The absolute worst bank, with no staff, bare minimum opening hours and a horrific long queue to speak to an advisor on the phone because they have no in-person branches. How are you catering to Muslim... Mehr ansehen
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Das sagen Bewerter
Just spoken to Muhammaad B and he was very helpful and managed to answer all my question adn concerns. super helpful.
Muhammad B was extremely helpful on the phone. I had to call for help with digital banking and he explained what to do step by step with great patience. As older customers who are not so confident wi... Mehr ansehen
Unternehmen hat geantwortet
They emailed me today to inform me that if my balance is less than £100 on my savings account, they're not going to bother to tell me if the rate on the account changes. Seriously? You've both... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Al Rayan Bank, the UK’s largest Sharia compliant bank, has been pioneering British Islamic banking since 2004. The Bank provides personal and commercial savings and finance accounts to customers throughout the UK and GCC. Customers' eligible deposits with Al Rayan Bank are protected by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme, up to a total of £85,000. Al Rayan Bank is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority and the PRA.
Kontaktinformationen
Vereinigtes Königreich
- alrayanbank.co.uk
3,4
Akzeptabel
1209 Bewertungen
Hat 88 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The absolute worst bank
The absolute worst bank, with no staff, bare minimum opening hours and a horrific long queue to speak to an advisor on the phone because they have no in-person branches. How are you catering to Muslim clients who chose Al Rayan to remain sharia compliant? Disgraceful.
2. April 2026
Bewertung ohne vorherige Einladung
Excellant service
Just spoken to Muhammaad B and he was very helpful and managed to answer all my question adn concerns. super helpful.
27. März 2026
Bewertung ohne vorherige Einladung
opening hours? what opening hours. Closed when it should be open
There is a reason why this bank receives so many negative reviews, they just are not professional. Opening hours is 10-4, yeah right. I have been calling from 10am to 12:40 and still closed and no mention of this on their website. I cannot wait to close my account with them.
16. März 2026
Bewertung ohne vorherige Einladung
Excellent service
I talked to Muhammad Faisal on the phone for a complaint I made.
I was very happy with how my complaint was dealt with and my issue was resolved. Thank you
13. März 2026
Bewertung ohne vorherige Einladung
Beware The App
I have been a customer with Al Ryan for some years.The rates for savers is very good.the problem is that they insist on dealing with matters through an app,which just doesnt work.It will not recognise me.I have spent an hour on this today and i have made no progress.So when my bond matures i will find a bank that acts in amore customer friendly manner.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you for your loyalty over the years and taking the time to share your feedback, and we’re sorry to hear about the difficulty you’ve experienced with our app.
We’d really like to help resolve the issue with your login and understand what went wrong so we can put it right.
If you’re willing, please visit alrayanbank.co.uk/contact-us for the best way to reach us. A specialist will be able to support you so you can access your account smoothly.
Failure to tell me my account was open
Failure to tell me my account was open. Then a welcome pack came telling me my FSCS limit was £85000 when in fact it has been at £120000 for nearly 3 months
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you for sharing your feedback. We’re sorry for the confusion caused around the opening of your account and the information you received in your welcome pack.
When an account is opened, we always notify customers by email, followed by a welcome pack in the post. We apologise if this wasn’t clear or didn’t arrive when expected.
Regarding the FSCS limit, the increase to £120,000 is correct. There is a six‑month transition period for banks to update all customer‑facing materials to reflect the new limit, ending 31 May 2026. During this transition period, some printed or pre‑prepared documents may still display the previous £85,000 limit.
Muhammad B was extremely helpful on the…
Muhammad B was extremely helpful on the phone. I had to call for help with digital banking and he explained what to do step by step with great patience.
As older customers who are not so confident with the digital world my husband and I were very grateful for his professionalism and kindness.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you so much for your kind words. We’re delighted to hear that Muhammad was able to guide you through digital banking with patience and professionalism.
It’s wonderful to know that Muhammad made you and your husband feel comfortable and well looked after.
Thank you again for taking the time to share your experience and choosing AlRayan Bank
Excellent service from Aman in customer…
Excellent service from Aman in customer service who assisted me in finding old accounts and previous tax years calculations for HMRC. Very patient and explained everything clearly.
15. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you for taking the time to leave this wonderful review. We're delighted to hear that you found the support from Aman to be clear, patient, and genuinely helpful.
If you ever need anything else, we’re always here to help. Thank you for choosing AlRayan Bank.
Account
Spoke to customer services very good and sorted issue quickly
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you for taking the time to share your experience. We’re pleased to hear that our customer services team were able to assist you quickly and resolve your issue. If you ever need further assistance, we're always here to help and thank you for choosing AlRayan Bank.
They sent me a letter saying they are…
They sent me a letter saying they are closing down my accounts, cannot give me a reason why and are not prepared to go into a discussion relating to this. Very random, out of the blue and absolutely ridiculous bank. I have done nothing wrong, not broken any rules or regulations, have had my account for years with them. This is not a normal bank i would highly avoid, it needs shutting down completely. Seriously this has taken me by surprise.
In response to the reply below, never received such contact. And when i spoke on the phone the guy wouldnt tell me the reason said he couldnt, and that i would need to transfer all my money out from all accounts, if he had i could have clarified. Atleast find out if said communication was made before telling them their entire account is being closed down. I have more than enough money in 2 accounts, the other 2 yes i dont due to changes in profit rates, and more than happy for them to be closed down. But to close down all my accounts? Makes no sense
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you for sharing your feedback. While we’re unable to discuss individual account details on a public platform such as Trustpilot, we can clarify the purpose of our recent communication.
