Aldo Shoes Bewertungen 

Same issue as multiple other reviews - still waiting for a refund to be processed for faulty shoes received after an online purchase. Moral of the story - read reviews before ordering!

Ordinato scarpe in negozio fisico, poi spedite on line perché il numero non era disponibile.
Trovate su zalando dopo 15 minuti a ben 30 euro in meno,chiesto annullamento dell'ordine ma ci è stato risposto che non era possibile nemmeno rendere la differenza.
Mia moglie clientela abituale in passato non comprerà più assolutamente!
Attenzione al cliente 0 e anche altezzosi nella risposta nel negozio e via mail.
Diffidate seriamente nell'acquistare!!!

Use PayPal to avoid issues of not receiving refunds upon returning but make sure you take photos of your packages and weight is noted on Royal Mail receipt so they know what you are sending back (so they don't claim to have not received it). I know it is a hassle but their shoes are still cheaper price and nicer looking than many shoes on the market. BUT if you can deal with the hassle factor and risk of getting a bad shoe and dealing with the returns dept, then worth it I guess. Always use Paypal so can open dispute there if necessary. Also had issue with shoes not being replaced due to wear and tear But it was my son who is 14 so not sure yet if shoe or him on that one. Hard to say but a shoe should last at least 6 months one would think.

Buonasera,
Mi chiamo Rita Bianchi e lunedì pomeriggio sono stata presso il vostro store nel centro commerciale Maximo a Roma.
Ho provato una scarpa di pelle nude molto fine porto un 36/37 da sempre e il 37 era molto corto usciva il tallone. Il 38 era enorme a questo punto è sorto il problema la commessa: mi ha detto testuali parole: " non è che ha partorito e quindi ha cambiato numero(premetto il 38 era enorme). Prima considerazione essendoci rimasta malissimo in quanto argomento riservato e personale invaso da una perfetta sconosciuta vi consiglio di assumere con più criterio persone educate e non invadenti. Ovviamente poi ha aggiunto che dovevo pagare se avessi preso il 37.5 senza provarlo e poi se non andava bene fare il reso. Domanda uno: invasione della clientela a livello personale. Domanda due se uno va in un negozio e non sceglie on line le scarpe, pagarle senza provarle non ha alcun senso. Non le ho comprate chiaramente essendo rimasta mortificata dall'addetta alle vendite.
Confido in un azienda in cui ho sempre fatto acquisti e che mi diate un feedback che abbia una ragionevolezza.
Cordiali saluti
Rita Bianchi
Nb. A questa mail non ho mai ricevuto risposta. Delusione totale

Can you believe this !!
they send me faulty zip and used shoes .
how can you trust this company.
Their solution, 50% off for secondhand faulty shoes not even Exchange.
That’s happening right before my holiday now I have the hassle to return it back and search for another brand.

Now I am worried about an order I made last week. I should have read the reviews on here first. Ordered a week ago and received a dispatched notice on Tuesday. Tracking does not exist from Yodel. Emailed Aldo on Friday and they replied will contact their Warehouse!! Excuse me? I think I want a refund now. But it seems that will be a long process too.
April 6th and no shoes. I will contact the Ombudsman as this is now theft. You have taken the money but where are the goods. Sent a non existent tracking number from Yodel.

I don't think it will be difficult to improve customer service at Aldo shoes, as it can't get any worse. In short, I purchased a pair of casual trainers in Nov, I've literally worn them on approx half a dozen occasions and the stitching has come away which means they've become unwearable.I contacted customer care, provided photos & they've advised me it's wear and tear. The shoes are just as new as the day I received them, so I'm at a loss to understand how long Aldo shoes are supposed to last before "so called wear and tear" becomes an issue. It wasn't just the issue surrounding what is obviously a manufacturing problem but the way they informed me. Never again Aldo shoes, I'll be purchaving my shoes elsewhere from now on.

