Tried to redeem to my network (Three) and the funds were deducted from my Airtime balance but were not sent to the network and it's still marked as 'pending' on the Airtime app. Contacted support but... Mehr ansehen
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Das sagen Bewerter
A great incentive! Very straightforward and easy to understand how it’s done. The rewards load up pretty quick and it is great to have the option of reducing your bill with the points or receive it i... Mehr ansehen
Unternehmen hat geantwortet
Why wouldn’t anyone join Airtime. Using the cards in your Apple Wallet automatically registers a purchase made and if the shop supports Airtime you receive a percentage of that value to your airtim... Mehr ansehen
Unternehmen hat geantwortet
There are a lot of retailers from which to choose (although I sometimes forget to check) and Airtime regularly add new ones. I always use my rewards to reduce my mobile bill and it’s very easy to do.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Kontaktinformationen
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, Vereinigtes Königreich
- support@airtime.co.uk
- airtimerewards.co.uk
3,6
Akzeptabel
5851 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
They give great rewards on your O2…
They give great rewards on your O2 bill. They also listen to you when you ask about certain rewards and reply to you.
10. Mai 2026
Bewertung ohne vorherige Einladung
Refusing to let me redeem and poor customer service
Tried to redeem to my network (Three) and the funds were deducted from my Airtime balance but were not sent to the network and it's still marked as 'pending' on the Airtime app. Contacted support but they haven't done anything and it's been 9 days since I first contacted them. Not sure if they have financial difficulties as they're not letting me withdraw my rewards (which is within their £20 per month cap).
1. Mai 2026
Bewertung ohne vorherige Einladung
The UP rewards are a joke
The UP rewards are a joke , loads of transactions don’t register, customer services are a waste of time with the scripted responses
7. Mai 2026
Bewertung ohne vorherige Einladung
Best Savings
The fact I can save money on my mobile bills is a great way of saving whilst shopping at my favourite retailers.
6. Mai 2026
Bewertung ohne vorherige Einladung
A great incentive
A great incentive! Very straightforward and easy to understand how it’s done. The rewards load up pretty quick and it is great to have the option of reducing your bill with the points or receive it in cash.
A great way to earn as you spend! Definitely recommend!
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Andreia, it’s fantastic to hear that you’re finding the app so straightforward and rewarding! We're glad the quick tracking of the transactions and flexible redemption options are working well for you.
Thank you so much for the recommendation and for being part of the community!
Great way to make money, a few annoying features
This is an great way to make money. There is an increasing number of different retailers on there which is great. I like the monthly rewards too, as an extra boost.
The thing that lets it down is the fact that there is a cap on the amount you can redeem each month - you save up money on the app and then can’t use it the way you wanted to. I understand that this could be the decision of the phone companies, but it is a problem.
There are some annoying things that just don’t need to be there - like the fact that ‘tap to earn’ purchases don’t count towards the monthly challenges. Also the fact that you have to activate flash rewards - why? I guess the idea is that they want people constantly looking at the app but it actually just frustrates people when they get a notification saying they’ve missed out on a flash reward, especially when you already use the app a lot.
Before joining, I was a little worried about the safety of my bank cards but I’ve been on there over a year and have had no problems at all - I completely trust it.
3. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Annabel, thank you so much for your detailed review and for being a loyal member for over a year! We’re thrilled to hear that you feel confident in our security and that you’re enjoying the growing variety of retailers and our monthly rewards.
We also really appreciate your honest feedback regarding our current limitations. We understand how frustrating redemption caps and the manual activation of Flash Rewards can be. We're always looking for ways to improve the user experience, and your comments regarding "Tap to Earn" integration and app notifications are incredibly helpful for our development team to hear.
Thank you for sharing your perspective, it helps us build a better experience for everyone!
Such a great way of saving to go…
Such a great way of saving to go towards your phone bill. It's amazing how much your rewards add up 👍
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Laura! We’re so glad to hear you're enjoying the rewards! It really is a great feeling to see those savings stack up. If there is anything at all we can help with, please let us know 😊
It’s an easy way to pay part or all…
It’s an easy way to pay part or all your phone bill each month, for just using your cash cards.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey! That’s exactly what we love to hear! We’re thrilled that you’re finding the app to be a seamless way to save on your mobile bills just by going about your everyday shopping. Thank you for the support and for being part of the Airtime community!
Rip off fees and restrictions
I've been using airtime for a few years now and when I first joined the rates were good and everything was fine.
Over this time the rates have started to slip, I then changed providers to ID mobile which they don't support.
I was told by them that's fine, as I can have the money transferred into my bank. So I have saved since and have £44 in my account, when I go to withdraw I can only withdraw £10 a month AND they charge £1.30 for the privilege each time.... I emailed them and was told it was to cover costs of the transfer, total rip off and rubbish.
