The lamp arrived broken and I have contacted the company many times for a refund, so far not forthcoming, my consumer rights are ignored. The product is poor quality, cheap and to return damaged goods... Mehr ansehen
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Das sagen Bewerter
I am disappointed that the company is in Britain but the lamp comes from CHINA. Very miss leading. I am not sure about charging the bulbs from CHINA. I read the other reviews after I had purchased two... Mehr ansehen
Overall very pleased with the sconce lights, they look far more expensive than they actually were and supplied with sticky pads plus screws and rawl plugs. However, the bulbs are NOT supplied a... Mehr ansehen
Represent themselves as a uk based company selling "luxury" items. What they are actually is a Chinese bases organisation selling absolute cheap rubbish. Lamps arrived cramped into a small box with n... Mehr ansehen
Unternehmen hat geantwortet
1,8
Mangelhaft
30 Bewertungen
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Hat 38 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Do not waste you time with this company!
Didn’t open for a couple of days due to decorating. So for refunds or returns, this has fallen out of their 48 hour window to report defects, zero customer service from ‘Sarah’, even though the lamp shade is dirty, scratches all over the metal, even the bulbs are marked and the bases that attach to the wall are chunky, the remote is huge! Don’t be fooled by the price, they are not worth the money. Do not waste your time, there are considerably better brands out there, worth paying for.
6. November 2025
Bewertung ohne vorherige Einladung
Wall sconces
This is the second time I have ordered the sconce lights from this company. The first order I had a slight issue but Sarah from customer services dealt with it brilliantly and resolved the situation. Love them! So ordered again! Again a small problem arose, however again it was resolved brilliantly. I have had nothing but fantastic service and a good product from this company. Customer services have been brilliant. I will definitely order from them again!
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Ambience Uk
Hi Annabelle,
Thank you so much for being a returning customer and for this wonderful review!
I'm really glad Sarah was able to help resolve both situations for you. It's customers like you who make what we do worthwhile, and knowing you've had a great experience twice now means the world to us.
We're thrilled you love the sconce lights, and we can't wait to see you back again!
Thanks for your support and loyalty.
Best regards,
The Ambience Design Team
Exactly the same experience as previous…
Exactly the same experience as previous comments… wall light didn’t work and my email got an AI reply at 11pm from
“Sarah” ignoring my consumer rights, my reply pointing out the consumer rights act 2015 received the same reply. I’ve now disputed the payment with my credit card company and they’re hopefully refunding me
22. September 2025
Antwort von Ambience Uk
Hello Lynne,
I want to address your concerns directly because I can see there's been significant frustration on both sides.
First, regarding the "AI reply" comment - all our customer service emails are written by real people on our team. We do our best to respond professionally and thoroughly to every inquiry, which may sometimes come across as formal, but these are genuine responses from our customer service team.
Regarding consumer rights and the Consumer Rights Act 2015 - we absolutely respect your rights as a customer. When products arrive faulty or don't work as described, customers are entitled to appropriate remedies. We've never disputed this.
What happened here is that your credit card company has already processed a full refund for you. The matter has been resolved financially in your favor - you've received your money back.
We reached out simply to ask that you consider updating your review to reflect this resolution, as the review currently describes an unresolved situation when in fact you have been fully refunded.
I understand you may still feel frustrated about the initial experience, and that's completely valid. We just wanted to ensure the review reflects the complete outcome.
If there's anything else we can help clarify, please reach out:
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
Best regards,
Sarah
Ambience Design Customer Service Team
Don’t buy from this company
Don’t buy from this company, goods arrived damaged as a result of poor packaging. Several emails sent requesting returns information and that a refund be made to my bank. Customer service rep Sarah informed me it is not their company policy to refund I too pointed out consumer rights particularly relating to distant selling. Referred the matter to my bank as a retail dispute and will be informing Trading Standards and Instagram of their behaviours to protect others
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von Ambience Uk
Hello Jo,
Thanks for sharing your feedback. I can see this has been a frustrating experience for you.
I want to clarify what actually happened here, as there seems to be some misunderstanding about our refund policy and the events that took place.
When you contacted us about the damaged goods, we immediately offered to help resolve the situation. We never refused to refund you - in fact, we processed a full refund of £49.50 for your order back in September.
You received your complete refund, and the matter was resolved financially. We then reached out asking if you'd consider updating your review to reflect that resolution, since you'd been made whole.
Regarding consumer rights and distance selling regulations - we absolutely respect these rights. The full refund we provided demonstrates that commitment.
I'm not sure what miscommunication may have occurred, but the facts are clear: you received a full refund for your damaged items. We simply hoped you'd update your review to reflect the complete outcome.
If you have any questions about what transpired or need any clarification, please feel free to reach out:
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
Kind regards,
Sarah
Ambience Design Customer Service Team
Purchase at your own risk!
Purchase at your own risk!
