ARK Group Services Bewertungen 

I have had the pleasure to work alongside ARK now for over 5 years and i could not recommend a more professional and helpful service. Always keeping you updated on works or progress making my job so much easier with our tenants and landlords. Looking forward to working with ARK for many more years to come.

We used Ark Group to instal a home charging point for an electric vehicle. From first contact to completion of the installation, the people from Ark were first class. Everyone we had contact with was professional, competent and thorough. The electricians who carried out the initial survey and the installation itself were excellent. They explained everything that needed to happen and kept us informed on progress throughout. The installation was not entirely straight forward, having to accommodate a lengthy cotoneaster bush, but this was completed successfully and to a high standard. I was also impressed with the quality and efficiency of the business processes Ark deployed, from the issue of the original quotation to handling the subsequent grant claim. I would definitely use Ark again for similar work in the future.

I currently rent through Romans. Had these guys out last night when my electric went out. The fixed the issue within half an hour.

I had Ben from ARK come and do some emergency plumbing at my property on behalf of Prospects Estate Agents. He was such a lovely gent, professional and did such a good job. I had my young nephew who was obsessed with watching him and he interacted really well with my nephew which just added to a good customer service experience. They are due to come back and do some other work for my property which i have no doubts will be a great job again!

Oh and an added bonus he cleaned up properly after his work which recently ive found contractors dont tend to do atall!

Thankyou!

We chose ARK for some recent electrical and heating refurbishment work and found them to be courteous, efficient and extremely helpful from start to finish. Their knowledgeable team always responded quickly to any questions we had, and helped the whole process run smoothly. We will be using them again without doubt.

ARK attended quickly an efficiently to resolve the issue with my electrics tripping.
Would use again.

Used their website to request a Quote - heard nothing. After several days had passed I phoned and was told that no website message had been received and that I should email. Did so - I got a Delivery Receipt but heard nothing. After a few more days had passed I phoned again to be told that no email had been received. Office Administrator Emma offered to email me so I could reply to her. Did so - Emma replied promptly that they weren't accepting any business from new customers. This is not a company that deserves to succeed in business. Take your custom elsewhere.

My review follows the same lines as the previous reviewer involving a recent EICR on my 5 year old flat. I too received an unsatisfactory report together with an expensive quote in order to obtain a satisfactory report. After an exchange of emails in which they conceded that certain items could be removed from the quote as they had not, in fact, been found to be unsafe and because I had the audacity to suggest they should waive their inspection fee as mistakes in their reporting had unfortunately been made (a reasonable request), the response from their manager became quite aggressive. I received the following comment from their manager, and I quote:
"Please feel free to leave a review, it will stop private individuals using us which take up far too much of our precious time.
Kind regards, James"
I had a further report carried out by a different company and had a very different result.
You have been warned!

Just two points following your response, no emails have been deleted. I simply wrote a new email to try and simplify the salient points. Unfortunately this seems to have confused you. Secondly, the only time I didn't respond directly to you was following your last email, the text of which is quoted above. It didn't warrant a reply. The rest of your generic email sent to anyone who has dared to question you just confirms your attitude.

ARK was asked to carry an EICR check on my rented property by Roman's estate agent, as they are their approved contractor. The visit on 02.07.20 highlighted a change in the consumer unit and rated this C1/C2 which is in a potentially dangerous condition (522.6.202; 522.6.203) (You can only have one rating and not 2) at a cost of £480.00. Replacing the smoke alarms and a damaged double socket were correct at the time. They are members of NICEIC but use the NAPIT guidelines to code items that should be a C3 to a C1/C2 rating, revenue generation or what. I had to quickly go through the guidelines for NICEIC and get a reputable contractor in, as the flat is 12 years old and only required a modification was a RCD to improve the C3 rating.

Thanks for your standard response and yes I am a responsible landlord, which is why I got the EICR check carried out by an honest electrician. The government guidelines allows unscrupulous companies to manipulate the guidelines, to suit themselves and am sure that landlords are also being scammed into doing a lot more work than is required.

Really impressed by ARK - knowledgable and friendly staff who explain issues clearly. The engineer was efficient, polite, punctual and helpful. I’d have full confidence in having them do work in my flat again in the future.

We had a Ideal boiler fitted by Matt (Pulsa) in February. Cannot fault their service, they even took the time to drop off some temporary heaters as it couldn't be done for two days.

This company was called in by my agent when my tenant had no hot water in the property. According to the tenant plumber arrived and seemed to not have an idea what the problem was. Eventually he replaced the thermostat on the immersion heater, two days later no hot water again, the contractor returned and this time replaced the heating element. Problem now solved after two visits and the excuse being that by replacing the element the thermostat failed. Unbelievable, and the cost of this £504 ! Never again.