From disappointing to okay-ish…
From disappointing to okay-ish experience.
The product was delivered with a cosmetic mirror placed in a completely illogical position due to an asymmetrical design. The instructions on the website are vague and insufficient for such products, making it impossible to make an informed decision during ordering.
Instead of taking responsibility, the company hides behind unclear wording and internal “standards” that are not meaningful from a customer perspective. My complaint was rejected, and only a discount for a future purchase was offered.
As a result, I had to escalate the case via PayPal and the European consumer protection authorities. Only after that the company reacted and picked up the mirror and I got a full refund.
Summary:
Poor communication, solution after immense pressure, and little customer-oriented thinking. I would not recommend ordering from this company.
