Adultsmart Bewertungen 225

TrustScore 5 von 5

4,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Was a little worried after seeing the reviews on here, especially as there was no recent ones. However, I went ahead and purchased 2 items. There was an issue with one of them, but this was sorted o... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Thank you for high quality products that were easy to choose thanks to clear descriptions. Delivery was within expected timeframes and used my usual delivery man (Australia Post) and were in discreet... Mehr ansehen

Bewertet mit 5 von 5 Sternen

A young woman helped me find a product to meet my needs. She was extremely helpful in that she asked her manager for assistance as my query was an unusual one. I left my contact details and sure enou... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Thousand thanks across the world for an excellent vaginal hook, your gifts, a fast shippment and a first class packing. Hook came in as shown in video: with case for perfect storage and transport, top... Mehr ansehen

Unternehmensdetails

  1. Sexshop
  2. Geschäft für Dessous und Reizwäsche
  3. Sexspielzeugladen

Vom Unternehmen geschrieben

With thousands of sex toys to choose from, Adultsmart is Australia's top adult online store. Now offering affordable, trackable international shipping, its popularity is growing fast. With an updated system and streamlined operating process, we provide some of the best prices and product quality available. All orders ship discreetly, with no company details on the package, and in many cases, orders are sent the same day. Everything shown on the site is in stock, so you can expect fast delivery without the wait. Experience the enhanced Adultsmart shopping experience today!


Kontaktinformationen

4,9

Hervorragend

TrustScore 5 von 5

225 Bewertungen

5 Sterne
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Bewertet mit 5 von 5 Sternen

Safe, bonafide store

Was a little worried after seeing the reviews on here, especially as there was no recent ones. However, I went ahead and purchased 2 items. There was an issue with one of them, but this was sorted out quickly and efficiently. Postage was fast. Highly recommend. Thank you.

13. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very disappointing

Very disappointing. I bought a chastity device and it came in a zip lock back - no proper packaging at all so I don’t even know if it is new or second hand. It didn’t look clean or new either! 😡I wouldn’t recommend buying through this company ever again.

18. Mai 2021
Bewertung ohne vorherige Einladung
Adultsmart-Logo

Antwort von Adultsmart

Policy Violation: Misleading and Inaccurate Content

The review by "customer" reflects dissatisfaction with Fastway Couriers, a third-party delivery service, rather than Adultsmart’s products or customer service. Trustpilot’s guidelines specify that reviews should reflect experiences with the business itself, not unrelated third-party service providers. This review’s focus on delivery issues beyond our control unfairly attributes accountability to Adultsmart, misleading potential customers about our service reliability.

Grounds for Removal:
Misleading Content and Inaccuracy: The review is misleading as it primarily criticizes Fastway Couriers for the delivery delay, which is outside of Adultsmart’s control. We took proactive steps to contact Fastway on behalf of the customer and offered a redelivery solution to ensure the order reached its destination. The review unfairly holds Adultsmart accountable for third-party courier delays, misrepresenting our role and service quality.
Potential Reputational Harm: By attributing third-party service failures to our business, the review could harm our reputation despite our documented attempts to resolve the delivery issue. Under Australia’s Defamation Act 2005, statements that unfairly harm a business's reputation by misrepresenting accountability for third-party actions may warrant correction or removal. This review shifts unwarranted blame onto Adultsmart, creating a negative impression that is factually unsupported.
Supporting Documentation:

Internal records show that Adultsmart made every effort to assist the customer, including repeated contact with Fastway Couriers and offering a redelivery at no additional charge if the package failed to arrive.
After receiving similar feedback, Adultsmart has since transitioned to Australia Post E-Parcel to improve delivery reliability, further demonstrating our commitment to customer satisfaction.
Request for Review Removal We request that Trustpilot remove this review, as it inaccurately portrays Adultsmart’s service due to delivery issues solely caused by a third-party provider. This review misleads other customers about Adultsmart’s accountability and does not meet Trustpilot’s standards for fair, business-relevant feedback.

Bewertet mit 3 von 5 Sternen

picture is different to the product.. sorry!

