ABI Holiday Homes Bewertungen 

UPDATE

Thank you for the prompt response.
When I've phoned ABI number I was passed through to a phone with voicemail option and that is where messages were left, it would've been preferable to speak to someone.
To dismiss my claim without viewing the defect is unfair to say the least. This same fault was discovered in my friends caravan purchased the same year. ABI's warranty is very misleading as your reply suggests the caravan is only covered in total for 3 years if it is not used.

Took ownership of my new ABI Ambleside at the end of July 2023. Had some snagging issues which were dealt with within a reasonable time. Noticed in August 2024 that there is a hairline crack on the outside of the en - suite handbasin. This was reported to our caravan park manager who duly contacted ABI. The response was that this fault is not covered by the warranty. ABI states in their warranty booklet that first 12 calendar months is covered under warranty and 'there is a further 2 year warranty' on a list of items one of which is sanitay ware. As ABI would not discuss this claim any further with our park manager I have tried to contact the warranty department at ABI, I have left messages asking to be called back but the callbacks have never happened.
Out of the first 12 months of ownership of this caravan the park has been closed for 3 months, myself and husband use it 2 weeks each month - it has never been rented out - so used in total approximately 5 months.
I believe ABI are misleading and making false statements about their warranty, so much so I will contact trading standards.

I purchased an ABI Westland at Swanage Bay view holiday park. I was told to report any defects which I did, involving the main door which didn't sit flush and had a gap for air (and rain water) at the bottom. Some of the cupboards needed-alignment. The loo flush mechanisms keep working loose so that water continously flows into the bowl.
Swanage Bay have twice reported to ABI caravans and twice they have given dates in August when the repairs were completed by ABI. This has not been the case and the issues are still outstanding.
Such a shame as it is a lovely caravan marred by shoddy after sales service&

Since purchased an ABI Beaumont in 2019, we only had good things to say about the van and ABI, however in November 2023, we reported that we had a blown window in our patio doors expecting it be be under warranty, we reported through the correct channels, ie through the park and after chasing ABI directly myself (our park are more focused on them than their clients), I was told that it wasn't covered under warranty, despite the other 14 windows being OK, I discussed at length and their argument is that the glass is cosmetic and doesn't form part of the structure of the window, I also asked for copies of the warranty statement that declares glass in windows being 'cosmetic', for which were never sent, probably because they don't exist.

In addition to this I also asked them to get the warrant details of the glass from their supplier, this came back (they wouldn't tell me the supplier so I cannot confirm myself) as they only cover blown windows for 3 years.

So in summary ABI warranty is worthless and they must go the cheapest materials around if a supplier will only cover a double glazing unit for 3 years, whereas all the normal double glazing manufactures cover them for a minimum of 5 years, and finally to just re-iterate, the glass part of your windows in an ABI caravan are cosmetic and do form part of the overall structure of the window.

I bought an ABI 2020 Beverley Static Caravan from Chestnutts Kilkeel in January 2021. Brand new from supplier. The boiler had to be fixed first. The oven door handle fell off in no time and was replaced. Part of the lounge wall came away from the corner seam and had to be repaired. The outside door handle flaked off paint in no time. Not suitable for coastal conditions. The flakes of paint could have stuck in your hand. The patio handles going the same way. A leak in the cavity wall of the bathroom had to be repaired. The latest is the glass has blown in a bedroom window. The Warranty states that external windows are covered for 4 years. Now ABI say depending on the supplier, that blown glass is only covered for one or 3 years. No mention of this in the warranty.The bathroom radiator show signs of pitting rust as does some of the cupboard handles. I would not recommend ABI and as this was our first caravan, I should have done more in-depth research

We purchased our Ambleside Premier in June 2023 on Angrove Park. We went through the proper procedure to report patio doors that don't close properly. We relocated our lodge to another site in January and have reported the problem again through the correct process i.e. to the park manager but a year on we've had no response and no repairs have been done. We've noticed the ceiling in the living room is also bowed so that has now been reported but I don't trust that will get sorted either. I'd tell anyone to stay clear of ABI, the after care is disgusting!!!
In response to the reply from ABI.....as mentioned in my review, it was reported a year ago through the portal and again in March this year with the serial number. As for priding yourselves on after care, it's clearly a massive issue looking at other reviews!

Dreadful aftercare. Bought a brand new ABI Winderemere in 2020, had problems which were sorted
by the company I purchased it through, Great Yarmouth Caravans, who ceased trading since. Have rang ABI a few times over the past year, and e mailed, in regards new problems, they say I have to report problems to my site ?????
My site says thats rubbish, so I have been stuck now for 12 months for answers. Basically both radiators in the shower rooms have rusted badly, powder coating falling off. Front patio doors are misaligned, so fixing screws on one door hit the door frame of the other door when closing. Kitchen sink tap rusting. Shower pipes rusting. They claim its stainless steel, if so a very poor grade, as a magnet sticks to it !!!!
Anyway I gave up trying to talk to them 9 months ago as kept getting the same reply regards me informing my site I am on. Cannott describe how poor they are. Would never purchase from them again.

