ACOC Getaways LTD Bewertungen 

9
•
TrustScore 4 von 5

4,2

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Unternehmensdetails

  1. Ferienhausvermietung
  2. auch in
  3. Ferienunterkunftsvermittlung
  4. Ferienwohnungsvermietung
  5. Hausverwaltungsunternehmen
  6. Immobilienvermittlung

Vom Unternehmen geschrieben

ACOC Getaways is a family-run holiday letting and caravan management company offering professionally managed holiday homes across England and Wales. We have a growing collection of 40+ holiday homes, including caravans, lodges, chalets and cottages, with properties in beautiful locations including New Quay, Borth, Porthmadog and the Cotswolds. For us, ACOC Getaways is about more than simply finding somewhere to stay. We want our guests to feel confident about who they are booking with, know exactly what to expect when they arrive and have someone there to help if they need us. Small enough to stay personal One of the things we're most proud of is that we've grown without losing the personal service that ACOC Getaways was built around. We're big enough to offer a fantastic and growing choice of holiday homes, but still small enough to know our properties, our owners and many of our returning guests personally. When you contact ACOC Getaways, you're dealing directly with a small family business. There's no huge call centre and no being passed endlessly between departments. We believe good communication, honest information and being approachable make a huge difference when you're trusting someone with your holiday. Holidays you can book with confidence Our properties range from cosy coastal caravans to spacious lodges and cottages, with options for families, couples, groups, pet-friendly stays and guests looking for accessible accommodation. Every property is individually presented and accurately described so you can choose the accommodation that's right for you. Properties are professionally cleaned and prepared for guests, with ongoing checks and support helping us maintain the standards we expect across the ACOC Getaways collection. From your first enquiry and booking through to your stay and departure, our aim is to make the whole experience as straightforward and stress-free as possible. Supporting holiday-home owners too Alongside helping guests find great places to stay, we work directly with holiday-home owners who want reliable and flexible support with their property. Our services range from advertising and booking support through to full holiday-let management, including marketing, guest communication, booking management, cleaning coordination and ongoing property support. Owners can choose the level of help that suits them, with packages ranging from free options up to a maximum 15% commission for full management. There is no joining fee, and our focus is on building long-term relationships with owners through transparency, communication and dependable support. Trust matters to us Whether you're booking a family holiday or trusting us to help manage your holiday home, we know that you're putting something important in our hands. We don't take that lightly. We're committed to being honest about our properties and services, dealing with problems fairly when they arise and continually improving what we offer. We also genuinely value feedback from our guests and owners. Reviews don't just help future guests decide where to stay — they help us understand what we're doing well and where we can do even better. Our aim is simple: great holiday homes, reliable management and the friendly, personal service you'd expect from a family-run business. ACOC Getaways — big enough to offer choice, small enough to keep it personal.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

9 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
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4,2

Alle Bewertungen

(9)

9 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Wonderful experience with ACOC in New Quay

Wonderful experience with ACOC getaways, from booking right up until the end. The host was great at communicating and great prices too. The holiday itself was incredible, there's nothing that hasn't been considered in the caravan - right down to small details like condiments and toiletries that often get forgotten. The caravan itself was immaculate, well presented, homely, clean, well thought out with every need considered. New Quay is absolutely beautiful, we saw some dolphins, enjoyed afternoons in the harbour, the beaches are beautiful too. Would definitely go back and will use ACOC getaways again as they made our holiday perfect in every way ❤️

17. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Just got back from a lovely holiday in…

Just got back from a lovely holiday in New Quay wales. Beautiful caravan and stunning views. Booking with Clare was faultless , any questions are answered straight away and any problems also dealt with quickly . Can’t recommend this company enough . Will definately book again . Thank you

21. August 2026
Bewertung ohne vorherige Einladung
ACOC Getaways LTD-Logo

Antwort von ACOC Getaways LTD

Thank you for your wonderful review I really appreciate, it was lovely to meet you all x

Bewertet mit 5 von 5 Sternen

Would highly recommend this company

We had a lovely weekend at Brecon 2 at Quay West. Stunning, private location with outstanding views. The caravan was clean and homely. We had a dog friendly caravan, no smells on arrival, in fact you could tell a conscious effort had been made to ensure it smelled nice. As for Acoc Getaways, we had everything we needed from them, well informed, contact details for any issues, caravan as advertised. We didn’t have any problems so didn’t need to make contact, but we know that they were close to hand and on the site during our stay. Thank you for a lovely weekend away, would highly recommend.

21. August 2026
Bewertung ohne vorherige Einladung
ACOC Getaways LTD-Logo

Antwort von ACOC Getaways LTD

This is a lovely review so thank you! The view from this caravan is something else, isn't it?! I am so glad you had a lovely stay x

Bewertet mit 5 von 5 Sternen

17/08/26(5 night stay)

17/08/26(5 night stay)
We had a lovely stay with ACOC Getaways. Communication was excellent from start to finish, Claire was always on hand to answer any questions we had.

We stayed in Preselli 23, which is dog friendly and was great for us, although dogs got excited seeing people walking by. The caravan was clean, comfortable and situated in a lovely spot at the top of the hill. It was only a short walk to the amenities, and we especially enjoyed the excellent sea views in the distance.

We had a really enjoyable, relaxing stay and would happily recommend ACOC Getaways to others. We would definitely stay again if visiting area in future.

