alloutdoor.co.uk Bewertungen 

I`ve bought a couple of items from these guys, a year in between them, but the service is consistently great, and the prices can`t be beat. I have nothing but praise for the customer service, which is almost too fast, because I hope, though I doubt it, that they take some time off now and then. Shipping to Norway is about 4-5 days, which is faster than many of the norwegian stores I (too) frequently deal with. My next investment will probably be a double hammock, and the first place I`ll go to will be alloutdoor!

I bought a top of the range sleeping mat from Alloutdoor, which arrived within a few days of ordering it. Unfortunately during its first use, on a canoeing trip to Sweden, I discovered that the mat had a manufacturing defect and effectively lost 1/2 of its air during the night. Upon my return I contacted Alex, from customer services who helped me with the return procedure and three week later I received a new mat, which seems to work perfectly well. Great service!

Item relieved very quickly and was exactly as described. Very quick to troubleshoot issues. Overall excellent, would definitely recommend.

100% recommended. I've bought several things some time ago. One item was wrong (because of my mistake). Once I contacted them, I got uber quick response and solution proposition. Even with shipment to Poland, everything went quick and painless. Very positive and pro-customer attitude.

I have always found this a very helpful company to deal with. Very well informed and knowledgeable staff always willing to advise based on personal experience of the products. They offer an excellent service!

I recently ordered an MSR Hubba Hubba 2 tent, with very little time to spare for a mission in snowdonia. I phoned the company up, in hope that this would help in getting hold of my tent in time. The dude on the phone was extremely friendly and ensured me that it would be shipped out that day. He even offered me a bit of advice regarding use of that particular tent, and was genuinely interested in what i was up to with it!

Sure enough the tent arrived the next day as promised. The trip was a success, and I'm incredibly impressed with the Hubba Hubba - It's so roomy for it's weight and size - and I love the one-piece pole system. Would recommend it to anyone who can justify spending that kind of cash on a tent. And AllOutdoor will get you one fast!

I was ordering five drybags for a company event and required next day delivery. I placed my order in the afternoon and was told the following morning that they didn’t actually have the requisite stock. After expressing my disappointment as to why they accepted my order in the first place if they didn’t have the stock and explaining that I felt it was poor service, rather than be met by an apology I was told that I should have accounted for this:

‘Are [sic] computer system is not yet able to manipulate our website based on our stock amounts. It is the customers responsibility to ensure they have left enough time to order the items they require for their needs within an appropriate timeframe. An item showing as in stock on our website means we have one or more of a particular item available, and is not a guarantee that we will have multiples.’

The attitude and approach of their customer service left me in no doubt that I should not shop with this company again. If you have the time and inclination to waste then by all means shop here, otherwise shop with Go Outdoors – they delivered on time and with no fuss.

This was my second time ordering and they ship extremely fast. I had contacted customer service and spoke to Alex. HE IS OUTSTANDING! He stayed in constant communication with me and gave me so much attention that he made me feel like I was his only customer. WOW, you don't get that kind of service these days. Alloutdoor is fortunate to have him work there. He truly went above and beyond to make sure that I was not only satisfied but happy too. Alex is extremely helpful and kind. I will definitely order again just because of Alex!

Russell and Alex are a fantastic team. I first used them when I ordered an eagle creek bag last year. There was some kind of problem with the postage or warehousing (can't remember precisely what it was now) and as I needed the bag urgently for use on a booked journey, Russell did everything he could to sort me out in time. I think he ended up buying the same bag from another company (at a higher price) and then sending it to me express delivery so that I received it before I travelled. Just great service. Since then, I have bought numerous items from their vast and very competitively priced range, and have been very pleased with the order/delivery process, and the items themselves. Finally, I should mention that both these guys are very knowledgeable and love their outdoor gear, and unlike many companies, are only too pleased to discuss potential purchases, answer questions and so on. Can't recommend them enough.

Ignore the one star review below - this seems to be one of those unfortunate incidents that just happen sometimes when ordering via the internet, and certainly doesn't reflect my experience.

My family and I recently went camping to the Lake District and I realise we needed get a camping stove and some camping cooking utensils just three days before we left, as a busy mum I didn't have time to go shopping so I bought my items from Alloutdoor.

I called them first to find out if I was going to get my items on time before we went and the service was excellent, I talked to a very friendly guy over the phone that asure me that everything was going to be fine and it did. I paid the next day delivery charge and my stove arrived on time. We went to the Lake District and we had a lovely time! Thanks

I've been after a large shelter for some time and the MSR Zing was number one on my radar, however, the standard price £379 is hefty to say the least. Alloutdoor stock the item at £249. A significant saving (which I have to say, raised an eyebrow).

After a bit of internet research on alloutdoor, I was left in a 50/50 situation, of late they have had some poor reviews and I was concerned that I might receive a substandard service (or even worse, substandard item).

I continued with my research via their facebook page and other forums; finally I decided to phone them and have a chat. Their phone system is not the best and there was a long delay in the call being answered. The chap that dealt with me was excellent and promised to have the item in the post before the end of the day. Still a bit reticent I took (an expensive) punt and paid the money. True to their word, the MSR Zing was delivered by lunchtime the next day and is an outstanding bit of kit - the price paid was market beating and probably not far off 'cost'. I'm very pleased.

I understand that in the recent past they have had issues with third party warehousing, this appears to have been fully rectified.

Pros: unbeatable price for original MSR product.
Cons: phone system is not the best and I did not have the confidence to order online after reading previous reviews.

