AMP Bewertungen 

Rubbish. Changed their policy and kept it pretty low key - esp the bit about not paying the bonus interest until the month AFTER you earn it. Complaints with the call centre (if you can understand them) were dismissed. 29 days since a valid complaint and no response. Their communication if there is any is in such broken English its hard to understand, which led me to an error they now dismiss. I'm done.

Horrendous communication, unprofessional service, lack of follow up. Requested loan discharge via designated channels, 10 days later requested follow up, 5 days after that requested 3rd follow up. Not once have I been contacted from AMP... completely useless and extremely unprofessional service

We have been with them for 2 years through our home loan yet their core banking services are not up to our expectations. Recently we made a transaction to 3rd party service provider, and overpaid by $200 AUD. 5 min after the transaction we spent 30 min. on phone waiting to finally get a negative response from them that its not possible to recall the transaction. Most banks offer this service online to recall a transaction within 10 minutes of the operation.

Avoid this company. The only thing they care about is how they can make the most money out of you. Appalling customer service and their products are substandard. Compare with other providers like ING, Rabo, Ubank and notice the difference.

AMP Banking is a shocking company, please don’t use them, I’ve now withdrawn my total savings I had with them

I would give AMP a negative 5 if that is available. Bad customer service and services generally. Don't use their services, and I have been a customer with them for over a decade, I will be moving my accounts asap. They don't deserve my or your business!

Had problems from beginning with AMP Saver account. Blocked money coming in from one of my other accounts needed to call. Often have problems transacting, withdrawing money or depositing even from bank accounts I have used before with them. There is no security process like other banks, ie code sent by sms or email, they just block you and when you call, the help is useless and they act like it's your fault somehow. Currently trying to deposit funds and immediately blocked, have tried sending it from 2 different accounts and both blocked but they suggest I contact my other banks. Spent 45 minutes on the phone with no resolution, absolutely useless. Would close the account immediately but they do have a good interest rate. Ahhhhh!!!!! Don't have this problem with other online banks

Amp sent money we had in the bank to ASIC without our authorisation or communication. You wait so long on the phone then the customer service person doesn't have the training to answer the query, put on hold endlessly without resolution. Still dont have the funds returned, no access to them. Don't consider AMP as an option. Not worth the stress and wasted hours.

Wont work with lender in hardship
Just issues more lawyer fees before accepting any discussion or plan. Can prove this is there was enough space.

0 STARS!!!! The absolute worst bank to deal with!!! We have an account that we can’t transfer money from that we have called at least twice about and each time they say it’s been fixed! NOT GOOD ENOUGH!!!!

I had a claim with AMP and it was devastating to see their structured crime syndicate come into play and scam me. They used delay tactics, harassment, falsified documents and in the end when I contacted AFCA they tried to threaten me and asked me to take my case back.
It seems like these insurance companies are not scared of law and openly scam the general public.

Customer service and client engagement with SignatureSuper is so bad my advice would be to look elsewhere

AMP have incorrectly defaulted me when I was supposed to be under hardship. I can't refinance or move because of this. The customer service is appalling and they just drag their feet as much as possible.

I have lodged a complaint with AFCA and they waited until day 30 to respond.

They are rude and because of incorrect processing of my hardship I am now going to lose my business too.

If I could rate 0 i would.

I was scammed of $6300 by scammers who redirected a payment from its intended destination bank to an AMP account. When I realised this I contacted AMP to see if the funds could be recovered. They replied I should pursue the matter with my own bank, which I did, who responded that the receiving AMP account had been emptied and there was nothing more they could do. I have since made a complaint to AFCA and also corresponded with AMP Complaints, who reply "Unfortunately, we are unable to provide you with any further information" and that I should deal with AFCA. Despite demanding strong evidence of identity for the opening of accounts, AMP demonstrates neither any inclination to pursue the offending account holders nor to take responsibility for being a vehicle for this fraud. This incident raises important issues of ethics and governance.

Worst Banking Experience,

My Acc Frozen with No Info on Why & How Long; Opened my AMP account on 02/05/24, never been active yet. Called 7 times, terrible customer service, they said coz I didn't return the " form", but I've never recived any " form" from them.

Worst customer service. Absolutely useless staff who don’t help at all.

After 2 years of using this bank for a joint savings account, the bank decided to add a dual authority feature. 4 phone calls later and this wasn't resolved. My wife controls this account and I don't have access for good reason. I then get a rude customer service person call me unannounced from an unknown number. With all the scams around I question him and the detail he makes me go to in order to identify myself. He also makes me identify my wife who was no part of the conversation at the time. Finally, when I couldn't identify the exact amount of the last transaction he shuts me down and again, the original problem still couldn't be resolved. As soon as I can work out what I need to do in order to get my money out, we will move on to the next bank.

My pension was transferred to resolution life from AMP without any notification. I found out when I tried to log into AMP and my account was gone. I thought I had been scammed. When I found out what had occurred I complained to AMP, who assured me that I had been contacted and kept fully informed, but were unable to say how or send any information that they claim had been provided to me at the time.
I am currently living in the UK. My AMP account has both my UK and (goodness knows why) my old Sydney address. I can only think that they have sent information to my old Sydney rental, despite having an up to date UK address and email.

Resolution life’s computer system did not work at all well at that time and I got very little information from it and numerous incomprehensible error messages. It’s still quite temperamental but at least I can see that I do still have a super fund now. Some of my important information, which was correct in AMP, was wrong in Resolution Life (birth date, address). Changing this was challenging.

In conclusion, I chose to hold my super with a well known Australian company and have been transferred against my will to a foreign company I believe based in Bermuda and owned by goodness knows who. I know nothing of the company and have little faith that my pension will be safe. The move to resolution life was handled appallingly by AMP. It has caused me effort and much worry and I really wish it had never occurred

Gave us a month notice to close our offset accounts without any explanation. They referred to a clause from their Terms and Conditions, which essentially tells you that they CAN close your account and don't have to give you a reason.