Bought our brand new Ambleside Premier caravan around 10weeks ago via the haven site we already had a van sited on.
The workmanship in this van can only be described as appalling and extremely shoddy.
We have had ABI come out to look at the dishwasher housing as fitted wrong with big gaps either side of housing showing long screws and you can get your finger in-between the dishwasher and housing, because it is incorrectly fitted the dishwasher catches on the plinth underneath meaning this just falls off every time it’s opened. ABI have said this is Haven’s fault as they have plumbed this in but Haven are saying they don’t remove the unit to plumb as this is integrated??? So this is just left as it stands at the moment.
The extractor fan was not working in main bathroom so ABI did accept responsibility and just sent an incompetent contractor who has completely dismantled wallboard and beading in the kitchen to get to extractor fan I assume and now this cannot be switched off unless we isolate the lights in the bathroom as it now stays on constantly and the noise is now extremely loud above the kitchen units! My 16yr old could have put this wallboard back together better as he has left a large gap in the corner so now this wall doesn’t meet with the other and for some reason has put a nice big screw in the bottom of the board and this has come through the larder cupboard in the kitchen! The beading around the top no longer meets either absolutely disgusting workmanship and clearly could not give a stuff about the customers money or gave any pride in his own work.
Cooker-hood this is not fitted straight and is loose! The flue cover is not fitted correctly so gaps between that and wall making it loud and rattle when on. Again ABI have accepted this is a warranty issue and this is awaiting to be done so goodness knows how this will turn out! There is a large particles of swarf (bits of wood and silver ) behind the splash back.
Not one door or cupboard closes like it should and even the simplest of things are very poor! Tie backs on curtains not big enough so don’t stay on. A large lump is something under vinyl next to toilet. Sharp edges on wood ie bedside cabinet, shelves in bathroom.
Cracked plinth which is on order to be replaced. Light in bathroom not working, light in bedroom flickering. These have been sorted.
If I could upload images to this site I would happily.
I’d be amazed if this caravan has been checked before leaving the factory as there are so many issues here! ABI unhelpful and basically told us to go through Haven.
I am awaiting a copy of their complaints procedure as I cannot find one on the website?
Really wanted a Westwood next year but after this experience don’t think we’d buy from ABI again which is a shame as we love their models.

UPDATE
Further to this review Abi contacted us directly to ask for further information and I have to say what fantastic speedy service we have received.
Almost all our issues have been rectified with parts on order and they had one of their engineers out within two days of speaking with them! It transpired that the poor workmanship was actually down to Haven and not ABI as first thought.
Thank you ABI for restoring our faith in your products and your after sales staff particularly Andrea were amazing.

Hi, ABI UK . I am moving my 2007 ABI static on to a
section where i have it made ready with 8 supporting piles to keep the static flat, ridged. Before i move it on to this site i want to replace the kitchen, remove some of the walling and remove all the fixed, built in permanent lounge seating. This will be done at my house away from the permanent foundation. Can you confirm if it is ok to just put the end legs down at each without blocking it anywhere under the steel structure and remove all, then move it to its full supported site? .

We bought our static caravan in 2020.
We have had various issues throughout and have had to wait a long time for ABI to rectify these.
Our major concern was a problem with the electrics it kept tripping and appeared to be connected to the fridge freezer. We have lost freezer full of food on multiple occasions, the advice from the ABI engineer was ‘don’t use the freezer’!
Several weeks ago on arrival we noticed a bad smell and a pool of water by the plinth under the freezer area. When we removed the plinth there was a considerable amount of fungi growing in the caravan. It became clear that the seal outside was leaking this was causing the fridge/ freezer to trip the electrics.
Pictures were taken for evidence yet ABI say there isn’t a leak! Where they think the water and fungi is coming from I’ve no idea? They also refuse to consider paying for multiple loss of food from the freezer.
DO NOT buy from them their after sales is awful! My grandchildren can’t go to the caravan now as I am worried about the fungus growing inside.

ABI know fully well this isn’t from the freezer door being left open and that the silicone sealing outside is damaged as our site manager has stated. This is nonsense and ABI know it!

We had a faulty tap in our Harrogate lodge and ABI responded quickly. A plumber turned up this morning and replaced the mixer tap. The plumber was called Travis and he was very professional and knowledgeable. Travis also took the time to explain what had caused the fault and advised me of what I could do to prevent it happening again.

