This company has been a big improvement for my technicians and me. Their system has been a success each time. Thank you Answer first!
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We received notices that our bills were higher than we expected ($8k/$9k per month), and we were able to quickly get our data form Modified at a the email field. Additionally, when we returned cust... Mehr ansehen
Unternehmen hat geantwortet
I have been with many answering phone services that didn't do a good job sending over our business messages so we lost many sales. AnswerFirst truly stands by their name because they think of the cust... Mehr ansehen
Unternehmen hat geantwortet
Answer First made it easy for a busy business owner like me to get started with their professional level of service. I appreciate the tools they have in place to check on your account to make changes... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über AnswerFirst
Vom Unternehmen geschrieben
AnswerFirst is a 24/7 live answering service and inbound call center.
We provide answering services and contact center solutions to thousands of businesses around the globe. Our Customer Service Professionals are experienced customer service experts that provide first-class customer service experiences to our clients' customers.
We offer the best pricing in the industry. No contracts or long-term commitment required. Pay-as-you-go and only for what you use. No overage fees or complex plans and no additional charges for nights and weekends.
Kontaktinformationen
North 21st Street 1602, 33605, Tampa, Vereinigte Staaten
- 1-800-645-2616
- sales@answerfirst.com
- answerfirst.com
4,8
Hervorragend
191 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von AnswerFirst
HI Ali, thank you for this great review! We are thrilled that know that the service you are receiving is excellent. That's exactly what we hope for when partnering with our clients. Be assured, we will continue to provide you with the best customer service possible. We sincerely appreciate our partnership!
They do great job of taking care of us!
13. April 2023
Antwort von AnswerFirst
Hi Randy, thank you so much for taking the time to leave us this great review. We are pleased to know that the service you are receiving is excellent. We will continue to work hard to keep taking care of you guys. We sincerely appreciate our partnership!
Initial set up was never accomplished
10. April 2023
Antwort von AnswerFirst
Hi Kirk, thank you for this review. I apologize, there seems to be some confusion as to why the account customization was not completed. You signed up for services on February 24. Your basic account was established and you were sent communication about your forwarding number and a link to schedule a customization call with your White Glove concierge.
You had not scheduled a call with her, so on February 27, she emailed you and again, did not get a response. She called and emailed you on March 3. She did get a response from you that said "please see website for our services." She reviewed your website and sent you a sample script. She did not get a response, so on March 7, she called you, received no answer and followed up with an email. She did not get a response. On March 9, she called again, received no response and then sent you an email indicating she was pulling your account from the customization queue as she had not been able to reach you and when you were ready, to please reach out to her. Unfortunately, we cannot build a script for your account with your input. We will have a member of management reach out to you today to discuss further.
We apologize for the confusion and hope that we can resolve this for you.
AnswerFirst is a must!!
For approximately two months we have been using AnswerFirst to streamline our "on call" service. They have done a wonderful job helping us implement a process in how we respond to our after hours calls.
They provide us with all the necessary information so that we can triage our calls, as well as, reduce our response time. This allows our employees to execute the job with precision and to better serve our customers.
I also like the daily emailed reports. They are detailed, which helps me keep track of the information about each call.
AnswerFirst just needs to keep doing what they do. They are a great asset to have on your side.
31. März 2023
Antwort von AnswerFirst
Hi Jerod, thank you very much for taking time out of your day to leave us this great review! We are thrilled to hear that we have been an excellent partner for you and your organization. This is exactly what we hope to be when we partner with our clients. We will work very hard to continue to provide you with the excellent service you have received so far. We sincerely appreciate our partnership!
Antwort von AnswerFirst
Good morning, thank you for taking the time to leave us this great review. We are very pleased to know that we are providing you with excellent service. We will work hard to continue you with this level of service. We appreciate your partnership!
Really great service.
1. April 2023
Antwort von AnswerFirst
Hi Ryan, thank you for taking the time to leave us this great review! We are happy to know that the service you are receiving is excellent. We will work hard to continue to provide you with great service. We appreciate your partnership!
Responsive
Responsive, and able to take my ideas and turn turn them into actionable processes and procedures.
28. März 2023
Antwort von AnswerFirst
Hi Ndeto, thank you for taking the time to leave us this great review. We are happy to learn that your experiences with AnswerFirst have been excellent. We are glad to know that we are able to assist with processes and procedures. We will strive to make sure that we continue to provide you with the services that you have grown accustomed to. We sincerely appreciate our partnership!
For us
For us, our script is our primary concern. We have had to redo our script several times in order to achieve results. When we redo scripts we are told to put in a ticket, however, it is much easier to explain our needs over the phone directly to a live person who may be able to help us formulate it so it works for all parties. I have been in contact with someone directly, once, and it was very helpful. I would like more follow-up such as a phone call to see how the new script is working or even to understand our needs more. I feel like the drive is to handle everything online or through a ticket, but at least for our situation it requires a better understanding which is why direct communication matters so much. We work as a "middle man" and if problems keep reoccurring our clients will demand that we cancel AnswerFirst service and we definitely don't want that.
18. März 2023
Antwort von AnswerFirst
Hi Chad, thank you for taking the time to leave us this review. We appreciate the feedback you have provided here. We do see that you were working with Cortney from AnswerFirst on the last update that was done for you on March 20. In her response to the ticket, it appears as though you had a conversation, the script was updated, and there was one piece of information that may have been remaining. In her notes, she explains that you sent her an email stating to hold off. That is the last communication we can see. We will definitely have someone from our Customer Service Department reach out to you to make sure everything that you needed to discuss has been addressed. You should expect a call from them soon. We appreciate your excellent feedback and our partnership!
