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I ordered a small frying pan almost 3 months ago now and still have not received it. Apparently they said it was lost in the post and would notify me when another had been dispatched.Nothing has happened since then and they refused to refund me in full. I consider this appalling service.
I’m another fool, saw the add on FB, checked the website and thought all looked great. Placed order on 17th Feb and still no pan on 27th April. I’ve corresponded and just get told they’re sorry will check with courier and or warehouse and get back to me, they never do and I suspect messages are AI generated. It seems one person here has at least received their pan but I have to say AVOID THIS COMPANY LIKE THE PLAGUE!
It’s a scam. The link they provided for order doesn’t work. I wrote to Chase several times, all they can say was “working with the courier”. No answer as to when I’ll receive it or the whereabouts of the item. Hopeless
Goods not delivered and any query is answered by a stock email saying they are chasing it up, but nothing happens.
The pans that they (supposedly) sell may be non-toxic, but the company certainly isn’t. Like others, I have been waiting for my order for months. Each time I contact them I’m told that they’re chasing it up and that a refund is unfortunately not possible.
The company does seem to exist as I eventually received my frying pan today,over a month since I placed the order.If I had have been told that it would take approximately a month before it would be delivered then I might have accepted that.I had to threaten cancellation of payment to get a reaction.Need to be honest on delivery times and communicate better with customers.
It's a complete scam. Chinese company and professional website. They take your money and don't reply. These ads shouldn't be allowed on Instagram. Hope this stops someone else from purchasing!
Total scam. I trusted them as website looked v professional. No sign of my £65 non-toxic pan.
Impressive website
I purchased a bundle of cookware on the 27th February . I received an immediate confirmation of my order costing €176 . Since the 27th I have received no communication
I have sent 5 emails .
Avoid this scam
It took nearly 2 weeks to dispatch and there is absolutely no indication anywhere on the site that this is coming from CHINA
Total scam. Do not buy from this company. They look legit, website is good. However, it says 7-10 days delivery. I bought on 23rd Feb (today is 12th March) and have received nothing - after the confirmation of order which arrived immediately via shopify - but no tracking since despite they said it would arrive within 24-48 hours. On the website I put the order number in and it states order is not ready, it is not in transit, it is not out for delivery. My bank said it looks like a scam - and I believe it is. BEWARE!
Is there a rating less than one? I would click on it in a heartbeat. Total scam. I purchased made a purchase with them on the 22nd of February 2026. Besides the email of confirmation of purchase I have heard nothing. Multiple attempts at communication have been met with no response.
This place is an absolute scam!!! No response from their email, no communication whatsoever. DO NOT BUY FROM THEM.
Andersoncookware dot com
Refuse to supply my paid for order.
No 41144 Date 18Feb2026.
They said it had been shipped, then said it HADN'T been shipped.
Now they refuse to respond.
help at andersoncookware dot com
WHY DOES FACEBOOK NOT STOP THESE SCAMS???
Beware of this company.
I have sent 3 emails asking andersoncookware.com when I can expect the £75 pan that I bought from them on 17th February 2026. According to their advert, delivery would be within 2-3 business working days.
I haven't had any form of response, so it seems to be a company using scams to catch idiotic people like me, out.
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