After nearly a year of owning our ABI Ingleton 13x40 2 bedroom’s things just seen to get worse. We reviewed earlier this year and was happy when ABI did visit and corrected most of the problems we had then but every time we visit for a holiday there is something else wrong it is now getting to the point that we don’t want to be here. Here are some of the problems we have had
1 joining strip in en- suite damage, Fixed
2 Mirror has scratch, not fixed
3 Second bedroom door didn’t close due to frame been pushed out buy skirting, Fixed
4 water damage to ceiling panel in second bedroom, replaced
5 water damage again this time we have water running down outside wall in wardrobe,
6 squeak in floor in kitchen, not fixed. Another Ingleton owner has same problem in the same place,
7 kitchen draw didn’t close, Fixed
8 window handle broken, Fixed
9 living area carpet cut too short, Fixed
10 kitchen window not square handle hits frame when opening and closing, not fixed
11 shower screen not sealed at bottom water leaks on to floor, partly fixed
12 bathroom sink cabinet laminate wood strip coming off, not Fixed
This is just some of the problems we are waiting for ABI to come out and look at some of the problems. Customer care really not that good and no way to phone them to to talk to it as to be through the site. My advice if you really want a ABI is to check everything before accepting it.

Having bought the Static in 2021 we looked forward to some comfortable holidays after years towing a caravan. The first issue was the doors not opening correctly which we were told was down to initial siting and we should leave the static to settle for a few months. The doors were adjusted but still stick occasionally, our MAJOR CONCERN has been the failure of the gas struts to the king size bed. Salop leisure assured us we were covered under the three year warranty, however ABI had different ideas and said the parts should have failed sooner ( this information came via Salop not ABI directly ).
We were quoted to replace the gas struts and the whole bed surround a price of £280.00 plus vat.
Do warranties mean anything anymore or does the whole caravan industry treat customers with disdain once they have paid up ?
I WOULD NOT RECOMMEND ABI to anyone.

I have given ABI one star as could not give it zero.
I would advise all potential buyers to avoid ABI caravans like the plague.
The after sales are a joke.
They use 3rd rate appliances which are not quality checked

Abi St David. Paint on roof peeling off in large sheets. Laminate peeling off kitchen doors and furniture. Other Abi St Davids on our site also have badly peeled roofs, obviously the paint used was not fit for use.

My Wife and I bough a new 2022 ABI Beaumont Caravan/Lodge based in Northumberland. Well over 100k, the main door seal did not seal correctly. Letting in cold air and some rain. The paint chips easy it’s covered In chips. The patio doors didn’t lock, the bath tap is thermostatic controlled, it gives out only warm water, it’s to cold to use in the winter. The main bath overflow rubber seal was twisted therefore flooded the bath. All of these were hard to detect and the site staff have been poor addressing the issue (Not ABI staff). Contacting ABI directly now. Harrision holiday staff have not acted on the issues and ABI say contact the Park staff?? Chicken and egg!

Bought an abi new horizon 2018 only had it a year and we have been experiencing damp smell and damp patches in living area and bedroom, every set of curtains were full of black mold ,the maintenance manager agreed that it was damp and that he couldn't fix it ,
Abi have been out twice , there first report have said its condensation although we have never had and wet windows on the second report they have said its because we put an owl on the roof that's no were near he damp patches
So after a year I'm still no further on and still have my damp caravan
Abi need to sort this

I have an ABI Malvern 2013 static caravan. When this was 5 years old the interior laminate started to blow, fortunately I was able to purchase replacements direct from ABI.
Now the covering on one side of the roof is peeling off apparently this started 2 years ago but we did not notice and is now near on completely stripped. The caravan repair company said it was sun damage.
I contacted ABI who said the replacement panels would not have any guarantee but the problem should not happen again as they have changed supplier, so does this mean the originals were not fit for purpose? How do you keep a caravan out of the sun and all surrounding caravans are in tact. I appreciate my caravan is 10 years old but experiencing problems that are not wear and tear after 5 years does seem like poor quality.

Purchased an ABI Caravan brand new in 2018. It was fitted with a Beco integrated fridge freezer. After just 4 years of limited use the fridge failed. Both ABI and Beco proved absolutely useless to help in any way to get it repaired. They just say it’s out of guarantee. !!!
Beco authorised agent condemned it as it was leaking refrigerant. The unit was in like new condition but we were forced to buy a replacement unit. Needless to say we didn’t buy Beco. We were in contact with ABI on Facebook Messenger. They promised to look into it with their warranty department but never even got back to us. For such a large company the customer service is atrocious.

This is more of an updated my original post as the same title which is in the 3 stars review.
I have now regraded as 5 stars, all the jobs have now been done by ABI and the Holiday Resort and we are happy with the results, taken about 6 months to sort out and I do feel a lot of the problems should of been picked up before leaving the factory. The design and interior colours are spot on for us. Now looking forward to spending more time in it.

I just purchased a 2023 ABI Ambelside and couldn't be happier. It is built so well, even the park owner was blown away by it. As one man said to me 'it is more like a bungalow than a mobile'. So it is 10 out of 10 from us, couldn't recommend ABI enough. And also for those who are having difficulties with parts etc I would expect the dealers you got it from to sort that for you. I know for sure that Harry Farrell & Sons in Rathcoole in Dublin would sort anything I had a problem with but thankfully I have none.