Our message was not a reflection on you as a customer. Its intention was to help customers make the most of their savings. AlRayan Bank’s Savings Accounts require a minimum balance of £5,000 to receive the full expected profit rate. Balances below this threshold receive an expected profit rate of 0.05%.
We recently contacted some customers to explain that their savings could earn more if they increased their balance to the £5,000 minimum, or if they preferred, saved elsewhere. We have provided a 60 day period for customers to decide how they wish to proceed.
We hope this clarifies the purpose of the letter and offers reassurance.
Polite agents, useless bank
Helpful phone agents doing their best but they are working for a bank with zero focus on customer service. £100k in a bank account that they won’t let me access - unless I send a hard copy letter. Months after saying they are ‘digital’ and won’t be sending hard copy documents to me. Steer clear of this bank.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you for your feedback. We’re sorry for the inconvenience you’ve experienced and appreciate your recognition of our Contact Centre agents’ efforts to assist you.
Please note that when we request a hard copy letter, it is because there is a specific reason related to security or verification requirements. This ensures we protect our customers and their accounts.
If you need further assistance, please visit alrayanbank.co.uk/contact-us for the best way to reach us.
No customer service
No customer service, can't get past virtual assistant on the phone. Honestly the worst service I've had from any bank
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
We’re sorry to hear you weren’t able to reach our team. If you still need assistance, please visit alrayanbank.co.uk/contact-us to find other ways to reach us.
Be Aware
Be Aware. I will be charged £15 to closing my account. We have found no other institution that charges any amount to close an account.
It's not the money. It's the principal.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you for your feedback. We would like to clarify that AlRayan Bank does not charge any fees for customers to close their accounts. We’d like to understand exactly what you are referring to though, so please could you contact us to discuss in more detail. You can visit alrayanbank.co.uk/contact-us to find the best way to reach us.
Outstanding customer service
The helped I recieved today from Sister Fozeea was amazing. Sister was very calm and patient talking me though various screens. She was very polite and assisted me fully in resolving the issue I had with my digital banking account.
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you for your kind words and for taking the time to share your experience. We are happy to hear Fozeea was able to support and guide you through the Digital Banking process. If you ever need further assistance, we're always here to help and thank you for choosing AlRayan Bank.
They emailed me today to inform me that…
They emailed me today to inform me that if my balance is less than £100 on my savings account, they're not going to bother to tell me if the rate on the account changes.
Seriously?
You've bothered to write computer code to only send email notification if the balance is more than £100 in a savings account. Why don't you simply notify the holder of every open account? It's not as if sending emails costs anything.
There's something seriously wrong with this bank.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you for sharing your feedback. We’re sorry to hear that you were unhappy with our recent communication, and we appreciate the opportunity to explain further.
We tailor updates about expected profit rates based on each customer’s account balance. This ensures that everyone receives information that’s relevant to them.
In cases where the account balance is below the minimum threshold of £5,000 required for our savings account, the expected profit rate is 0.05%. Changes to expected profit rates only apply to customers who meet or exceed this minimum balance.
To avoid unnecessary notifications, we do not contact customers with balances below £100 about expected profit rate changes, as changes are extremely unlikely to affect them.
If you have any questions or would like to discuss this further, please don’t hesitate to get in touch via https://www.alrayanbank.co.uk/contact-us.
Brilliant customer service & helpful!
Muhammad Baig was amazing at assisting me to help me with my log in as I forgot my details. He was very patient and understanding. I hope he gets a bonus!
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you for taking the time to share your experience. We're very happy to hear that Muhammad Baig was able to assist you so effectively. We'll be sure to pass on your lovely feedback to him.
If you ever need further assistance, we're always here to help and thank you for choosing AlRayan Bank.
Improved Mobile App
The improvements on the mobile app and desktop portal have made online banking a seamless experience!
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you for your fantastic feedback. We're delighted to hear that the recent enhancements to Digital Banking have made your life easier. It's great to know the updates are making a real difference for our users.
Service should be like this!!
I have been an account holder with this bank. They offer very competitive rates however I forgot the details to log in etc as I did not use it for nearly a year!
I spoke Mr Himanga and he guided me step by step to recover the details. He was very polite, understanding and friendly such that I felt comfortable and not rushed. He is truly a credit to his bank and deserves a thank you and well done.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you found our expected profit rates competitive and that Himanga was able to support you so effectively.
If there's anything else we can help with, please don’t hesitate to reach out. Thank you for choosing AlRayan Bank.
I tried to open a savings account…
I tried to open a savings account today, but the customer service representative informed me that the bank had declined my request without providing any reason. I have accounts with a few other banks and the process there was friendly and straightforward, but this experience has been very frustrating. I'd not recommend this bank.
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Ashrof, thank you for your review.
AlRayan Bank, like all UK banks, carries out a series of checks when processing account applications. On occasion, and for a variety of reasons, we may be unable to proceed with an application. This outcome is not a reflection on the applicant personally, but rather an indication that one or more of the criteria required to open an account have not been met. We trust this provides some clarity.
Oliver Legatt was very helpful
Oliver Legatt was very helpful , explained the contract very patiently and clearly !
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von AlRayan Bank UK
Thank you for taking the time to share your experience, we're delighted to hear that Oliver was so helpful - thanks for choosing AlRayan Bank.
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