Abundance Investment Bewertungen 

Antwort von Abundance Investment

17. Dez. 2024

Hi Ben,

Sorry to hear you were having issues when trying to complete the investor questionnaire prior to your first investment on Abundance.

We've not had wider reports of technical issues with the questionnaire, so please do get in touch at support@abundanceinvestment.com and our team can do some investigating to see what might have been causing the issue for you.

The Abundance Team

Antwort von Abundance Investment

17. Dez. 2024

Hi Carry,

Thank you for taking the time to leave a review. We're sorry to hear you've had a poor experience investing with us.

On Abundance you can choose to invest in two categories of investment - higher risk investments from companies, or lower risk investments from councils. You can read more about Abundance’s role in relation to our company investments here (https://help.abundanceinvestment.com/en/articles/3947968-our-role-over-the-life-of-an-investment) and our role in relation to council investments here (https://www.abundanceinvestment.com/legal/loan-disclosures).

We have always maintained rigorous due diligence procedures to ensure that the investments offered on our platform meet the highest standards of transparency, legality and financial sustainability - that level of due diligence has not changed. Our extensive due diligence is done in advance of a company raising funding through Abundance and typically takes months to complete. However our due diligence process does not mitigate the risks that can affect an investment - so we make sure there are clear risk warnings throughout the process of choosing to invest on Abundance.

We have worked, and will continue to, to support all of the companies funded on Abundance that have struggled in recent years, but our role is limited. As an investment platform only, our role once an investment has closed is largely an administrative one, and we do not manage the businesses or have a direct oversight role. We remain in regular contact with each of the companies that have raised money on Abundance, particularly those that are facing challenges. We ask all of the companies to provide 6-monthly updates to investors, or more regularly if there is material news. For companies in administration, unfortunately this can be a lengthy process with limited material news for periods of time, however as soon as there is a material update for investors we ask the administrator to provide one.

Please get in touch with our support team if you have any questions about your investments and the current status of returning money to investors.

Kind regards,
The Abundance Team

Antwort von Abundance Investment

17. Dez. 2024

Hi Helen,

Thank you for leaving a review and providing feedback. I will pass your feedback regarding our marketplace and the process of investing in multiple instalments across to our product team to consider for future developments.

Kind regards,
The Abundance team

Antwort von Abundance Investment

17. Dez. 2024

Hi Judith,

Thank you for taking the time to leave a review. You have spoken to our customer support team about this issue but we just wanted to reply here too. Unfortunately, while you made a deposit into your Abundance account at the time, you did not then invest the money into the investment you wanted.

We appreciate the frustration this has caused and are glad to see that you have now been able to invest the money. We have taken on board your feedback and we will be working to make it clearer in the future the steps required to confirm your investment when making your first deposit.

Kind regards,
The Abundance team

Antwort von Abundance Investment

22. Nov. 2024

Hi Sheila,

Very sorry to hear you found the process of making your first investment on Abundance confusing - that's obviously not our intention and we want to make it as smooth as possible.

I can confirm your investment has been made, so there is nothing further you need to do. As some of the steps are only required for your first investment on Abundance, you should find the process quicker for any future investments you choose to make.

I will get in touch directly so we can better understand what went wrong for you and see how we can improve our process.

Yours faithfully,

The Abundance Team

Antwort von Abundance Investment

17. Dez. 2024

Hi Jon,

Thank you for taking the time to leave a review. We're sorry to hear you've had a poor experience investing with us.

On Abundance you can choose to invest in two categories of investment - higher risk investments from companies, or lower risk investments from councils. You can read more about Abundance’s role in relation to our company investments here (https://help.abundanceinvestment.com/en/articles/3947968-our-role-over-the-life-of-an-investment) and our role in relation to council investments here (https://www.abundanceinvestment.com/legal/loan-disclosures).