Quality is shocking, cheap, thin Chinese crap, arrived scratched and in bits, fit them together and nothing is square, sent photos and emails, requesting a full refund under UK consumer rights act 2015, just get generic responses, stating, no refund on sales good, even though they are damaged and not fit for purpose, return address is in Texas!!! To discourage people from sending this tat back. These will simply be going in the bin... UPDATE: 3 months after leaving this review, Sarah has made contact with me to ask me to take this very honest negative review of the product and service with a conditional offer of a full refund... ONLY if I take my review done, underhand business practise!!
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Ambience Uk
Hello Paddy,
I need to address some serious inaccuracies in your review that are misleading to other customers.
First, regarding your claim about our return address being "in Texas" - this is completely incorrect. We are a UK-registered company with UK-based operations. Our return address is in the United Kingdom, not Texas. I'm not sure where this misinformation came from, but it's factually wrong.
Second, you mention requesting a full refund under the Consumer Rights Act 2015 and receiving "generic responses" with "no refund on sales goods." This doesn't align with our records or policies. We take consumer rights seriously and have always worked with customers to resolve legitimate product issues.
Your update states that I contacted you 3 months after your review with a "conditional offer." Let me be clear about what that means: when a customer has an issue with a product, we offer solutions - whether that's a replacement, repair, or refund. If we provide a full refund that completely resolves the problem, it's reasonable to ask that the review reflecting an unresolved complaint be updated accordingly.
This isn't "underhand business practice" - it's ensuring reviews accurately represent the complete customer journey, including resolutions.
If you genuinely experienced the issues you described and would like to work toward a fair resolution, I encourage you to contact us directly with your order details:
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
We're happy to review your case properly if you provide us with accurate information.
Regards,
Sarah
Ambience Design Customer Service Team
Not a uk company at all
Not a uk company at all . Items damaged and cost to buyer to return . Avoid
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von Ambience Uk
Hello Chrissy,
Thank you for leaving your feedback. I'm sorry to hear you received damaged items and had concerns about return costs.
I want to help resolve this for you, but I'm having difficulty locating your order in our system under the name "Chrissy." This might be because the order was placed under a different name, email address, or perhaps a different spelling.
Regarding your comment about us not being a UK company - I want to clarify that we are indeed a UK-registered business. We operate from the UK and serve UK customers, though like many e-commerce businesses, we work with suppliers and warehouses in different locations.
I'd really like to look into what happened with your order and the damaged items you mentioned. Could you please contact us directly with your order number or the email address you used when placing your order?
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
Once I can locate your order, I'll be able to investigate properly and work on a resolution for you.
Best regards,
Sarah
Ambience Design
Package arrived with two crushed…
Package arrived with two crushed shades, no fitting instructions, after an hour of putting them together they stayed on the wall for 2 hours before falling off.
Absolute shite
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Ambience Uk
Hi Michelle,
I'm sorry to hear about the crushed shades and the installation issues you experienced. That's definitely frustrating, especially when the lamps didn't stay on the wall properly.
We've been in touch with you directly about this since August, and I know we've discussed potential solutions. I want to make sure we get this fully resolved for you.
Damaged items during shipping and missing instructions are issues we take seriously - every customer should receive their order in perfect condition with everything they need to install it properly.
I'd like to continue our conversation and finalize a solution that makes this right. Could you get back in touch with us?
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
Let's sort this out properly.
Best regards,
Sarah
Ambience Design
Great wall lights
I ordered a pair of wall lamps and then read the Trustpilot reviews - my heart sank. I assumed that I had been duped and resigned myself to the fact that they would be rubbish, if they turned up at all, and that I'd be stuck with them. HOWEVER - they're here, they're up and they look fantastic. My only criticism is the sales pitch; "ambience-uk" lead me to believe it was a UK company, which it's not. I was also lead to believe that bulbs were included; after paying for the lamps, I was immediately prompted to pay for bulbs at £20. Still thinking that they were included, and that they were trying to sell me additional bulbs, I declined the offer, at which point the price dropped to £10! So I bought them, thinking that £10 was reasonable for a spare pair of rechargeable bulbs. Delivery took a couple of weeks, with little communication, but when they arrived everything was as described. Just the one set of bulbs, so yes, you do need to buy them separately, but do as I did, refuse the first offer, see if they reduce them! (That might not happen when they realise I've told you!). Anyway - lamps well packaged, all present and correct, I scanned a QR code that they'd included which gave me really clear assembly and fitting instructions. I had doubts about the sticky pads after reading previous reviews, but I followed the instructions and they worked perfectly, I'm confident it's a permanent fix. If by any chance they come down in the future, I'll use the screws provided because they look great and work really well with the remotes - they came with 2 remotes. They are brighter than I expected, but can be dimmed. Lots of different colour options as well. Disco bedroom! The bulbs come with USB charging cables which both work. So, after my initial worries, I am really pleased and can recommend the product, as long as you accept that they'll take a while to arrive and that you do need to purchase the bulbs. I think that the company should be more honest about their location and more clear about what's included in the price. They should have more confidence in their product, they should maybe up the price by £10 and make it clear that bulbs are included, it would spare them a lot of negative feedback!