Wonderful Service!
Overall our experience has been positive with AnswerFirst. The service reps answer our calls timely and professionally.
One minor issue we occasionally experience is calls are categorized correctly (ex. a call may come in for a question if a guest can check in early and AF has categorized the call as a lockout emergency)
31. März 2023
Antwort von AnswerFirst
Hi Kiara, thank you for taking the time to leave us this great review. Also, thank you for sharing this feedback with us. We will have a member of our management team take a look at your account to see if there is anything we can do to make sure the issue you explained does not happen again. If there are any changes that management thinks you may need to make, they will reach out to you directly. Thank you for allowing us to work for you. We sincerely appreciate our partnership!
I pay more for discarded calls than I…
I pay more for discarded calls than I do for actual calls coming in to the call center. I was told it was because I put the call center number on social media or announced it, which I did NOT do since I when I decide to change companies, I would not have to update our phone number. I also explained we had the service for a month with the number they provided to us and that number had a lot of discarded calls. I am currently researching other companies since it appears that when we do not have a lot of calls coming in it just so happens that numerous “discarded” calls come in to increase our bill. Not happy at all
15. Februar 2023
Antwort von AnswerFirst
Good afternoon, thank you for taking the time to share this feedback with us. We will have a member of management reach out to you to see if this is something that can be resolved. We are sure it can be, the best direction will be to provision a new telephone number for you to forward your calls to. Since we are not an actual phone provider, we obtain the forwarding numbers from our vendors. Please be on the lookout for communication from our management team to assist with this issue. Thank you for sharing this feedback with us.
All in all
All in all, they do a good job. I went through a number of services before I tried Answer First. They record each occurance so you can hear the entire gist of the conversation. There are times the person answering mispronounces the office name (my surname). There are also times the rep seems confused about what they are supposed to say. A recent solicitor was on the line for over 6 minutes and the rep actually put him on hold...we get billed for minutes. Requests and responses are, at times, unclear to the caller. I guess there are always going to be THOSE calls.
31. März 2023
Antwort von AnswerFirst
Hi Michael, thank you for taking the time to leave us this review. We appreciate your feedback with respect to your account. We will share this feedback with our team and will take a look at your account to see if there is anything we can do to assist with the issues you have provided. We appreciate our partnership!
The method of taking information for a…
The method of taking information for a temporary script change has caused us tremendous grief. It is not followed by every operator, and it is not deleted after the temporary amendment has expired.
Also, operators seem "afraid to think" for themselves and seem intimidated about being practical. They cling to the script like a poorly programmed Roomba Robot - (hit the wall, back up and keep doing the same scripted thing with total disregard for the result.) They also seem reluctant to transfer to Tier2. This wastes provider time. Did not follow the protocol for weekend calls to the PA first, Doctor Second and only followed the old temp script to call me first from three or four weeks before. When I argued that I should not be called first, they argued back but did not escalate or offer to call the PA on call. That was the last straw.
25. März 2023
Antwort von AnswerFirst
Hi Dr. Todd, thank you for taking the time to leave us this review. We appreciate your feedback and will share this with our team to see what we can learn from your account. We are terribly sorry that your experience was not a good one. We thank you for allowing us to work with you.
Antwort von AnswerFirst
Good afternoon, thank you for taking the time to leave us this great review. We are thrilled to know that the service is working well for you and that you are experiencing with fast, friendly service. That is exactly our intention. Thank you for allowing us to work for you. We sincerely appreciate our partnership!
Great setup service.
15. November 2022
Antwort von AnswerFirst
Hi David, thank you for taking the time to leave us this great review. We are happy to know that your experience so far has been great. We look forward to continuing providing you with the service you have experienced so far and appreciate our partnership!
Peace of mind
I am now able to work with client's without the fear of losing business because I missed a call.
31. März 2023
Antwort von AnswerFirst
Thank you for taking the time to leave us this great review. We are very happy to hear that you are not losing business because of missed calls. That is exactly what we want to hear. We sincerely appreciate our partnership!
I absolutely love the service
I absolutely love the service. Wish I would have started this a long time ago. AnswerFirst is extremely efficient. We get excellent feedback from our customers and clients. Thank you AnswerFirst!
31. März 2023
Antwort von AnswerFirst
Hi Catherine, thank you for taking time out of your day to leave us this great review. We are so happy to learn that the service is working so well for you. We will strive to continue to provide you with the excellent service that you have grown accustomed to. We sincerely appreciate our partnership!
The experience was perfect
30. März 2023
Antwort von AnswerFirst
Hi John, thank you for taking the time to leave us this great review. We are thrilled to know that the service and your experience was excellent. We look forward to working with you and sincerely appreciate our partnership!
We are provided excellent customer…
We are provided excellent customer service. All responses were prompt and professional. Very much recommend for services.
20. März 2023
Antwort von AnswerFirst
Hi Julie, thank you for taking the time to leave us this great review. We appreciate your feedback and are happy to know that the service you are being provided is excellent! We will work hard to continue to provide you with the level of service provided so far. We sincerely appreciate our partnership!
Antwort von AnswerFirst
Hi Josh, thank you for taking time out of your busy day to leave us this great review. We are happy to know that the service has been favorable for you. We look forward to working with you and appreciate our partnership!
Antwort von AnswerFirst
Hi Adan, thank you for taking time out of your day to leave us this great review. We are thrilled that you have had a good experience and that you found our team helpful. That is exactly our goal. We look forward to working with you and sincerely appreciate our partnership!
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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