Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Website won't load properly Won't answer the phone Won't answer WhatsApp No way to contact them All I can find is that they don't tolerate abuse from customers, I find this is only mentioned by... Mehr ansehen
Very helpful customer service, even organised a video call with myself and an engineer to find the stop tap outside my property. Also the team that was sent out to install my water meter were great an... Mehr ansehen
Unternehmen hat geantwortet
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Kontaktinformationen
Tamblin Way, AL10 9EZ, Hatfield, Vereinigtes Königreich
- affinitywater.co.uk
3,4
Akzeptabel
2185 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Antwort von Affinity Water
Hi Peter, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Becky
Antwort von Affinity Water
Hi, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Please call us on - 03453572407, so we can look into this further. - Becky
Paying so much money for a one bed flat…
Paying so much money for a one bed flat water bill and there is nothing I can do about it.
17. September 2026
Antwort von Affinity Water
Hi Miss Geary, I am sorry to hear this. I have requested for someone within our billing team to give you a call at some point next week so we can look into any available options for you. I hope we can help with this. - Becky
Useless staff
Useless staff . Have no clue what they are saying on the phone. Lack of experience. Wasted my time.
6. Juni 2026
Antwort von Affinity Water
Hi Mr Dhar, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience. Please can you contact us so we can try again with resolving your query. - Becky
Great services and billing hassle free.
17. September 2026
Antwort von Affinity Water
Hi Rajeshkumar, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Criminals ,You flood our rivers and seas with…
You flood our rivers and seas with sewage, overcharge us for a basic a commodity, your directors take huge dividends whilst we struggle with the cost of living. Also you have bodged a water meter installation and expect me to be happy with it. As far as im concerned you are criminals. Also your new app is absolute rubbish and I cant even log in. I would suggest to stop fishing for good reviews and get on with sorted out lower prices, less water leaks and most importantly stop polluting our water system.
17. September 2026
Antwort von Affinity Water
Hi Rob, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Please be in touch soon to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Holly
Given up trying to get them to bill me
Given up trying to get them to bill me, have provided full and complete information on many occasions over years (!) but they still can't seem to get their act together. Quite unbelievable and I hate to think how this reflects on everything else they do?!
17. September 2026
Antwort von Affinity Water
Hi Nigel, I am truly sorry to hear this and appreciate you bringing this to our attention. Please can you give us a call on - 03453572401, or you can whatsapp us on - 07745659300. Apologies again for this, I hope we can get this sorted for you. - Becky
I moved home and I joined Affinity…
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months and instantly issued the first bill, even if I wasn't even moved in. The monthly pay they ask me to pay for the next 6 months is double the price I used to pay before. I totally understand the payment plan, but I think it would have been best to watch a couple of months before and see how much water we consume as we have a water meter, and then set a plan.
21. August 2026
Antwort von Affinity Water
Hi Cristina, thanks for taking the time to leave this review. I have asked for someone from our billing department to give you a call at some point next week to discuss this further. - Becky
Rubbish online use... helpful people.. useless…site.. wouldn't recommend to anyone
Took 10 day's to get my email address recognised, and my online account still shows as closed very poor show by a large company can't get biometric login, your online account is stone age..worse it doesn't work..👎
10. August 2026
Antwort von Affinity Water
Hi Martin, I am so sorry to hear about this. We are aware of these issues and have a team working hard to get this resolved. We apologise for any inconvenience caused by this. - Becky
Very fast response and professional…
Very fast response and professional team that explained clearly what the best course of action to take and why
3. September 2026
Antwort von Affinity Water
Hi Peter, thank you for your lovely review. We're so pleased to hear you had a great experience with us. - Becky
Antwort von Affinity Water
Hi Mohamed, thanks for taking the time to leave us a review. It's wonderful to hear you had a good experience with us! - Becky
Antwort von Affinity Water
Hello Mrs Marin, I am so sorry you feel this way. Please feel free to contact us so we can look at all the available options for you, however i have asked someone from our billing department to give you a call sometime next week to discuss this further. - Becky
amazing services
17. September 2026
Antwort von Affinity Water
Hi Sidra, thank you for your review. We're glad we could help and that your experience with us was a positive one. - Becky
Account
Can’t get into account, have called twice to get registered, have been told this will take 14 working days to get a response last month and this month. Agent was also not able to give me an estimated quote for my DD each month
16. September 2026
Antwort von Affinity Water
Hi Miss Ingles, I am sorry to hear this, please call us again on - 03453572401, or whatsapp us on - 07745659300, so we can look further into this for you. - Becky
I can’t check my bill and my account is…
I can’t check my bill and my account is locked
17. September 2026
Antwort von Affinity Water
Hello Vahid, I am so sorry to hear this. Please can you contact us on - 03453572401, so we can discuss this further and come to a resolution for you. - Becky
Antwort von Affinity Water
Hi Adrian, thank you for your lovely review. We're so pleased to hear you had a great experience with us. - Becky
A VERY SATISIFIED CUSTOMERWhenever i have had cause to contact…
Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that is going to happen next.I have no hesitation when I recommend AFFINITY WATER to my friends and colleagues.THANK YOU.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Affinity Water
Hi Margaret, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Becky
Very efficient and knowledgable
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Affinity Water
Hi Margaret, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Great service
Very helpful customer service, even organised a video call with myself and an engineer to find the stop tap outside my property. Also the team that was sent out to install my water meter were great and quick to sort it out. Very pleased with the service!
28. Mai 2026
Antwort von Affinity Water
Hi Bogdan, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Freya.
Had same account for years.affinity…
Had same account for years.affinity updated there system.now can’t login.reached out to them with no help at all.aftre a lot of messing around I had to set up a new account with a new email.what have they done to mess everything up.the new system is rubbish.what happened to my old account.absolute shambles.they say they reached out to me?they have not?……
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Affinity Water
Hi C E, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience.
I've reached out to you directly as we'd like to get some more information so that we can look into this and come to a resolution. We hope to hear from you soon and thank you for taking the time to share your review. - Freya.
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