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Ambience Uk
Hello,
Thank you so much for taking the time to share such a detailed review. We are really pleased to hear that you are happy with your lamps and that they are working well in your home.
We also truly appreciate your constructive feedback. To clarify: our company details and warehouse locations are always outlined in our Terms and Conditions, but we understand this should be made more visible to avoid confusion. Likewise, certain lamp models are sold without bulbs, and we realize clearer communication on this point would spare a lot of misunderstanding. Your suggestion to include the bulbs directly in the main offer is a valuable one, and we will take it into serious consideration.
Your experience shows that when installed according to the instructions, the adhesive pads and fittings can provide a reliable result, and we are delighted you are enjoying the remote features and light options.
Thank you again for your honesty — feedback like yours helps us to improve and gives future customers confidence.
Kind regards,
Sarah – Ambience Design
Please dont waste your money
Please dont waste your money. The website is unclear and leads you to believe the products come with the bulbs and remote- they are not included. The product quality is also appalling. I requested a return and was offered 10% off the bulbs. I replied stating I still wished to return my item, only to be told because I purchased it via promotion, a return would not be honoured. This is not clear on the website, which is clearly designed this way, intentionally. So I'm now lumbered with 2 wall lights I wouldn't put anywhere near my walls the quality is so bad. Please dont purchase via Ambience. Appalling product and appalling customer service.
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ambience Uk
Hello Lyndsey,
Thank you for your detailed feedback. I want to address each of your concerns.
Regarding what's included with our products - our product descriptions clearly state what comes in each package. I'm sorry if there was any confusion, but the information about bulbs and remotes is listed in the product specifications on each item page.
About the return policy for promotional purchases - I can see there was some miscommunication here. We've been in contact with you since July trying to work through this, and I believe we offered you some options to resolve the situation.
I understand you're frustrated with the quality and that you now have products you're unhappy with. That's not what we want for any customer.
We've discussed potential resolutions privately, and that offer is still available. Rather than going back and forth here publicly, I'd really like to continue our conversation directly so we can find a solution that works for you.
Please reach out to us:
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
I genuinely want to help resolve this.
Best regards,
Sarah
Ambience Design
AVOID
AVOID.
Before I start I would like to mention there was 2 orders placed on the same day for the same company so I’m disputing both. Ive attempted to speak with the company multiple times but they’re refusing to give me a refund on a “sale item” even though it’s faulty and keep suggesting other ways to use the product when it’s faulty. I’m tired of going back and forth with them as I’m getting no where. The item is a peel and stick wall lamp but doesn’t stick to the wall after multiple attempts and the has also damaged my pampas plant by falling within 2 minutes of being installed. When contacting them they said to drill it to the wall when it was purchased due to its PEEL AND STICK feature. They said no refund on sale items. Which I knew already. However the item is faulty and doesn’t do what it’s supposed to do? They also tried to then say that the 3M tape is not sticking to my wall potentially because of uneven walls or texture or dirt. I live in a brand new built home with perfect walls. I even filmed myself installing the lamps to show they don’t fit properly and they’re still refusing and telling me to drill it to the wall when I have dangerous electrical wiring behind the wall. Hence purchasing these “no drill peel and stick” wall lamps. They even fell onto my pampas plant and damaged them. In the process of damaging my plant the 3M tape has the damaged pampas feather stuck to it to make it even less sticky than it was to begin with. Extremely frustrated. I’ve also noticed EVERYTHING on their website is always “on sale” so that they can never refund customers regardless of faulty items or defects or do satisfaction despite having 30 day money back guarantee on their website. Time stamps are included in the screenshots to show item loose spinning around and coming off the wall with no effort or damage due to lack of sticky pads. Also how the sticky pad is completely inside the product so doesn’t even touch the wall
Update: they’re emailing back offering lights and replacement pads for £9.99 like I would give me ANY MORE of my money. They’re already deceiving and make it seem like the bills are included when they’re not.
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Ambience Uk
Hello Sabiha,
I can see you've had a really frustrating experience, and I want to address your concerns properly.
Reading through your review, I can see several issues: the peel-and-stick lamp not adhering to your wall, damage to your pampas plant, concerns about the adhesive pads, and frustration with our responses.
I want to clarify a few things:
The product is designed as a peel-and-stick wall lamp using 3M adhesive. For it to work properly, the wall surface needs to be clean, dry, and suitable for adhesive mounting. We've been trying to help troubleshoot why it's not sticking in your case - whether it's a surface preparation issue, wall texture, or a product defect.
Regarding "sale items" and refunds - we've been in contact with you since July about this, and we've genuinely been trying to find a resolution. I know there's been some back and forth, which I can understand is tiring.
Your update mentions we offered replacement items for £9.99 - we were trying to offer you additional adhesive solutions at cost to help resolve the sticking issue, not to "deceive" you or charge you more money.
I think there's been significant miscommunication here, and I'd really like to clear it up and find a proper resolution for you. Can we continue this conversation directly?
📧 contact@ambience-uk.com
🌐 https://ambience-uk.com/pages/contact
I want to sort this out properly.
Best regards,
Sarah
Ambience Design
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