Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
2,8
11 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
There are some genuinely pretty options in the women's collection. I ended up adding another piece to my basket because the styles felt wearable rather than just made for photos.
tHIS COMPANY IS A SHAM!! THEY WILL NOT TAKE A RETURN, YOU HAVE TO PAY SHIPPING BACK TO CHINA $50.. AND THEY WONT REFUND YOUR MONEY ....THEY WILL "OFFER " YOU TO KEEP THE DRESS THAT YOU WANT TO SEND BACK AND "GIVE" YOU A 15% REFUND..HOW INSULTING! i CANT BELIEVE i FELL FOR \THAT..DONT ORDER ANYTHYING!!!
Antwort von Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
I am completely frustrated. One would think order accuracy should matter for Ainsley Harlow. I trusted them by ordering a sport coat that had specific features I needed for an event. They sent something different. Now I am left scrambling. Do not make my mistake. No amount of savings is worth it when they cannot be relied upon to do the most basic things correctly.
Antwort von Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
It’s a scam.
Terrible product and they don’t cover shipping on returns. Since they’re in China, that ends up being the same cost as the item.
Antwort von Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Ainsley Harlow is a total scam. I ordered a dress for my daughter and what arrived was completely different from the photos on the website. Despite their claims on the website for "hassle-free returns" and that if the "incorrect" merchandise is sent that they will pay for return shipping, they have refused to give me my money back, instead offering as little as a 15% off the dress OR the option to pay between $40-$50 to ship it back to China. Their website lists a fraudulent UK address to make it look like you are ordering from a shop in London. Order at your own risk. I imagine that any positive reviews here are likely written by the company itself.
Quality of the garments is very poor. Customer service is infuriating - emails seem polite, but are useless. I have asked multiple times for my money back and they have refused. If you order and and are unsatisfied, you will be out of luck. They are basically stealing from customers.
UPDATE: I want to make certain folks know that the response from Ainsley Harlow below is not genuine. Had they actually wanted to assist me, they would have honored the terms regarding returns posted multiple places on their website, and not sent me a totally bait & switch dress to begin with. This formulaic response is meant to mitigate the impact of the negative reviews, not to actually help customers so don't fall for it.
Antwort von Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Wrong colors, wrong size, want customers to cover cost of returns.
Antwort von Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Purchased a “woven linen fabric” suit described as a tailored formal suit. When the suit arrived, I was very disappointed. The material was nothing like what I expected from the description. It was a very soft, stretchy, casual fabric that looked and felt much more like tracksuit/sweatshirt material than woven linen suiting. There was also no fabric-composition label inside the garment.
I contacted Ainsley Harlow to explain that the item I received did not appear to match the product description. Their customer service acknowledged my concerns about the “linen fabric and tailored finish,” but offered me either a 15% refund to keep the suit or a full refund if I returned it to their fulfillment center in China at my own expense.
After going back and forth with them for several weeks, they continued to require me to pay the international return shipping, which they estimated at approximately $40–$50 or more. They would not provide a prepaid return label.
The issue is that the product I received appears substantially different from the material and type of garment that was advertised. Carefully consider the return policy and potential international return costs before purchasing.
Antwort von Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
SCAMMY. Do not buy from this company. They are a dropshipping company and will send you an item that looks nothing like the website photo, and then force you to pay upwards of $30-$40 to send the item back, even thought their website states otherwise.
Antwort von Ainsleyharlow
Dear Customer,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with Ainsley Harlow didn't meet your expectations. We'd like the opportunity to look into this for you and make things right. Please email us at support@ainsleyharlow.com with your order number and use "Trustpilot Review" as the subject line. A member of our support team will personally review your case and do their best to resolve the issue as quickly as possible. We truly appreciate your patience and the opportunity to address your concerns. We look forward to assisting you.
Surprised by the mixed reviews. My linen shirt and suit came super quickly, and the quality is great!!
Antwort von Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
Really pleased with the quality of my order and the helpful nature of their customer support team who were able to advise on the right size for me. Good, fair prices and will return for sure!
Antwort von Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
Ordered some shirts for holiday, liked it, no complaints
Antwort von Ainsleyharlow
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Ainsley Harlow. Your kind words mean a great deal to our team, and we're thrilled that we could meet your expectations. Thank you for choosing Ainsley Harlow. We truly appreciate your support and look forward to serving you again in the future!
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