Our council investments are lower risk investments and therefore the rate of return will be lower than our company investments - you can learn more about the lower risks of our council investments here:
https://www.abundanceinvestment.com/councils/risks-of-lending-to-councils

We have always maintained rigorous due diligence procedures to ensure that the investments offered on our platform meet the highest standards of transparency, legality and financial sustainability - that level of due diligence has not changed. Our extensive due diligence is done in advance of a company raising funding through Abundance and typically takes months to complete. However our due diligence process does not mitigate the risks that can affect an investment - so we make sure there are clear risk warnings throughout the process of choosing to invest on Abundance.

There is no doubt that the last few years have been very challenging for many businesses, including those companies that have raised money on Abundance. We have seen those companies that had recently raised funding and were still building when the pandemic struck hit particularly hard. It was not so much the immediate challenges of the first lockdown, but those created by subsequent lockdowns and the aftermath as economies around the world got back to work – leading to severe shortages of some materials and labour, in turn driving higher prices (sometimes 20-30% higher and more). Russia’s war in Ukraine and Brexit added to rising prices (the war particularly impacted energy prices) giving no reprieve to those companies already hit by the constraints the pandemic created. Investors in those companies have unfortunately suffered as a result.

We have worked, and will continue to, to support all of the companies funded on Abundance that have struggled in recent years, but our role is limited. As an investment platform only, our role once an investment has closed is largely an administrative one, and we do not manage the businesses or have a direct oversight role. Please get in touch with our support team if you have any questions about your investments and the current status of returning money to investors.

Kind regards,
The Abundance Team

Antwort von Abundance Investment

17. Dez. 2024

Hi Simon,

Thank you for taking the time to leave a review. We're sorry to hear you've had a poor experience investing with us.

On Abundance you can choose to invest in two categories of investment - higher risk investments from companies, or lower risk investments from councils. You can read more about Abundance’s role in relation to our company investments here (https://help.abundanceinvestment.com/en/articles/3947968-our-role-over-the-life-of-an-investment) and our role in relation to council investments here (https://www.abundanceinvestment.com/legal/loan-disclosures).

Our council investments are lower risk investments and therefore the rate of return will be lower than our company investments - you can learn more about the lower risks of our council investments here:
https://www.abundanceinvestment.com/councils/risks-of-lending-to-councils

We do not charge any fees to investors, but do charge fees to the companies and councils that raise money on Abundance - a fee for supporting them to raise the money on Abundance, and then an ongoing administration fee over the life of the investment. Our fees are disclosed to investors on the 'Key Terms' page of each investment and in the Offer Document for company investments.

We have always maintained rigorous due diligence procedures to ensure that the investments offered on our platform meet the highest standards of transparency, legality and financial sustainability - that level of due diligence has not changed. Our extensive due diligence is done in advance of a company raising funding through Abundance and typically takes months to complete. However our due diligence process does not mitigate the risks that can affect an investment - so we make sure there are clear risk warnings throughout the process of choosing to invest on Abundance.

There is no doubt that the last few years have been very challenging for many businesses, including those companies that have raised money on Abundance. We have seen those companies that had recently raised funding and were still building when the pandemic struck hit particularly hard. It was not so much the immediate challenges of the first lockdown, but those created by subsequent lockdowns and the aftermath as economies around the world got back to work – leading to severe shortages of some materials and labour, in turn driving higher prices (sometimes 20-30% higher and more). Russia’s war in Ukraine and Brexit added to rising prices (the war particularly impacted energy prices) giving no reprieve to those companies already hit by the constraints the pandemic created. Investors in those companies have unfortunately suffered as a result.

We have worked, and will continue to, to support all of the companies funded on Abundance that have struggled in recent years, but our role is limited. As an investment platform only, our role once an investment has closed is largely an administrative one, and we do not manage the businesses or have a direct oversight role. Please get in touch with our support team if you have any questions about your investments and the current status of returning money to investors.

Kind regards,
The Abundance Team