Via the chat bot customer feedback I was able to request claim for my lost item and glad the resolution is sorted and fund heading back to my account. Super customer service I must say.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Bought a pair of Boots in the sale but on arrival and initial try on, they were faulty as the leather lacquer peeled off. Instantly emailed Aldo with videos and photos and they quickly responded, orga... Mehr ansehen
Really disappointing quality and poor service. Bought 2 pairs over the course of year - first failed within 3 months of purchase with limited wear, the second pair (discounted due to initial complaint... Mehr ansehen
I have had trouble with first name and surname not appearing on the shipping address recently. I reached out to the support team and they were very helpful and refunded the amount. I really appreciate... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Five decades ago, a young Aldo Bensadoun (or as he is affectionately known, Mr. B) set out to realize his dream of becoming the best shoe retailer in the world and the rest is history.
Kontaktinformationen
124 City Road, EC1V 2NX, London, Vereinigtes Königreich
- support@aldoshoes.co.uk
- aldoshoes.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 10 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
it has been almost two weeks and I…
it has been almost two weeks and I haven't received my order!poor commuication
Really good quality
Really good quality, and comfy boots!!! Look great too!
Advertise their shoes as pillow walk as…
Advertise their shoes as pillow walk as they should say 'hell walk'. Horrible fittings, poor materials used and extremely uncomfortable to wear. DO NOT BUY!!!!
The worst experience ever received from…
The worst experience ever received from a customer service. I bought a pair of boots, walked on and hated them. They caused so much pain I had to throw them away. What a waste of money! And what a shirty company! Shame on you. Unbelievable
I’m always happy with my Aldo shoes…
I’m always happy with my Aldo shoes loafers I’ve got few collections of different colors and designs comfortable and that’s what exactly I’m looking for I will always comeback and purchase Aldo products.
I’ve not received my order in 3 weeks
I’ve not received my order in 3 weeks . Not a refund or an update . Where is my order ?
Love the shoes
Love the shoes, but the upper part on the zip area is tight for me. I wear size 6 but order 7 because my hips is 46, but no allowance.
Black Finespec trainers
Bought a pair of black pillow walk Finespec shoes just as everyday trainers and they lasted about 3 months before the side came away from the base of the shoe leaving a huge hole, terrible quality.
Quality wasn't great
I bought for £125 a pair lovely leather boots on sale, previously priced at £250 so I thought I did a mega deal. When they arrived, the quality definitely wasn't matching the price... The leather on the leg section of the boot was such a thin layer that the shoes would have cracked after couple of uses, so thin they wouldn't stand straight as there was no structure to it. I sent back straight away. What a shame as the design was lovely but definitely not event worth the £125, let alone the £250!!!
Very good customer service
Very good, friendly and efficient customer service
Poor and slow customer support
2 weeks to get shoes delivered. Shoes have a neoprene lining on the inside that, although comfortable, make it impossible for you feet to breathe and release heat (only way to find out is actually using it). Return/Refund denied on 1 pair. Almost 2 weeks to get a return label for the 2nd pair. Bad experience that has put me off ALDO completely.
Worst company ever
Sale items come with significant signs of usage, sometimes two shoes in pair don’t even match in terms of their condition and when you send them back they won’t refund your money in full. When you question them about it, they say item was on sale hence might have imperfections but as long as it is wearable they will send it to you as “new” item. Stay away for your own good! BTW Aldo shoes are not that comfortable and massively overpriced for their quality! Will not be ordering again, EVER!!
Highest incompetence service!!!
Utterly unacceptable service from a brand that claims to be reputable. Three failures in a row, how does a company get it wrong every single time?
To make matters worse, their idea of compensation, was a voucher that can only be used on their own website. After sending out worn, repackaged shoes as “new,” they genuinely think a £10 Aldo voucher is a goodwill gesture. And when challenged, they insisted they “cannot offer anything outside Aldo.”
So not only do they expect customers to tolerate faulty products, they expect you to spend more money with them to fix their own mistakes.
My trust in this company is below zero. If I could give zero stars, I would.
Do not trust this incompetent brand.
You don’t deliver my parcel where is my…
You don’t deliver my parcel where is my parcel give me money back please I am still waiting
Love Aldo leather shoes and the fact…
Love Aldo leather shoes and the fact that they offer 1/2 sizes. It has always been Aldo and will always be Aldo.
More accurate sizing needed.
There is no longer a shop near me so have to mail order. Lovely shoes but did not fit as too wide. More accurate sizings including width & length in cm/inches would help. Paid £3.95 delivery & had to return with another £3.95 handling fee. Cost me £7.98 for nothing!!
I ordered and paid for Pair of boots a…
I ordered and paid for Pair of boots a week ago for next day delivery for a funeral
They have not been received.
Aldi have not contacted me
They are a faceless organisation that at this stage have stolen my money, offering a service that does not exist.
My next step is to go through the bank raising this as a fraudulent transaction.
Do not use this company

Antwort von Aldo Shoes UK
Return Process…
Item returned within hours of delivery but refund process takes weeks, still awaiting confirmation.

Antwort von Aldo Shoes UK
Good communication.
Good communication. I bought 2 bags. Same style in different colours. They are very beautiful and stylish. Excellent quality. Just the right style I was looking for. The sale price was also a good catch.
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