So now I'm having to wait for over four months to get the money I earned... Guess they are happy though, earning a lot of interest on all our money by restricting our withdrawals, along side the money they make with each purchase and the insane £1.30 charge to have £10 of my rewards!!!
Don't see companies like Quidco or Topcashback do that...... Shame on you Airtime.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Graham, thank you for taking the time to share your feedback with us. We are truly sorry to hear about your recent experience and the frustration this has caused you. Please accept our apologies for the disappointment regarding our current processes and support options.
We value your long-term loyalty and we're always working on improving the app. Your comments have been passed along to our team for review. Thank you again for bringing your concerns to our attention and helping us make Airtime the best it can be.
disappointing
frequent issues with bonuses....
slow tracking...
very slow/poor customer service if you require any help
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey David, Thanks for your feedback, we’re sorry to hear you’ve had a frustrating experience.
We understand how important it is for bonuses and tracking to work smoothly, and for support to be there when you need it. We’ve been in touch regarding your query sent yesterday, with a response sent this morning, and we really hope the information provided helps resolve things for you. If you still need any further assistance, please don’t hesitate to reply to our latest message, we’re here to help and will do our best to get everything sorted as quickly as possible.
Great idea earning money off your phone…
Great idea earning money off your phone bill on everyday purchases. The most important thing that lets it down, is when you have to use the link. I would if the link would come into view. Because every time I have to use the link I scroll up and the link goes back down so cannot be used which isn’t not useful. Also have to wait 90 days (3 months). Other then these issues, yes it is a good app.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thanks so much for your feedback, we really appreciate you taking the time to share your experience. We’re glad to hear you like earning money back on everyday purchases 😊
We’re sorry to hear about the issue you’re having with accessing the link. That definitely doesn’t sound like the experience we want for our users, we have requested some account details through Trust Pilot, once we have these, we can look into your concern asap.
Regarding the 90-day wait, this is in place to allow time for retailers to confirm transactions before rewards are paid, but we completely understand that it can feel like a long time to wait. Thanks again for your honest feedback, it really helps us improve the app.
Good company!
There are a lot of retailers from which to choose (although I sometimes forget to check) and Airtime regularly add new ones. I always use my rewards to reduce my mobile bill and it’s very easy to do.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Helen, thanks so much for your positive review! We're delighted to hear you're benefitting from all of our retailer offers available. We'll keep adding more! Let us know if there is anything at all we can help with 😊
It's great
It's great, link your cards to it, add retailers, gives you money off your bill.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Kelly, thanks so much for your 5* review! We're delighted to hear how much you're enjoying using the app 🙌
If there is anything at all we can help with, please get in touch 😁
Very helpful team with good rewards…
Very helpful team with good rewards from many company,s
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Paul, thank you so much for your positive review! Delighted to hear how much you're enjoying the app and the team were on hand to support. Let us know if there is anything at all we can help with 😁
Quietly, has slipped down the drain. Sad to see.
Quietly, it is simply no longer good. I have been using it many years, no issues with having to wait a bit for the money. All of a sudden, within the last few months, changes were to made to how much one can withdraw (down from 40 to 20, really???) and, when I went to check my balance I noticed 90% of the retailers I was getting money back from has gone. Zilch, nada, nothing. No more supermarkets, less money and, given the fact that it takes ridiculously long to get it to clear, it is quite offensive.
Shame on you, changes do happen sometimes, but the courtesy of an email to let customers know it was going down the drain (basically only high end or high street stores) would have been appreciated.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Anton! Thanks for sharing your feedback, we’re really sorry to hear how disappointing this recent experience has been, especially as a long time user.
We understand how frustrating it must feel to see changes to redemption thresholds and the mix of retailers available, particularly when you’ve been used to earning in a certain way over the years. Our offers and retailer partnerships can change from time to time, and while we aim to keep a strong variety, including everyday brands, we appreciate that the current selection may not feel as valuable or relevant for you.
We also hear your point about communication. We do try to keep members informed of key updates, but it’s clear we could do better in making these changes more visible and transparent, so thank you for calling that out.
In terms of pending times, we know waiting for rewards to clear isn’t ideal, and we’re continuing to look at ways to improve this while still working within retailer validation periods.
We genuinely value your loyalty over the years and are sorry to see that recent changes have impacted your experience. Your feedback has been shared with the team as we continue to improve the app.
I recently had my credit card stolen…
I recently had my credit card stolen and it was used by the thief to buy £2179 worth of Airtime rewards, I’ve tried a number of times to contact them and alert them to the fraud but they have failed to respond to my emails and they have no phone numbers.
Well done Airtime for demonstrating that you couldn’t care less about fraud on your platform and your complete lack of care in helping me.
