Arbtech Consulting Ltd Bewertungen 

I booked a bat assessment for my house. The process for booking was fine and the ecologist who came to assess the house was very polite and nice.

But on site he said he saw mammal holes in the garden which might be badgers but would check with his manager, and most likely would need a further survey followed by a camera survey of the suspected badgers holes. In a central london garden.

Needless to say when the bat report came in it mentioned further investigation of the suspected badger holes. The quote for the badger investigation was £5800 plus VAT.

I contacted another ecology company who came and had a look at the holes and said they were almost certainly not badger holes given the size and shape but because they were mentioned in the initial survey they would need to do the cameras unless we wanted to try and negotiate that with the council. They quoted £800 for the same job, and when I said I’d been quoted £5800 they immediately said “by Arbtech?, they always do this”.

Also I booked the quick survey which is opointless as it still took them over 2 weeks to deliver the actual report.

Avoid this company.

I booked a 'rapid' service, and after 5 days (even though the email confirmation stated I would hear within 48 hours) I had to chase them several times. I left messages to which nobody replied, and when I finally managed to speak to somebody 5 days after the booking form was completed, I was told that actually, I couldn't have the rapid service after all and somebody will be in touch.

So I've lost a week in which time I could've booked another team in, and they still haven't given me a date for the survey. I have a planning meeting this afternoon with the CEO amongst others, and now I'm going to look like a real lemon, when I could have been pursuing other companies to actually provide a date and timescale for the project.

I used Arbtech (Invoice: 98141) for a Preliminary Bat Roost Assessment for £1,306.80. The surveyor found zero physical evidence of bats (no droppings, no staining) during a 3-hour daytime visit. Despite this, Arbtech used it as an opportunity to hit me with an astronomical quote of £28,726.80 for Phase 2 surveys.
To show how predatory this pricing is, I hired an independent, fully qualified ecologist to do the exact same required Phase 2 work for £3,924 inc. VAT.
I sent a formal complaint under the Consumer Rights Act 2015 requesting a reasonable 50% partial refund because of this exploitative behavior. Arbtech has completely ignored my emails and past deadlines. Disgraceful bait-and-switch tactics. Avoid this company and get alternative quotes."

Super fast service!
Professional and friendly staff.

Excellent service on recent CMRA assessment- very responsive, excellent communication and rapid turnaround- highly recommended.

I found Harry Brindle from Arbtech was very approachable, and determined when we had the need to make our case. Would thoroughly recommend Harry.

Brilliant experience with Arbtech, we have had a few different surveys from them and every single time they have responded quickly to our enquiries, answered all our questions and all costs are clearly laid out up front. Our recent coal surveys were done by Charlie and as always she was so helpful and friendly, responding quickly and always getting back to us in the time frame she said she would. Highly recommend Arbtech :)

The whole experience with Arbtech was smooth from start to finish, they were friendly, very helpful and informative .

I recently had a very disappointing experience with Arbtech. What should have been a straightforward interaction became unnecessarily stressful due to consistently poor communication. I found myself repeatedly chasing basic information that should have been clear from the outset.

I even highlighted an error on their website where they incorrectly referenced NPPF wording under the section “Why do I need an ecologist?”. It cites NPPF p.174–188, yet the NPPF only contains 82 pages. Despite pointing this out, I was met with dismissiveness rather than accountability.

By the end of the process, I was left with the strong impression that my time and concerns weren’t taken seriously. The overall attitude felt inflexible and overly self-assured, which made the experience even more frustrating. There was also a noticeable push toward upselling at every stage, which did not inspire confidence.

Based on this experience, I would not feel comfortable returning, nor would I recommend Arbtech services.

I have contacted this company twice for 2 surveys, both times they said we will be in contact to move forward, both times they haven’t responded to move forward.
So much for it being a highly rated company!

Understanding the need of the project and suggesting viable solutions.

It started well, they were responsive and did initial survey relatively quickly. Ended up having to do multiple additional surveys which they came out to do as requested.
It all went wrong a few months later when we needed the report to be updated to support a new planning application. They just didnt respond to the architects contact attempts. It took them over a month to respond by which time we were approaching the end of the year so were told to expect updated report in the new year. This was eventually completed in the new year (looks to me like a few lines were reworded - so not a major rewrite). Then we were told the report would be released upon payment. Even after payment it took another week to actually send the report. Overall the poor communication added around 1.5 months to our project which is disappointing and costly.

Arbetch were really competitive on price and provide a very quick turn around on reports.
I was most impressed by the communication I was able to have with the consultant as the report was being produced. Charlie Radiven was very helpful in helping me make decisions upon my planning progress as well as pre-construction decisions - thank you.

Efficient, timely competent

Katie from Arbtech was excellent to work with on our project in Kingston upon Thames. She provided clear updates, promptly addressed all queries, and delivered high-quality reports with all necessary supporting information. Her attention to detail and proactive communication made the planning submission process much smoother. Highly recommended.

Arbtech were very responsive and helpful from the initial enquiry right through to undertaking the initial survey.

Our PEA was completed by Kirk Mason, who was exceptionally thorough, and really approachable, answering all of our questions with ease.

We look forward to working with them in the future.

Responsive and professional. We dealt with Katie Belbin who was excellent. She explained the process, outlined the possible outcomes and produced the report efficiently and within the agreed timescale. Overall, very good indeed.

Good value. Quick to make minor amendments as needed.

We were thoroughly impressed by the efficiency and reliability of the service, particularly in moments requiring swift turnaround. Upon learning of our circumstances, Charlie Radiven responded with remarkable urgency and dedication. She delivered the survey report a full week ahead of schedule, working through the night to ensure its timely completion. Her commitment and professionalism exceeded all expectations, and we are deeply grateful for her exceptional support.

Found the company online advertising as "affordable surveys", to get bats survey done for the planning permission. Close to £700 paid, for 1st survey. It was a lot, but thought , needed, let's get it done. Ecologist came , spend whole 11 minutes on site , said it's all good won't have any problems. Report came - another survey required, of course! First cheaper option, sold out , second option, first available £3199 +VAT (!)
Booked another company, came in, did full inspection, of course no bats on site, report done, costed less than half of the 1st I've paid. Judge for yourself.

We do not recommend!