This company has been a big improvement for my technicians and me. Their system has been a success each time. Thank you Answer first!
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We received notices that our bills were higher than we expected ($8k/$9k per month), and we were able to quickly get our data form Modified at a the email field. Additionally, when we returned cust... Mehr ansehen
Unternehmen hat geantwortet
I have been with many answering phone services that didn't do a good job sending over our business messages so we lost many sales. AnswerFirst truly stands by their name because they think of the cust... Mehr ansehen
Unternehmen hat geantwortet
Answer First made it easy for a busy business owner like me to get started with their professional level of service. I appreciate the tools they have in place to check on your account to make changes... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über AnswerFirst
Vom Unternehmen geschrieben
AnswerFirst is a 24/7 live answering service and inbound call center.
We provide answering services and contact center solutions to thousands of businesses around the globe. Our Customer Service Professionals are experienced customer service experts that provide first-class customer service experiences to our clients' customers.
We offer the best pricing in the industry. No contracts or long-term commitment required. Pay-as-you-go and only for what you use. No overage fees or complex plans and no additional charges for nights and weekends.
Kontaktinformationen
North 21st Street 1602, 33605, Tampa, Vereinigte Staaten
- 1-800-645-2616
- sales@answerfirst.com
- answerfirst.com
4,8
Hervorragend
191 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
We are new with this answering service…
We are new with this answering service and so far they have done an outstanding job.
27. Dezember 2023
Antwort von AnswerFirst
Thank you for the positive review!
I wish I’d done this years ago
I wish I’d done this years ago. The messages come to me quicker and absolutely flawless in their content and understandability. Thank you so much.
8. Dezember 2023
Antwort von AnswerFirst
Thank you so much!
We have had a great experience with…
We have had a great experience with Answer First. They have been prompt in responding to all questions and provided excellent customer service. We are very pleased!
29. November 2023
Antwort von AnswerFirst
Thank you for your feedback and your business!
No Complaints.
4. Dezember 2023
Antwort von AnswerFirst
Hi LaShawn, thank you for taking the time to leave us this great review. We are very happy to know that you have no complaints with the service. That is exactly what we hope for! We sincerely appreciate our partnership!
Excellent Service Providers.
The reports are timely and detailed. Service representatives handle clients well. I am grateful for having the additional support and the peace of mind knowing the phone is answered when I am not available.
13. November 2023
Antwort von AnswerFirst
Hi Lauren, thank you for taking time out of your day to leave us this great review. We are thrilled to know the service is working well for you and provides you with peace of mind that your calls will be handled when you are not available. That is exactly what we hope for when partnering with you. We look forward to providing you with the service you have grown accustomed to. We sincerely appreciate our partnership!
Antwort von AnswerFirst
Hi Tina, thank you for taking time out of your busy day to leave us this great review. We are thrilled to know that the service has worked well for you and that you find it reliable and easy to use. That is what we hope to hear when we partner with you. We sincerely appreciate our partnership!
They have good service
They have good service
But sometimes they don't follow my instructions
27. Oktober 2023
Antwort von AnswerFirst
Good morning, Yossi, thank you for taking the time to leave us this review. We appreciate your feedback. I am sorry to hear that sometimes AnswerFirst does not follow your instructions. We did take a look at your account and do not see any reported issues. We would love to learn more about what we are not doing right. Please email support@answerfirst.com, at your convenience, and we will be happy to schedule a time to discuss your account and what we can do to make sure your account is running as smoothly as possible. We sincerely appreciate our partnership and are here to resolve any issues you have!
Answer first has done a fantastic job…
Answer first has done a fantastic job getting all the pertinent info we need from our missed calls. Couldnt be happier.
27. Oktober 2023
Antwort von AnswerFirst
Hi Jennifer, thank you for taking time out of your day to leave us this great review! We are so happy that AnswerFirst has met your needs and that you are happy with the services we are providing. That is our main goal in partnering with our clients. We appreciate our partnership!!
The attention you give to filtering…
The attention you give to filtering calls that are little more than telemarketing.
20. Oktober 2023
Antwort von AnswerFirst
Good morning, Venola, thank you for taking the time to leave us this great review. I am glad to know that there we are able to filter calls for you in a way that works. We are hopeful that this saves you time and helps you focus on the things that are important to you and your business. We appreciate our partnership!
Very Professional
Very Professional!
Great company to do business with... Highly Recommended!
20. Oktober 2023
Antwort von AnswerFirst
Good morning, thank you for taking the time to leave us this great review. We are very happy to know that your experience with AnswerFirst has been great. That is exactly what we hope to hear! We sincerely appreciate our partnership!
Our needs are pretty basic but the we…
Our needs are pretty basic but the we have been very pleased witht he level of care our customers are getting when they call in after hours now.
