À very bad purchase experience.
I have severe shoulder pain and I was stormed by their adv on insta. I was convinced and finally bought it. I received it in Italy after more than a month, and had to pay 3.5 euro of extra fee! More, the size indication was completely wrong, cause the XL is too big for me, even if it was the indicated one for my weight. Pity, cause the object is well done, but now I have this bracket completely useless in my drawer. And the shoulder is still painful.
Antwort von Anacondaperformance
Hi Dario,
Thank you for sharing your experience—we’re truly sorry to hear about the inconvenience you faced.
We understand how frustrating it must have been to wait longer than expected, encounter additional fees, and receive an item that didn’t fit as intended. That’s certainly not the experience we want for our customers.
We’re glad that we were able to resolve the issue. Your feedback regarding sizing guidance and delivery experience is also noted, and we’ll use this to improve moving forward.
We genuinely appreciate your support and again, thank you for giving us a chance to make it right!
Team Anaconda