Just send my goods ordered would be a start. You have stolen my monies and that is not good or acceptable. I wonder how Costco will feel when they hear you are advertising their Kirkland Foil for... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Package was marked delivered but never arrived. I emailed akenz that despite being marked delivered DHL told us it wasn’t actually for my order but mixed up with someone else’s. I sent two emails with... Mehr ansehen
All in all it was good experience but still there were some limitations I’d like to mention in order (maybe) to improve your service. 1) If Arkenz is not able to ship to certain direction it shoul... Mehr ansehen
I bought a jacket from Akenz and the sizing was incorrect. I tried to contact them twice, once the day I received the jacket and the second time a week later. They haven’t responded and it’s been two... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bekleidungsgeschäft
- auch in
- Damenmodengeschäft
- Geschäft für Modeaccessoires
- Geschäft für Westernkleidung
- Herrenmodengeschäft
- Möbelzubehör
Vom Unternehmen geschrieben
Shop AKENZ online and in stores worldwide. Featured Brands include 11 By Boris Bidjan Saberi, Rick Owens, Iso.Poetism, Hamcus, Sankuanz, Astrid Andersen, Krakatau, and more. True to our Scandinavian roots we aim to continue a legacy of design and quality in craftsmanship, by building a new unique retail universe, featuring carefully curated international designer brands, offering consumers a platform for experiencing authentic designer brands within apparel, footwear, eyewear, lifestyle, accessories and furniture design.
Kontaktinformationen
108 WAI YIP STREET, KWUN TONG, 100071, Kowloon, Hongkong
- service@akenz.com
- akenz.com
1,8
Mangelhaft
35 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Das haben sich andere Leute angesehen
All in all it was good experience but…
All in all it was good experience but still there were some limitations I’d like to mention in order (maybe) to improve your service.
1) If Arkenz is not able to ship to certain direction it should be mentioned before payment. I learned that you currently don’t ship to Russia only after payment was done. That would be no problem if I could just change my shipping address. And here comes second flaw.
2) I can’t change my shipping address without canceling my order and placing a new one. This process: a) requires to attract additional money (for placing a new order) and b) freezing the money you’ve already payed (because refund takes time). Extremely uncomfortable.
3) I received my items not in full set (original fabric dust bags were not added).
14. Dezember 2022
I have a n issue with my order
I have a n issue with my order. I tried the customer service chat on your website and was ignored.
10. November 2022
Super fast shipping. Great product!
Super fast shipping! Product was as described and most importantly fits extremely well too.
16. November 2022
Delivered the wrong item and nobody…
Delivered the wrong item and nobody answers the chat or my emails
5. Oktober 2022
The item that I bought (boots) were too…
The item that I bought (boots) were too big. I purchased my normal size but they seem to run quite big. I paid almost $400 for a pair of boots that I can not wear and unfortunately because it is a sale item I cannot return them. I reached out to customer service they replied sorry and that was it. I replied again and again asking see if there's anything that can be done and I've not gotten a response. I am a repeat customer but I will no longer buy from the site again. I'm very disappointed I'm stuck with an expensive item that I cannot use.
29. Juli 2022
Quick and easy.(最高!)
I'm glad it arrived properly. I ordered it and it arrived in Japan in about a week. There are no scratches or missing items on the bag. It was my first personal import, and I couldn't find any reviews from Japanese users, so I was very worried. But it was awesome!
It's an automatic translation, so I'm sorry if it doesn't get through.
6. Juli 2022
Amazing customer service and fast…
Amazing customer service and fast shipping, will definitely be purchasing more from them soon.
28. Juni 2022
I am very happy with the purchase
I am very happy with the purchase, the size fit me and I received what I expected, however, communication about the delay in sending was disappointing
27. Juni 2022
Wonderful service.
Wonderful service.. it sucks what they're going through in their country but I got what I paid for and happy with the purchase completely!
21. Juni 2022
Wrong tracking marked delivered no response
Package was marked delivered but never arrived. I emailed akenz that despite being marked delivered DHL told us it wasn’t actually for my order but mixed up with someone else’s. I sent two emails with no response for resolution leaving me to contest the charge with my bank. Why they haven’t answered yet is crazy.
1. April 2022
Fast shipping and great quality product!
30. März 2022
I bought a jacket from Akenz and the…
I bought a jacket from Akenz and the sizing was incorrect. I tried to contact them twice, once the day I received the jacket and the second time a week later. They haven’t responded and it’s been two weeks already. Yet, I continue to receive emails from them to encourage me to purchase more items. Will not shop there again due to their terrible customer service and the off sizing of their jackets.
18. Jänner 2022
Bewertung ohne vorherige Einladung
Antwort von AKENZ
Greetings Lu, firstly we want to thank you for shopping with AKENZ. We apologize for the delayed communication and trouble you had with your new jacket. If the issue still hasn't been resolved, please send us a message with your order number and details -- we will make it right!
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