposite to professional, smooth, time saving and easy

I am extremely disappointed with the way your customer service representative, Julia CSR, handled my case. Over multiple chats, I was repeatedly given false information and empty promises about my refund.

I was told several different timelines — 2–3 days, 4–5 days, 24 hours, and even 12 hours — yet nothing was ever delivered. Each time, I received the same scripted replies with no real action or accountability.

This behavior is unacceptable and shows a complete lack of honesty and professionalism. I have lost trust in your company and will make sure others are aware of this experience.

I demand immediate resolution and a written apology for the misleading communication and wasted time.

Hidden transfer fees that you won't know about until you pay and receive this information in confirmation letter!!! After that cancellation will cost you 70% of your booking. VERY POOR customer service that doesn't want to understand nor help. They basically don't give a toss. Avoid at any costs.

This cowboy company deserves 0 stars. Absolute joke of a company. Used the meet and greet service at Stansted. As advised called 30 minutes before we arrived, lady on the phone was very rude and kept screaming orange car park row d at me. Refused to listen to anything that was said. When we arrived the handover was very rushed. On our arrival back from our holiday was an absolute disaster. Called to advise that we were at baggage reclaim and was told it could be up to 50 minutes before I received my car. Frustrated as I had a 1 and a half hour drive home. Explained that I had children with me and my mum who needs her medication at a certain time. Was advised they would try get my car to me in 30 minutes. 50 minutes later no car, called back to be told it will be another 30 minutes. Waited once again, no car. Called back to be told driver will be there in 20 minutes. Nearly 2 hours after the first call the driver turns up with my car. Car is absolutely filthy inside and out and this cowboy company refuses to acknowledge the stress and damage they have caused. AVOID!!!!

Do not use this company - wish I read the reviews before I booked. Customer service is abysmal. I've been promised a refund and never received one. Spoken to numerous staff including a manager called "Max". All promised a refund within 3-5 days but it never materializes. They are a disgrace!

HORRIFIC COMPANY!!
Not often am i moved to write a review about a service but these guys are beyond the pale. I booked parking for luton and like many after reading the reviews here decided to cancel and go elsewhere. I went to the online chat service and cancelled 12 days before my booking and was assured id get a full refund in 2-3 days. This did not happen and over the next 12 days called twice to be told on both occasions that the refund would appear in 48-72 hours. This again did not happen. I called again only to speak to a lady who gave me the same reassurances but after 12 days of waiting i asked politely if i could be sent an email confirmation while on the phone as had still not received this. I was then left on hold and eventually hung up on. I called back and could not get through so i called from a different phone and was answered straight away by the lady. Who then again put me on hold and left me until i was forced to hang up again. I called back and a gentleman answered who knew who i was before i spoke and proceeded to tell me my refund would be 5-6 days and ignore my please for reason completely. So much so that he then began to take other calls while on a call to me and whilst i was spealing. Incredulous i called back on another line and got through to the same gentleman so was physically talking to him on 2 lines. Still he refused to either apologise or speak to me in a reasonable or professional way. He then hung up. I called back and advised i would continue to call until someone simply dealt with me as a customer and more importantly a human being. To which i was sent a whatsapp message with a cancellation confirmation and refund promise. This was over a month ago and STILL no refund. £65 i will never see again. PLEASE AVOID AT ALL COSTS!!!

vehicle returned damaged !!!
I had a very disappointing experience with this Meet & Greet parking service at Luton.
I left my car in their care in good condition, but when I got it back, it had visible scratches/damage that were not there before. This is already unacceptable, but what made the situation worse is their complete lack of responsibility afterwards.
I have sent multiple emails trying to resolve this issue and have been completely ignored. No reply, no explanation, no accountability.
When you trust a company with your vehicle, you expect at least basic care and professionalism. Unfortunately, that was not the case here.
I strongly advise others to think twice before using this service. Based on my experience, if something goes wrong, you may be left dealing with the consequences on your own.
THIS IS A SCAM!!!!!!!

I booked a park and ride service as a solo female traveller for Luton airport. When I got the confirmation through it said it was meet and greet with instructions plus additional charges required which weren’t made clear at booking. I phoned and communication was very difficult with them pointing me to the cancellation procedure - which is non existent. On their website it just says you can’t cancel. So I’m out of
Pocket by £60. Have requested my refund as do not feel safe as a female traveller and to date no response

Avoid at all costs. Wish I’d see these reviews before booking as could not risk missing my flight or having my car damaged

ALSO KNOWN AS:
“SC Parking Ltd” and
“Just Airport Parking” and
“Prime meet and greet”
Also note, they are using ‘Compare your Parking’ as a platform- lending an undeserved veneer of reliability.
Do not be fooled.
Nothing “prime” about this! They should call it ‘Meet and WAIT’!
Four different names for this provider on our documentation and arising from their WhatsApp account details- but whatever one they are officially, really registered as, they are very unreliable.
We made the call as per instructions 30 mins before we arrived for our flight out- allowing two hours as required. We went to the correct place. They kept us waiting another 30 mins. Very stressful, robbed us of all our free time in the airport. We’d allowed 2 hours- good job we did. They stole 30 mins of that.
Same thing happened on the way back- a 50 minute wait from call at baggage reclaim, to our car being delivered.
Absolutely awful, and immoral- they risk people’s flights out, with the delay on the pick-up. They don’t care and just trot out ‘sorry for the inconvenience’- whilst continually extending the stated wait each time you call to ask where they are.
Plus the £13 whack on each end- adding £26 to the total bill.
Don’t trust them. Pay a well- known decent provider. AVOID, AVOID, AVOID!

A1 Airport Parking at Stansted Airport "Meet and Greet" was a very poor experience. It was ideal for a quick, hassle free DEPARTURE, but definitely NOT for after arrival.

They have your car over 30mins away from the airport and they penalise you if you don't have enough fuel in your car. Luckily we didn't have that problem.

On the way over it was very hard to get someone to answer the phone, but when they eventually did, they were there to meet us to take our car.
The collection was a lot worse - the call centre woman answering the phone wouldn't listen at all, all her replies were "A1 Airport Parking", "Parking Zone D". We waited 1hr for our car to be brought to us after we texted straight after landing. It would have been a lot quicker to just park somewhere else. They also returned our car with a very low tyre - NOT punctured, just air had been let out. And they also don't inform you clearly that you have to pay the £13 parking for the drop and £13 for the pick up. So overall it would have been cheaper, easier and less hassle to go somewhere else. Not to add I had to stop to get air into my tyre - which then made a 2hr journey back home and not a problem with the pressure at all - making it more clear that someone had let the air out of it while it was on their site.
Man taking and bringing back our car was very pleasant and polite, I couldn't say the same about the call centre woman that we dealt with. Won't be leaving our car here again. Don't recommend it to anyone.