I’ve reported you to Essex police and action fraud and I will raise my concerns about your business practices with the FOS and department of justice and trade.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Darren, we’re very sorry to hear about your experience, we understand how concerning and distressing this situation must be for you.
Please accept our sincere apologies for the delay in responding. We have been experiencing a higher volume of enquiries than usual, which has impacted our response times. However, we fully appreciate the urgency of cases like yours and regret that we did not get back to you sooner.
We can confirm that we have replied to your email directly. If you haven’t already seen this, please check your inbox as well as your spam or junk folder.
Please be assured that we take reports of fraud extremely seriously. Your case has been escalated to our provider so that we can obtain further details, which may assist with any ongoing investigations being carried out by your bank, the police, or Action Fraud.
We are truly sorry for the concern and inconvenience caused, and we appreciate you bringing this matter to our attention.
Rewards are fake. It’s a scam.
Have saved £30 on this app. Can’t collect it or redeem it for me. Only option is to gift it to another user, a complete stranger. No way of claiming these funds for me. This suggests that this service is misleading people as it advertises as money off your mobile bill. To enforce spending remains within the app shows there weren’t actuality any genuine rewards to claim at the time. They claim to be rewarding you but they’re only holding you captive for a fake reward you can’t cash out on. Worry not, this has been sent to advertising standards agency and to tele regulator as this behaviour whilst abhorrent could also be unlawful.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey, we’re sorry to hear about your experience and understand why this would be frustrating.
The issue you’ve described, where gifting appears as the only redemption option, is not the intended experience and could be related to a technical issue within the app. You should be able to redeem your rewards yourself, so we’d like to look into this for you as a priority.
If you’re happy to, please confirm a few details via Trustpilot so we can locate your account and review this further. We've sent a request through. Once we have that, we’ll be able to investigate what’s gone wrong and help get this resolved for you.
We’d also like to reassure you that Airtime is designed to provide genuine savings, and we take concerns like this seriously.
Thank you for bringing this to our attention.
Poorly ran business, got your details now don't care
When it was working well,everything ran smoothly. Then transactions wouldn't track and the app wouldn't allow me to raise a missing transactions.
Raise a query, just take ages to get back to you and tell you to raise a missing transaction (I can't! The app won't let me!). After weeks of getting nowhere and being fobbed off I ask them to escalate to a complaint. They themselves gave a two week SLA to come back to me. Guess what? Nothing! I had to chase them up on their own complaints process and I'm still waiting to hear back from them a week on. Utterly useless where you cannot even trust what they say anymore.
Such a shame! Used to be great but gone down the pan. Avoid this company
Also don't bother asking for my details, you already have it, it's been escalated and still no one is bothering to respond, not even an empty courtesy reply like previous times .
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Abdul, we’re really sorry to hear about your experience and the frustration this has caused. We understand how disappointing it must be, especially when things were previously working well, and we sincerely apologise for the delays in our responses and for not meeting the expected timelines on your complaint.
We’d also like to clarify a couple of points that may help provide some context. Offer availability can sometimes change at the discretion of the retailers. Additionally, transactions that are missed and not reported within 45 days are unfortunately, no longer eligible for rewards, in line with our terms.
That said, we recognise that this doesn’t excuse the lack of clear communication or the difficulties you faced when trying to raise a missing transaction. We had added the missed rewards to your account when you initially contacted as a gesture of goodwill.
We’re sorry again for the inconvenience and for the time you’ve had to spend chasing this. Your feedback is taken seriously, and we are working to improve both our app experience and response times so this doesn’t happen again.
Well truly disappointed.
Well truly disappointed..
Hace your cards, and the last year keep going forward and backwards with Vicki.
Missing transactions . EBAY AND BOOTS.. Then want screenshots, 4 months is a lot of screenshots
Fed up ,will leave as I shouldn't have to stress about things that cant try and save me money.
Not got the tome or the energy when company's cant do there job properly !!
Ask trustpilot for my information .
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Denise, thank you for your review, sorry to hear you have not had a great experience. We appreciate you providing some additional details so we can review your query.
Unfortunately, some payment methods such as PayPal and Buy Now, Pay Later are not supported for tracking. You can view all eligible payment methods within each retailer tile in the app. Our team have responded to your recent email with some more information. If there is anything further we can help with, please do not hesitate to get in touch.
Good app and easy way to save more and…
Good app and easy way to save more and reduce your phone bill.
However you need to be consistent to build it up as they do monthly targets.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Susan, Thanks for your review! We’re really glad to hear you’re enjoying the app and finding it an easy way to save on your phone bill, that’s exactly what we’re here for 🙌
You’re absolutely right that consistency helps when it comes to building up your rewards, especially with monthly targets in play. They’re designed to give a little extra boost to your earnings, but every bit of rewards adds up over time too.
Thanks again for your feedback, we appreciate you being part of Airtime Rewards!
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