I cannot believe what a bad company Aldo is!!! Made two orders in February, around £650 for both. Returned most of the items back to them, through their returning service, arranged with Royal Mail, confirmations of returns arriving back to them on the 15th and 23rd of February. No refund after all that period!!!! Emailed them, with the order numbers, they said I have to send them proof of return to them!!!! They should have all these in their system. But I did it. They made a refund for one order and they said they have to check what items arrived in the second one. After one month, they should have everything in the system!!! So, still awaiting. I had placed orders with other retailers, partially returned them, absolutely no problem in getting the refund with all others companies. Everything was transparent, kept in the loop till the refund was made. Why Aldo cannot do the same thing??? To prove they are a serious company.

One of worst company in UK, after returning the item they held my money for more than 2 weeks without a valid reason. I had to send numerous emails to get my refund back. Never buy goods from them, they're day light robbers. Bear in mind they charge for deliver and returns and wouldn't give full refund on purchases. Never buy goods from them.

I ordered two pairs of shoes. One pair had clearly been worn previously and had rips/scuffs/worn down souls. I called their customer service. The man I talked to was nice and understanding when I sent him photos of the shoes. He said I could either get a refund and keep the shoes or I could send them back and get a %30 off coupon and a new pair.
I opted for the new pair because I liked the style. I received an email saying they got my return but no follow up about my new shoes. I went to their chat feature to talk to someone about my shoes and they said they don't do that, they only accept return. I would have to buy the shoes again. I told the person on chat I had talked about this with a gentleman over the phone and he said I must be confused because they don't do that. I checked my bank account and they had indeed given my money back but that's not what I agreed to. Chat guy kept strong saying I was mistaken but changed his tune when I said I wouldn't buy from them again. So annoying. Would not buy from them again.
The other pair I ordered came in fine but they hurt my feet even after being worn enough. Aldo has really gone down the toilet

Very bad product very uncomfortable, and not good quality, also very bad costumer service and rude , very bad experience

If I could I would give 0 no one to talk to no answer on Instagram or emails useless company! No shoes no refund as of yet and no replies!!!!

Luckily paid by paypal so opened a case to get refund. No coms from Aldo at all and no refund when shoes sent back, did not even respond to paypal. Charge for return postage and to deliver. Never again.

3 weeks to receive the shoes and 4 weeks on and no refund or reply to emails. Why they continue to trade is beyond me, do the honourable thing and shut up shop.

Wow do I wish I’d checked the reviews before buying from this company. I received a MOULDY pair of shoes over a month ago and am still trying to get them returned. Customer service team took 3 weeks to respond to my (at that point numerous) support tickets raised and told me to return the items via the returns centre (which is not what their returns page tells you to do in the case of faulty items). Because they took so long to respond my items are now outside of the 30 day return period and I therefore cannot generate a return. So the cycle continues, I try to contact customer services and expect they will take several days (if not weeks) to respond. All the while I’ve got £180 worth of mouldy shoes that I can’t get rid of. Terrible quality items, terrible customer service. Don’t buy from them.

appalling customer service.
ordered shoes. The next day, the stitching came apart on one section of the shoe, causing it to open up. I contacted the Oxford street store, and victoria answered. I mentioned that i'd been into store and ordered a pair of shoes the previous day. She immediately answered saying they don't do orders at their store (she was getting mixed up between orders and instore purchases, but had the attitude to persist in correcting my use of Vocab - rude or what?) then she said i had to email proof of purchase and pictures of the defective shoes to head office. 13 days later i have not had a response, so i send another email chasing for a reply. All of a sudden, i get a reply stating that i need to visit the store - it is the store managers decision. Their only store is in London. i don't live near london. And they say that returns have to be done within 14 days - meanwhile, they take 13 days to respond to a customer issue.

still no further forward - terrible customer service!

Thoguht this was a decent brand but clearly they are just cowboys. Still waiting two weeks later for my refund. Never mind, I will just go to my bank and tell them they took the money illegally!!

One of the worst online retailers - the worlds worse customer services - still waiting for my refund, been over 2 weeks - the audacity to even mention ‘you will receive your refund within 30days’ whilst other large retailers refund within 3 days of receiving. You can’t return online orders in store nor do they have a number to call. They also charge you to return! I WILL NEVER BUY FROM ALDO AGAIN! Be warned!

Paid extra for next day delivery which didn’t happen. Customer service never responded. Shoes were the most uncomfortable I’ve ever put on, so decided to return. Got charged for shipping it back.