22. September 2023
Antwort von AnswerFirst
Hi Melissa, thank you for taking the time to leave us this great review. We are happy to hear that the service is working out for you and that you are pleased with the level of service your customers are receiving. Whether your needs are pretty basic or pretty difficult, we hope to have you covered! We sincerely appreciate our partnership!
Very reliable service.
25. September 2023
Antwort von AnswerFirst
Hi Mitchell, thank you for taking time out of your busy day to leave us this 5 star review. We are very happy to hear that the service is reliable and is working for you. We look forward to working with you and appreciate our partnership!
Solid set-up and easy to use
Our onboarding specialist was communicative every step of the way. We really appreciated his thoroughness and intelligence. The service has been easy to use and manage. The people answering the calls are always professional and friendly. The service is what we needed and we like that we are only paying for the amount of time we actually use instead of paying for minutes in an expensive bulk package.
22. September 2023
Antwort von AnswerFirst
Hi Lauren, thank you for taking the time to leave us this great review. We are happy to hear that your onboarding specialist, Robert, was very helpful and that your experience was a good one. Also, we are happy that the service is easy to use, are handled profession and that the way you pay is working for you. This is exactly what we hope to hear! We look forward to working with you and sincerely appreciate our partnership!
Consistently great work
Consistent great work in handling every kind of call that came in, whether friendly ot not so friendly.
22. September 2023
Antwort von AnswerFirst
Good afternoon, Charles, thank you for leaving us this great review. We appreciate that you took time out of your day to do so. We are thrilled that the service is working out great for you! We look forward to providing you with the service that you have grown accustomed to. We are grateful for our partnership!
Above and beyond!
Great service. Fast at answering calls and getting back to you when you have requests. All around very happy I made the switch to them!
17. September 2023
Antwort von AnswerFirst
Hi Stacey, thank you for taking the time to leave us this great review. We are very happy to know that the service is not only meeting your expectations, but exceeding them! This is exactly what we hope for when partnering with you. We look forward to a successful relationship and sincerely appreciate our partnership!
Customer Service team and Technical…
Customer Service team and Technical support are phenomenal.
15. September 2023
Antwort von AnswerFirst
HI Veronique, thank you for taking time out of your day to leave us this great review. We are happy that the experience you have had with AnswerFirst has been 5 star worthy. That is exactly what we hope to hear! We will share your sentiments with our team. We sincerely appreciate the opportunity to work with you and we appreciate our partnership!
Bad follow through
We had 4 locations for you to manage. One location was never taken care of even after a few messages telling you that you were not responding to the messages.
11. September 2023
Antwort von AnswerFirst
Good morning Rob, thank you for taking the time to leave us this review. We appreciate your feedback. In reviewing your account, it appears that we received very few inquiries regarding one specific location, Attleboro. We see the communication with your onboarding specialist and we see that your account was setup accurately, however, we were not receiving inquiries regarding that location. A member of our management team has reached out to you to discuss your concerns. We are hopeful that we can work together to get resolution for you.
The contact process receiving calls is…
The contact process receiving calls is real simple and easy. I did have to figure out how to add the staff to the schedule after the initial 8 weeks, but it's pretty easy.
1. September 2023
Antwort von AnswerFirst
Hi Michael, thank you for taking the time to leave us this great review. We are happy to hear that you have found the service simple and easy to use. We are always happy and able to assist with adding people to your schedule or make changes to your account on your behalf. We sincerely appreciate our partnership!
Great value and functionality
We've found the service is working perfectly. The set up process was easy thanks to the team who helped get us set up. It's also very reasonably priced.
1. August 2023
Antwort von AnswerFirst
Hi Denise, thank you so much for taking the time to leave us this great review. We are very happy to know that the service is working out for you. That is exactly what we hope to hear. We are happy that the setup process and your onboarding team made the onboarding process easy and painless. We sincerely appreciate our partnership!
This service was supposed to cost me…$20-$40 per month
This service was supposed to cost me $20-40 per month but it is costing over $100 per month. When I asked my contact with Answer First about this, he ghosted me!
The additional monthly fees of $70+ are outrageous. So I will be telling all of my colleagues to stay away from Answer First.
25. August 2023
Antwort von AnswerFirst
Good morning, Scott, thank you for taking the time to provide your feedback and this review. We apologize that the service is costing you more than you expected. We took a review of your account and see that prior to you signing up for services on June 22, 2023, a proposal was sent to you outlining the costs for our services. The terms of the proposal are as follows:
$30.00 monthly base rate
$1.65 per minute for live time usage
$.05 per minute for virtual time usage
Upon further review, it does not appear that you have reached out to AnswerFirst to discuss the invoices you received prior to leaving us this review.
As such, we will have a member of our management team reach out to you to discuss this further and to address any concerns that you may have.
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