I ordered the 'Spiked Metal BDSM Collar' from this website. Living in the UK i couldn't find one like it anywhere apart from Australia, as i loved it so much i ordered it. I had to chase up dispatch via live chat but my order was dispatched a few hours later. It arrived quite quickly to be fair which i was pleased about. When i opened the parcel, i was a little disappointed. while i love the collar, it isn't the same collar in the pictures. the spikes are longer in the picture and the spikes are even distance apart, as in where the hinges are but the collar i received the is a much bigger gap where the hinges are. Had i known this, i probably wouldn't have ordered if I'm honest, i fell in love with the picture so naturally i was disappointed. please update the picture on your site.

16. März 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Adultsmart delivered undamaged from 14,200 km away

Hello,

Trustpilot invited me to write a review on March 11, 2018. I didn't write one then, but while shuffling through my old e-mails I found the invitation, so I decided to write a review of the Adultsmart parcel I received on March 9, 2018, almost one year ago.

I don't have the receipt of what I ordered, but I believe I ordered two (2) stainless steel balls, and other stainless steel accessories. These were heavy, dense items, whose qualities were excellent. (I had previously ordered from a different vendor similar balls, whose claimed stainless steel turned out to be chrome plating over base metal. The vendor did refund my money, I'm glad to say. I didn't have this problem with Adultsmart's balls.)

To deliver these dense, heavy items, the good people at Adultsmart bubbled wrapped them well and placed them in a heavy cardboard box, which was over-wrapped with a plastic bag and secured with broad red tape, with "FRAGILE" boldly printed in black type. I suppose you can say the 3 KG parcel was more than adequately packed for me to receive undamaged, 8823 miles / 14199.24 km / 7666.98 nautical miles away, which is the distance from Auckland, NZ to Brooklyn, NY, USA. A rather long way to travel, yes?

It was sent from NZ through their Postal Service by EMS and delivered by "my" Postal Service, the USPS. I liked how discretely the parcel was plainly labeled. I also liked how Adultsmart employees described the contents as a "TOY." How innocent, though I believe Customs probably X-rayed the box, as it didn't appear opened, else it would've been resealed with an "Inspected by customs" label affixed.

How do I know all these details? Simple. I still have the box from March 9, 2018, when I received it. And I've played with the "TOY" since. (A review will be forthcoming.)

All in all, I was very satisfied with how my stuff was delivered. And I was also mostly satisfied with their customer service, especially when an employee helped clarify a payment problem.

In the grand scheme of things, one year is hardly a "rounding error." But after one year, the good service and quality items I received from Adultsmart still resonant well with me. I will (and have) buy from them again.

Thank you for reading my review. It was a pleasure to have written it.

25. Februar 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Adultsmart is an excellent store to deal with

Adultsmart is a great company to deal with, pleasant helpfull staff and excellent products. Their products have always worked as they should and were of high quality construction. I have been dealing with them for several years and have never had a problem. As an example I purchased a warrior penis cage which I have been using now for over two years. The product fits my member snugly with no pain or discomfort. It has enhanced my erection strength and length of time maintained, increases pleasure for my partner whilst we engage in love making and is a delight to wear. I will continue to deal with adultsmart.

Please feel free to email me ....bee sea kay 77 double you at G male dot com

Roy Galloway
Sydney

22. Oktober 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

More than happy.

Prompt delivery, correct item as ordered and hassle free online process. Thank you. Will shop with this company again, no problem

3. April 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Adult Item Purchase.

Recently, I purchased some items. I found quality, price and service was excellent. Delivery was packaged well, fast and completely discreet.
I would thoroughly recommend. 👍🏼

6. März 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Adultsmart were a a great help in the…

Adultsmart were a a great help in the selection of this cage and after purchasing I had it within a week.
There was a problem with the tolerances on the locking shaft and upon contact they sent out a new one no questions asked.
I now wear this cage daily and is weighty enough for you to always know its there..

21. Februar 2018
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

One item doesn’t work

One item doesn’t work. Please have option to leave parcels at the door instead of postal pick up if not home. That causes a major inconvenience. Otherwise all ok

10. Februar 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Happy Custmer will buy again

Hugest variety of BDSM Steel products and service was great too, only wish courier company wasnt so lazy, products good quality and i was happy with the prices too. Will tell my friends and buy again.

6. Februar 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Prompt and efficient

The website was easy to navigate and the actual process involved in purchasing and arranging delivery of the goods was quick and painless.

The delivery time was quicker than quoted (I thought they were being optimistic with their quoted time) and was a very pleasant surprise, particularly as it was over the festive season.

30. Jänner 2018
Bewertung ohne vorherige Einladung

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