Hope you were happy with how clean we left the caravan.

17. August 2026
Bewertung ohne vorherige Einladung
ACOC Getaways LTD-Logo

Antwort von ACOC Getaways LTD

The caravan was spotless thank you! We are so glad you had a lovely stay. Thank you for taking the time to leave us a review xx

Bewertet mit 2 von 5 Sternen

A very disappointing caravan holiday.

We booked a caravan holiday in new quay wales through Claire. Claire was very quick with her responses however we felt let down with the service provided. This was not Claire's personal caravan.
However on arrival to the caravan disappointment hit as soon as we opened the door. The fousty damp smell was awful so we opened all windows and doors to air the caravan out. The mattress protectors had mould on them the curtains were mouldy. The main bedroom mattress was stained and mattress protector ripped. A concrete slab would have been comfier than the mattress. The sink had not been cleaned in the toilet room there was still toothpaste and hairs in it from previous people. Wee on the toilet seat. The air fryer legs had old fat/lard at the bottom of them the chopping board was dirty. The microwave was rusty inside. The kitchen bowl was stained and dirty. A sponge and cloth had been left for washing up that again should have just been binned. Washing up left on the draining board. The list went on. As a family of 5 with 2 children with additional needs I did not expect to pay to go on holiday to clean someone's mess. The owner offered to send a cleaner if one was available but I had already cleaned the caravan at this point. Or to leave there and then to get a refund, having 2 children with additional needs this was not possible as they were already both very disregulated and it was later in the evening by the time we had travelled just under 3 hours to get there. Passes were offered for entertainment as an apology. Which were given to us as friends and family passes. Which the owner said were worth £100. However these went unused except for a bottle of milk in the shop as we had to leave early as the mould had upset my daughters asthma and we couldn't get rid of the fousty damp smell. A very disappointed break that was so very much need. 2 stars given for the view and beautiful beach.
I have photos of the condition of the caravan and the issues stated. If the curtains had been washed but were still covered in mould, I'm not sure why they would have been put back up in a caravan rental.

1. Mai 2026
Bewertung ohne vorherige Einladung
ACOC Getaways LTD-Logo

Antwort von ACOC Getaways LTD

Thank you for your feedback. As we spoke extensively over the weekend regarding these concerns, I am aware of the issues you raised and disappointed that you feel this way following the support offered.

I’d like to clarify a few points. This is an older caravan and is advertised as such, with photos reflecting its condition. During warmer weather, caravans can heat up very quickly when closed, which can sometimes cause a temporary musty smell, but this is not indicative of active mould. The caravan had been cleaned prior to your arrival; however, I do acknowledge that a maintenance contractor attended earlier that day and unfortunately did not leave the facilities in the condition expected. For this, I sincerely apologise.

As soon as you raised your concerns, both myself and the owner made every effort to support you and resolve the situation promptly. A professional cleaner was offered immediately, along with complimentary entertainment passes to the value of £256, and a full refund. Despite these options, all were declined at the time. I remained in regular contact throughout the weekend, and as explained, while the property was booked through us, it is managed by the owner; however, I still personally dedicated the weekend to trying to resolve matters for you.

Following your departure, an independent inspection was carried out. While some of the points you raised were noted, it was confirmed that the marks on the curtains were staining remaining after washing rather than active mould. A damp test was also conducted, with no damp detected in the rooms, curtains, or mattresses. The microwave is older and does show some cosmetic deterioration internally; however, it had been cleaned.

Given that a full refund, professional clean, and goodwill gestures were all offered, I am sorry that we were unable to reach a resolution that met your expectations.

I truly regret that your break was cut short, especially given your family circumstances, and I am sorry we were unable to turn things around for you during your stay.

Your feedback has been taken seriously, and further steps have already been put in place to prevent a recurrence.

Bewertet mit 5 von 5 Sternen

December at Dune View

Great modern spotless caravan at Searivers.
Everything you’ll ever seem to need is provided.
Cozy and warm perfect for a winter break.
Bright and vibrant for sunny days.
Great hosts.
Comfy big beds. Plenty of Kitchen gizmos.
Even a Christmas tree and decorations provided for a December break.

20. Dezember 2025
Bewertung ohne vorherige Einladung
ACOC Getaways LTD-Logo

Antwort von ACOC Getaways LTD

Thank you for your wonderful review, we are so glad you enjoyed your stay! We look forward to hosting you again in the future. ACOC Getaways

Bewertet mit 5 von 5 Sternen

Stayed at Dune View, a hidden gem

Stayed at Dune View, Ynyslas. Spotless van with a lovely homely feel, spacious and all the kit you need to cook dinner. The location is amazing, great for walking and bird spotting , the beach is beautiful, And the night sky, wow!!!! I had to work for a couple of days, so having great Internet connection was fantastic. Will definitely be back

4. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We spent 5 days in Pressili 5 over…

We spent 5 days in Pressili 5 over looking New Quay in Wales and had a wonderful time throughout. Communication with Claire was excellent, directions and check in instructions were perfect and the caravan not only feels like a huge me from home but it also feels spacious, clean and cosy.
The beds were so comfy, we slept really well and to wake up to a fresh bean to cup coffee which we enjoyed over looking the view across the bay was the icing on the cake of a perfect breakfast. We will be back again. This place is perfect for couples and families alike.

27. Oktober 2025
Bewertung ohne vorherige Einladung

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