we visited the hounslow branch on 17th sept 2026 and what a pleasant customer service.we were served by a very respectful and polite Mr Mario Fernandes.he waa so polite n served us promoting new produ... Mehr ansehen
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Das sagen Bewerter
As a 51 year old I have enjoyed your motichoor ladoo since a young child, making trips to your London Euston store to buy these amongst other sweets before your branch expansion. This has always... Mehr ansehen
Unternehmen hat geantwortet
Thank you so very much Ambala. I needed 2kg of pakora to use on our BBC TV show to assist @nikitakanda rehearse her pakora challenge. I knew that we would find delicious pakora, light, hot and wonde... Mehr ansehen
When we went to collect our order, the shop manager told us that they have not received any such order. However they immediately obliged our request and accommodated our request for 25 Punjabi Samosas... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Kontaktinformationen
Vereinigtes Königreich
- ambala.co.uk
3,9
Gut
588 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 48 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very tasty and fresh sweets &…
Very tasty and fresh sweets & savouries. On time delivery. Highly recommended.
15. Juni 2026
Rude staff (preston shop staff) , Bad Customer Service, Never recommend
Rude staff , not good customer service
I buying sweet from preston (UK).
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ambala
Thank you for taking the time to share your feedback with us Divyesh.
We are very sorry to hear about your experience and disappointed to learn that you found our customer service unsatisfactory. Providing friendly and helpful service is extremely important to us, and we sincerely apologise that this was not reflected during your visit.
Please be assured that we have escalated your feedback to the relevant team for review and investigation. Customer feedback is invaluable in helping us identify areas where we need to improve, and we take comments regarding staff conduct very seriously.
Your feedback has been shared with the store management team, and appropriate steps will be taken to address the concerns raised and improve the customer experience going forward.
Thank you again for bringing this matter to our attention.
Kind regards,
Ambala Customer Support Team
Easy to order and pay securely
Easy to order and pay securely. Best of all sweets are very tasty and I will order again. Highly recommended.
15. Juni 2026
Gorgeous sweets
Beautiful sweets. Arrive promptly and well packaged. Wished you had an actual shop in Leeds!
15. Juni 2026
One of the sweet box came damaged and…
One of the sweet box came damaged and we couldn't eat it as the seal broke too.
Packing was too tight.
11. Juni 2026
Antwort von Ambala
Hi Asma,
Thank you for bringing this to our attention.
We are sorry to hear that one of the sweet boxes arrived damaged and that the broken seal prevented you from consuming the product.
To investigate this matter further, please provide your order number along with photographs showing the damaged packaging and broken seal at hello@cakebox.com. Once received, we will review the issue with the relevant store team.
Kind regards,
Cake Box Customer support.
Good company, shame about delivery
The online ordering is good. The website shows lots of choice. The product is excellent and very tasty. I have given 4 stars because did delivery lets the company down in some areas. The order in Norfolk got there on the day requested. The order for North Yorkshire got the 2 days later than expected.
9. Juni 2026
Antwort von Ambala
Thank you for your feedback and for your kind comments about our products and online ordering experience.
We're delighted that both orders were enjoyed. However, we're sorry to hear that the North Yorkshire delivery arrived later than expected. We understand how important timely delivery is, especially when orders are placed for specific dates.
Your feedback has been noted and will be shared with our delivery team as we continue working to improve our service. Thank you for your support, and we hope to serve you again soon.
Antwort von Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
Again beautiful products safely…
Again beautiful products safely presented. Made an attractive birthday treat
8. Juni 2026
Antwort von Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
Antwort von Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
I ordered 20 box luckily it came in 2…
I ordered 20 box luckily it came in 2 packs because 1 had a hair in it so disappointed with only having half an order due to throwing the one but the other 1 was so tasty 😋 would go in person to check my order.
8. Juni 2026
Antwort von Ambala
Thank you for your feedback Miss. Hales, and we are very sorry to hear about your experience.
We have escalated this with the concerned team, and they are currently looking into the matter. You will be contacted directly once this has been reviewed.
We are however glad to hear that you liked and enjoyed our product.
Your feedback is very important to us and has been passed on to the relevant team for further investigation and improvement.
Kind regards,
Cake Box Customer Support
I inputted the correct delivery address…
I inputted the correct delivery address but the package was delivered to a different address. I phoned Ambala three times regarding this issue, but the email confirming the address correction was sent to me after dispatching the package!
8. Juni 2026
Antwort von Ambala
Thank you for your feedback Clo, and we are very sorry for the inconvenience caused.
We have shared this with the concerned team, and they are currently looking into the matter. You will be contacted once this has been reviewed.
Once again, we are very sorry for the inconvenience caused, and your feedback is very important to us and has been passed on to the relevant team for further review.
Kind regards,
Cake Box Customer Support
Fantastic samosas and sweet treats
Fantastic samosas and sweet treats. Exceptional quality and service, beautifully packaged too, great value for money. I would highly recommend going into the Ambala shop. I frequently go to the Wood Green shop / store and always leave feeling appreciated. Thank you Ambala.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
Antwort von Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
Prompt service
3. Juni 2026
Antwort von Ambala
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your experience with Ambala. Your feedback means a lot to us, and we look forward to serving you again soon.
Delivered quickly and all delicious!
4. Juni 2026
Antwort von Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Hello
Hi
When you order on line they still make you wait in the queue and also not very good English speaking.
Customer service not very good.
7. Juni 2026
Antwort von Ambala
Dear Waqar,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience. This is certainly not the standard we aim to provide, and we understand how frustrating it must have been to experience delays despite ordering online and to feel dissatisfied with the customer service you received.
We genuinely appreciate you bringing this matter to our attention, as feedback like yours helps us improve both our service and the overall customer experience.
Could you please let us know the name of the store you visited? Once we receive this information, we will escalate the matter to the relevant store so that they can review and investigate your concerns regarding the collection process and customer service experience. We will also ensure that appropriate feedback is shared with the team to help prevent similar issues from occurring in the future.
Thank you again for your feedback and for giving us the opportunity to look into this matter further.
We sincerely apologise for the disappointment caused and hope to serve you better in the future.
Kind regards,
Cake Box Customer Support Team
Absolutely gorgeous Barif
Absolutely gorgeous Barif , delivered very quickly wonderful flavours will buy again
4. Juni 2026
Antwort von Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Delicious sweets and excellent customer…
Delicious sweets and excellent customer service.
28. Mai 2026
Antwort von Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Antwort von Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Delivered on time and food is fantastic.
28. Mai 2026
Antwort von Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
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