Overall, I'm very very pleased with the item and the outstanding service and would order again. More positive feedback from internet orders would give me the confidence to order online, currently, I'd still go through the pain of their phone system and place the order manually with the verbal assurance of delivery and availability of stock. 9 / 10.

I thought I'd give my experience of the company , to counter some of the less pleased customers.
I've used all outdoor on a number of occasions ( the most recent this month) and have always been pleased with th service they offer great prices on the products and delivery has always been prompt and well packaged .
I will certainly continue to use them and hope other customers do to.

Ordered a product on the 16th April that was in stock, paid for 1st class delivery. 22nd April its still not dispatched. Only when I queried it, was i told that they cant find the stock they think they had, and are having to reorder it. Strange it still shows "In Stock". So much for "Same Day Dispatch" promise.
Companies make mistakes, but its how companies deal with these problems that really makes the difference. Customers arn't stupid.

UPDATE
I see the reply below, but there is no reply button. Got a same day reply here, yet my email still is unanswered from yesterday.
If you have the item, send it by next day delivery so i have it tomorrow, the least you could offer as an apology?

UPDATE 2
The item now arrived as promised next day before 1pm, thanks

Last comment. Moved rating up to three stars. I spent way to much time sorting out something that I shouldnt have had to spend any time on at all.

I read the reviews and noted the problems with delivery, but (stupidly as it turned out) decided to risk putting in an order.
My experience was very similar to Sam's below. Over 3 weeks I sent emails (the only way to contact the firm about tracking), got a couple of replies: others were ignored, found that my tracking information had been deleted from the website and finally cancelled my order. Of course my refund took a couple of days even though the original payment had been deducted immediately! I then reordered through Amazon and got my bag in 3 days.
I would suggest that you don't use this company until this problem is sorted out.

When the website says "in stock" it should be in stock. Not, we just ordered it from the supplier and it will be here some time soon. Had to cancel an order because it would be too late for my holiday. Don't trust them - call to check.

Ordered some sunglasses and they arrived a couple of days later in good packaging. All you can ask for really.

I can honestly say that I have never had and online shopping experience that could even come close to just how terrible mine was with All Outdoor.
Here I hope to outline my experience (which sounds familiar to some of the other reviews seen on third party review sites), so if you want a shorter version, please skip to the end.

After looking through their website for a while, it seemed that they had a comprehensive range of gear which seemed well priced. After a look at some (on-site) reviews, I decided to purchase a bag stating 3 day delivery, with 2 day backlog (that's a total of 5 days). This was being bought for a trip, 2 and a half weeks away, so would receive it in plenty of time. However, I couldn't be more wrong. I had been provided with a tracking number for the Royal Mail, however when I typed this in, the Royal Mail informed me they had no record of a package with this number, and perhaps it had not yet arrived at their shipping office. Thinking that this was a little odd, I emailed All Outdoor asking the status of the package, and was reassured that the item had been sent out the door 'moments before'. More days passed and after a repeat of the previous attempt to track my parcel, I received the same message from the Royal Mail. Emailing again, I was told 'our post isn't picked up to ship until this afternoon', despite this being the same person who told me that he had personally sent it out the door a few days earlier. This seemed a little odd, but chose to wait in have hope the package would arrive nevertheless. It didn't. By now my trip had passed and I was growing frustrated, asking when I could expect it. I was supposedly upgraded to next day delivery (something I didn't imagine possible after the package had supposedly been sent out). When this didn't appear as guaranteed the following day, I was ensured that they had never had a next day delivery package go missing. Not only that, but the managing director was personally sitting down with someone very important at the Royal Mail to sort it out! "Wow!" I thought... "That sounds just as likely as the original 3 day delivery now seemed".... I was told that they could send me another and this would be delivered in a maximum of a few days. By this point, all I wanted was the bag, so I foolishly agreed. Another week passed after being told the package had been shipped (still no package receive after a month has passed, and still not a single word of apology) and being provided the same bogus 'tracking number' as the first time, it was evident that I would likely have moved house a number of times before I would ever see this rucksack, so I asked why this number was the same as before and why I had been messed around so much. The truth finally came out that "we are still waiting for stock and it turns out it wasn't shipped".

So I was royally messed around (through no fault of the Royal Mail as All Outdoor claimed, as they never even received a package from them), being repeatedly told that I would receive my package the following day, that a replacement was being sent and that it was being looked into as a matter of urgency. The reality is likely that All Outdoor never stocked this item and it was ordered automatically from a third party. This isn't always going to be quick, but All Outdoor neglect to inform their customers that this is the case. Having waited over a month to find myself without the item that I paid for, I am left hoping that this review (unlike those clearly vetted and fabricated by All Outdoor themselves) will be of some use to people considering using All Outdoor.

Put simply, I would never consider using All Outdoor's services again and would most definitely not recommend them to anyone.

Item was originally out of stock so I set up an email reminder. Ordered as soon as I got restock notification, and paid the original price which was very competitive. Very quick service and very happy with item. Would definitely use them again

Been there twice so far. Bought a couple of Victorinox Pocket Pal Alox about a month apart (very nice slim little knife, comes with a simple pouch). Picked them because they had a good price and struck me as trustworthy (in my view it does help they also have a physical shop). Price did change between purchases (approx 6 weeks difference) but was still good. Quick delivery: bought one on a Sunday, despatched Tuesday, bought the second on a Wednesday, despatched Thursday. I'd certainly consider them again.

A trouble free exeprsience with a top quality product, fast delivery too. I would thoroughly receommend Alloutdoor to anyone.